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    How to Navigate HP Support - Share your exp.

    Discussion in 'HP' started by bogusnj, May 12, 2009.

  1. bogusnj

    bogusnj Notebook Consultant

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    It seems that there are many threads where people are simply bashing HP support as a way to vent. While I have no problem with this, and an online forum is a great place to blow off steam, simple rants do not help other people who will eventually need to use HP support.

    Though I dont have any current need for HP support, I would like to know the most effective way to navigate through HP's support network to get any sort of problem resolved. I believe this will be very helpful to any HP user who unexpectedly needs to contact HP for anything from a loose key to a dead GPU.


    - To anyone who has had to use HP support services and would like to share your experience(s) and what you have learned from your ordeal in a constructive (non ranting) manner, please do so.

    Or

    - If anyone has general knowledge as to the workings/procedures of HP support and can explain to others how to file a claim in the most effective way, please share your knowledge. A general outline of the different types of customer support would be helpful too, I know theirs at least business support, online, over the phone, instant chat etc. etc. (It can get very confusing which route to take).


    Who knows, we may even hear some positive feedback about HP support. Thanks to anyone who has something to input!
     
    bogusnj, May 12, 2009
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  2. yuio

    yuio NBR Assistive Tec. Tec.

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    from my experience...

    don't use HP online chat... you'll spend 30min just trying to tell them what the problem is, and they won't have a clue how to fix it. Call in instead.

    When you call in and it askes you for a model number NEVER EVER say the letter "X" if it is pressent in you model number, (I called in for a HP Pavillion m8125x...) If there automated system doesn't work the first time, try again and just wait until they give you an operator.
     
    yuio, May 12, 2009
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  3. blue_contact

    blue_contact Notebook Enthusiast

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    Tried chatting and e-mails, but no calls.. no results whatsoever..
     
    blue_contact, May 25, 2009
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  4. Han Bao Quan

    Han Bao Quan The Assassin

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    From my experience it is otherwise, online chat is the best. I spent 10 minutes talking and asking for a screen replacement, they agreed right away after a few questions, the next day I got the box to ship my laptop, 5 days later got it back intact with the screen replace.

    But, I have a business grade laptop and business support.
    You called in for a Pavilion, that's different.
     
    Han Bao Quan, May 25, 2009
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