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    How to fix HP touchpad "control zone" glitching...

    Discussion in 'HP' started by AhmedouviX, Aug 23, 2015.

  1. AhmedouviX

    AhmedouviX Notebook Consultant

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    Hey guys

    I have HP envy 15 2014 .. my touchpad was incredibly glitchy. it was unusable
    it detects pressure even when i am not touching the touchpad

    I googled the problem and found too many people having the same issue.
    you can check the comments in this video


    Now i figured out how to fix it

    First of all. I am not responsible for any problem happens to your notebook as a result
    It's easy to fix so don't worry. it may void your warranty. i am not sure.
    i forgot to take photos so forgive me.
    the fix worked on my envy 2014 model .. Not sure if it will work on other laptops.

    Now to the guide:

    1- You have to disassemble your base enclosure, you will find the guide in your laptop manual but here are screenshots from my laptop manual

    https://imgur.com/a/leHro

    2- now to the inside of the laptop, in the bottom at the trackpad place you will have some silver screws
    these screws are over tightened .. just unscrew them then rescrew until the screws force you
    do not overtight the screws

    sorry i don't have photos but you will find them.

    3- re assemble every thing back, just make sure you don't over tight these screws too
    [​IMG]

    Now hopefully the problem will be fixed for you

    bonus advice:
    1- be careful
    2- do not over tight any screw as the laptop screws are made of horrible material. too many stripped screws in my laptop.
    3- make sure you won't break any plastic thing in the laptop base enclosure
    4- do not re screw the small screws in battery place in the enclosure if you are willing to open your laptop again

    EDIT 28/8/2015: I recommend this driver

    sorry for too many "screw" word in the thread
     
    Last edited: Sep 2, 2015
    AhmedouviX, Aug 23, 2015
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  2. SoMeAm

    SoMeAm Company Representative

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    AhmedouviX is correct. Following the instructions that AhmedouviX posted regarding “How to fix HP touchpad "controlzone" glitching” will in fact void your HP warranty. My recommendation is that you contact HP Tech support 800 474 6836 for phone diagnostics to check out the touchpad.

    Cheers,
    Cheron
    Social Media Ambassador
    Hewlett Packard
     
    SoMeAm, Aug 28, 2015
    #2
    AhmedouviX likes this.
  3. AhmedouviX

    AhmedouviX Notebook Consultant

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    Yes I recommend that too. I just couldn't leave the laptop for two weeks because of my work so I did it myself.

    Thanks

    EDIT: I recommend trying this driver too. http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71867.exe

    Sent from my D6503 using Tapatalk
     
    AhmedouviX, Aug 28, 2015
    #3