How was your experience with HP repair service

I am thinking of buying the dv2000t from staples with core duo T2050, but am a bit worry about the build quality and the warranty offered by hp. Please post your input any is welcome, like how long did it took for them to service your laptop and return it, what was the quality of the service, did the laptop broke down again after repair. Basically does the one year warranty hp offers works.

 

HP's repair service was excellent for me. They got me a prepaid box in 2 days, shipped it in 1, repaired in 1 day, and took another day to ship. Very fast.

 

Very good.

Only took a week to get my notebook repaired (needed new motherboard, hard drive, DVD drive, and keyboard from it being dropped) and they gave me a bigger hard drive and a DVD-burner over just a CD-burner I had before.

They've got great service.

 

well, we have two HP laptops in for repair as I type this. The process has been good, so far. One is under warranty- a key popped off the keyboard, probably from overzealous kids playing WOW. The other, not under warranty, is in for a faulty AC adapter port. The labels came the day after I called, along with a box with padding to ship the computers in. They said they would have the computers for 1 day, and then overnight them back to me.

 

Mixed bag for me. Customer service has been very good. I just returned my brand new dv8000 and they refunded my cc within a couple of days. They paid shipping back also.

I had an extended warranty on one of my older laptops - sent it off with a couple of flakey keys, bad battery, and very weak hinges. It came back with NOTHING fixed. Tech said he cleaned the switches on the keyboard. Well that didn't help at all.

So, sent back again (at HP's expense) and they did replace the keyboard, but still no hinges or battery. They said battery was not covered (which may be true), but I would think the hinges would be. I ended up buying them and fixing it myself.

This was awhile ago on this, so things may have changed.

Zany

 

Update on my repair service: They are refusing to fix the one under warranty. The down arrow key popped off and they are stating that something underneath is broken, from using the computer after the key popped off. Baloney... Nothing is broken. And the ironic thing is that the repair is identical, replacing the keyboard... I am beyond angry.

 

The piece that holds the key in place could be broken.

It's happened to me several times, and I'm sure they wouldn't replace a keyboard for one key, annoying as it maybe.