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    Hp G60-230US making recovery disc problem

    Discussion in 'HP' started by dfree, Jan 12, 2009.

  1. dfree

    dfree Newbie

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    Hello. I just last week bought an Hp G60-230US at Office Depot. Had them install Microsoft Office and clean up my computer. When I got home and tried to make a recovery disc, I keep getting a message that says "this computer does not have a drive capable of creating cd's or dvd's. Contact HP" I did this, and they tried to tell me it was the type of dvd I was trying to use (Maxell). I know Hp's can be touchy, but I don't think the type of disc would give me that type of error. Hp said they could send me a copy of the recovery discs. But my concern is with that message. Am I doing something wrong, or is my computer messed up? Any thoughts would be appreciated. I plan on calling Hp tonight, and possibly calling Office Depot to see if they did something bad to my computer when they "cleaned it up".
    Thanks!!!
     
    dfree, Jan 12, 2009
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  2. finestree

    finestree Notebook Evangelist

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    From what others have posted on the forum it seems the HP Recovery Disc creation software relies on another peice of software by Cyberlink (Power2Go?), which was probably uninstalled when they did a clean-up. :)
     
    finestree, Jan 12, 2009
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  3. dfree

    dfree Newbie

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    Thanks. I'll have Office Depot check into this!!
    Thank you for your reply.
     
    dfree, Jan 13, 2009
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  4. zaabluc

    zaabluc Newbie

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    Hello!
    It's seem I might have got right about pre-loaded burning software and "This computer does not have a drive capable of creating CD's or DVD's" issue :)

    Kind regards
    zaabluc
     
    zaabluc, Jan 13, 2009
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