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    Hp dv6-1362 green vertical line all the way up the screen

    Discussion in 'HP' started by duncan36, Feb 10, 2010.

  1. duncan36

    duncan36 Notebook Enthusiast

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    Problem was intermittent and if I moved the screen a little up or down it would go away. Now it looks like its here to stay.

    Heres a picture:

    [​IMG]

    Any ideas?
     
    duncan36, Feb 10, 2010
    #1
  2. Tinderbox (UK)

    Tinderbox (UK) BAKED BEAN KING

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    Yeah, it`s faulty get a replacement.
     
    Tinderbox (UK), Feb 10, 2010
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  3. duncan36

    duncan36 Notebook Enthusiast

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    I tried connecting it to my LCD and the green line did not show up on the external display, if that makes any difference.
     
    duncan36, Feb 10, 2010
    #3
  4. Tinderbox (UK)

    Tinderbox (UK) BAKED BEAN KING

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    Just means it not the video card, but the lcd screen or more likely the cable.
     
    Tinderbox (UK), Feb 10, 2010
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  5. duncan36

    duncan36 Notebook Enthusiast

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    Ok thanks. I hope my time in HP customer support is not hellish.
     
    duncan36, Feb 10, 2010
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  6. duncan36

    duncan36 Notebook Enthusiast

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    For anyone who has got warranty service at HP. Is it worth contacting HP online, can they actually resolve the problem? I hate holding on the phone forever but if thats the best way to deal with the problem I will.
     
    duncan36, Feb 10, 2010
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  7. duncan36

    duncan36 Notebook Enthusiast

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    I tried the online chat tech support feature and it was much quicker and better than the phone support. They're sending me a box to send my dv6 back. Broken LCD according to the tech.
     
    duncan36, Feb 10, 2010
    #7
  8. Th3_uN1Qu3

    Th3_uN1Qu3 Notebook Deity

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    Yes, a solid line usually indicates a leak in the crystal. When the cable is broken the picture loses sync, shakes, or loses more than one line (you get blank or colored lines in an ordered fashion).
     
    Th3_uN1Qu3, Feb 11, 2010
    #8