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    Hp envy 14 screen flickering (white/black)

    Discussion in 'HP' started by eurseller, Aug 9, 2012.

  1. eurseller

    eurseller Newbie

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    Good morning to all.

    I bought this HP ENVY 14 less then a year ago. Which has ended up bringing me a lot headaches, and holes in my pockets. My latest problem is as follows. I recently turned on my laptop, only to find the screen flickering white/black as i tilt the screen.
    It appears the flex cord located on the right hand side of the hinge which connects the lcd screen to the keyboard is faulty. My computer is under warranty. Yet I live in the Panama. HP refuses to send a box outside the united states, and I refuse to send this computer to the untied states out of pocket.
    My question to anyone who can help me is as follows. Would I have to replace the entire screen, in order to fix the ribbon problem? If so, could someone point me in the right direction as to where to order the part I need.
    GENUINE Hp Envy 14 (assembly) screen cable(flex) hinges,bezel,camera,hinge cover | eBay

    I found that link, yet I have no idea if this will help me with the issue I am having. Any help will be greatly appreciated. Thanks in advance.



    Alex
     
    eurseller, Aug 9, 2012
    #1
  2. SoMeAm

    SoMeAm Company Representative

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    Hi eurseller,
    I am sorry to hear about your experience with HP. I work for HP and I would like to review your case if you are still experiencing the problem with the LCD screen. If so please email me your product and contact information to [email protected] and include Attn: Veronica-NBR in the subject line.


    "The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"
     
    SoMeAm, Aug 10, 2012
    #2