Hi,
I have an hp envy 15 laptop. I had it on dual boot with windows 8.1 and ubuntu 14.04. The problem started with random black screens while waking up from sleep on both Os. Now I can barely boot properly. I had to boot 14-15 times to be able to get something on screen. And the laptop works perfectly once the screen shows up. I have also tried a full factory reset in hopes it would fix the problem, so currently I have windows 8.1 only. Most times although the screen stays total black , it seems everything is working on background. Pressing f10 repeatedly does make beep noises, indicating it is in bios.
Things I have tried:-
Power drain
F2 dignostics
Full factory reset and reformatting everything
Bios updates
Driver updates
Disabling graphics cards from windows (tried both intel and dedicated nvidia - there is no option to do this in bios)
Tried taking this to HP service center and they have no clue about the problem
Ps:- Hp is refusing to fix the issue on grounds that laptop was bought on a different country even though the laptop is sold and supported here. Please also let me know if any of you are aware of any solution to this situation.
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When the Envy line first came out (when try were considered a premium device) the first year of warranty was international with the 2nd year of warranty only being active in the place of origin. I doubt it is the same now.
Could it be that the inverter has gotten loose?
If you close and open your laptop a lot maybe you will notice that it suddenly turns black because the cable might not be fitted properly. Best thing I can think off considering the screen is black during boot.
Hp envy black screen during boot
Discussion in 'HP' started by ankitfrenz, Nov 1, 2014.