I Hate HP, Vent your frustration here.

4 Months waiting for a warranty replacement notebook, and the one that they will send me (eventually?!) will have a broken OS.
No working Intel HD 4000 and WiDi, this is unacceptable for a system that has the 3rd Gen i7 3610QM Ivy Bridge.

SEND YOUR COMMENTS TO THE PRESIDENT OF HP
HP Executive Team: CEO email



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Which notebook did you send in for warranty?

I had a DV6 3143 that I sent in and it took about a month total to replace the MOBO. It was a strange issue though with throttling.

It burned up another MOBO a few months later, but I replaced that one myself, and it currently works, but gets hotter than it should.

Luckily my new 17 3200 CTO seems to be much better!

EDIT - Looks like the 3D Envy? I can see your frustration.

 

3D for HP is now in the toilet, for a flagship product,,,,,this doesn't get better,,,,,its beat the 17-3090NR 3D's issue with the 7690m XT graphic card.
TO ALL 7690m XT LAPTOP USERS - PLEASE POST TO SHOW HP WE WAN... - HP Support Forum
7690M GPU = HP HORRIBLE DRIVER SUPPORT - HP Support Forum




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I don't hate HP. But I certainly do not like them nor will I buy from them again (despite having Accidental Protection free on any product I buy from them).

- 3-4 months went through 4 new replacements until I got fed up with HP and sold my Envy 17.
It was a nice laptop, and I liked it but it was poor in performance due to throttling (which was never really fixed, even in the new redesigned model).
Support is terrible. Liars, and crooks.

Anyways read my Hell experience if you want. I was as patient as I could be, working out of MY time to find a solution for THEIR problem. I also had to deal with them later on for a customer on an Elitebook they gave me some grief over a keyboard/hard drive.

 

People having issue with 7690m(6750m) and XT(6770m) version?

Should had been a uproar in NBR if it is that serious ~~?

 

I hate hp support on notebooks. I love them on printers. Since I've a printer with a seperated cartridges from printheads and since I use a CISS, I print like 10k pages a month for 98% less cost then just buying cartridges. Since I print a lot, printheads get wasted like mad. Since I've a warranty for the printer, they send me printhead replacements free of cost. Takes 3 days to recieve. I already I've wasted 14 printheads. 0 cost. =)
On notebooks I've waited up to 45 days (maximum by law) to recieve it back. I've demanded the money back and they refused. I've sued them and won and they even paid all legal expenses. =)
It's just a matter of how you deal with them.

 

Nope, not always the case. With the HP Envy 17's it didn't seem like anyone cared much that their laptop would operate at 800 mhz while gaming and would throttle. Even today with the redesigned Envy they're getting serious throttling that impacts real world performance (gaming, work etc).

 

It is a shame and someone within quality control should look at something as simple as the thermal substance and application bewteen the cpu/gpu and heatsink/pipes.

 

the problem is not on HP itself. they don't make notebooks. most of them are made by quanta computers. They are shipped as is to hp and boxed. sure HP could say something to quanta but ofc they don't care.

 

i agree throttling is a major issue with HP i7's, plus the repair service within warranty isn't all that great, they sent back my laptop with a damaged screen and the shipping box has not even a scratch when i received it.

nevertheless they got some of the best bargains out there, ordered an envy 6 last week

 

http://forum.notebookreview.com/hp-compaq/677262-hp-welfare-laptops.html

Another unhappy HP customer.
The Envy 17 being the {content removed} it is, is slot loading, therefor, you have to dismantle the whole bottom f the notebook (36+ screws) to get to the opti drive.
Cool hay! You get to see the inside of your notebook AND clean the fans that are brand new.