I'm Very Mad - Read This

So i bought an hp dv6000t online from the hp website. It was denied, and i had some problems with visa credit card. So i cleared and fixed all of that. Then, i bought it again, and this time it said it was processing. Then, i got an email saying it was denied again. So i called hp, and talked to them. They asked me MANY quetions, to confirm my shipping address, credit card info, and many other security questions to make sure I was who i was. Then they said that everything was confirmed, and it will be shipped to my house by January 19.

I was so excited that everything went well and everything was confirmed; it would be shipped to my house. I called them today (the day before it should be at my house), to make sure the shipping was going fine, and that it would for sure be at my house tomorrow. We talked to them, and they said they didnt know what i was talking about, and that they didnt have my order in their system at all. I told them what had happened, and they just said they were sorry and that they didnt know why that happened. They said we should order it again. I was very pissed at this time.

So basically, hp lied to me and told me it would be shipped on friday, but then later they said they didnt even have my order in their system at all.

So now i am mad, but i cant do anything about it. I have $1100, and i guess im going to buy the dv6000t again, with the same specs. Im not sure if im going to buy it online, or at bestbuy.

How do you think i should buy it, what specs do you think i should get with this amount of money ($1100 including tax), and, most importantly, should wait till Feburary to get my laptop, so i could get vista already installed? When will i be able to do this?

Thanks in advance.

-MATT

 

I also might want to buy the lowest amount of ram in it, then upgrade to 2 gigs of ram for cheap. Anyone know what kind of ram i need for a hp dv6000t?

 

if i were to buy 2 gigs of ram for my hp notebook, would this ram work? and is it a good deal?

go here:

http://shop1.outpost.com/product/4815980?site=sr:SEARCH:MAIN_RSLT_PG

 

I got a Awesome deal at Costco for 1140.00. I have a DV6174cl

Core Duo T5500 at 1.6ghz
2Gb ram at 667mhz
120gb SATA HD
Windows Media Center
Geforce Go 7200
remote control blah blah blah
Recovery Discs

And a 6 month NO Hassle return policy. I am waiting for their newer DV2000T's to grab one 2.

 

You should buy it from Costco.com. They offer the dv6000 customizable for cheaper than HP.com, and have WAY better customer service. Something like.. if you don't like your laptop in 6 months, you can basically take it back and get a different kind.

As far as RAM goes, I think 200 bucks for 2GB DDR2 is very reasonable, and I think the most you will save is proly 10-20 bucks, by doing it yourself... and you would have already wasted money on the 512 DDR2, that's coming with your laptop.

I don't know if you should wait. I've hear that the express upgrade to Vista might take a while to happen, in which case I would say you should wait, but I dunno.

 

yeah thats a good deal! i might want to check out cosco! where can i go to get one online? i dont think theres a cosco next to me....

and did u read my big essay that i wrote? lol

 

yeah it is cheaper at costco.com! I wish they would lower the price, and include no tv remote... what does that do anyways?

 

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Yes i did man, sorry about the bad news, i know you were Happy that friday was almost here .... Just go to Costco online and configure one their. Trust me i bought 2 laptops locally and never opened them due to this site. They were from Best buy and CompUSA. Both stores told me 14 day to return and if i opened the box they would have charged me a 15% restocking fee. Freaking crooks , so i decided to join Costco to get me a laptop.

 

yeah that sucks...

so wat does the tv tuner thingy do?

and will i be able to get the $50 mail in rebate on it? It says it ends the 29th, but it says that if i bough it today, it would get shiped the 31st. so its too late for the rebate!?

 

You have to purchase it Before the 29th to be able to apply for the rebate. If you bought it on the 30th you could not mail in the rebate. I don't have the TV tuner stuff. If i was you i would wait until Feb. 1st to buy one with Vista preloaded. That is IMO though.

 

ru sure vista will be already installed if i buy it feb 1st? cuz if thats true, then i will definately wait!!! but then i wont get the rebate?

 

Let's put it this way. CompUSA,Best Buy,Circuit ****ty, Office Depot, and Costco have NO HP's in stock in my area. They are waiting for Vista to be released to have orders shipped.

Don't quote me on the date, but if i was you i would wait. But then again you can buy one now and have 6 months to swap it out if you wish.

 

yeah i think its worth it to wait.... hmmmm ....this is so hard...

 

If they lied to you and you were pissed, why exactly are you going to HP again?

They had their chance to please you, and they blew it. In my book, HP would never get another chance again. If they really cared about you as a customer, they would have gotten things right the first time. I called HP about a printer issue, they were being a bunch of idiots, I called 7 times, wasted nearly a day on the phone, and still the problem wasn't resolved. Guess what, the next printer I'm going to buy sure as hell won't be HP. If you can't communicate to them that you're pissed, SHOW them that you're pissed by taking your money and business someplace else. Show them that you can just as easily (and more easily) get an Apple, Sony, Gateway, Dell, the list goes on and on. I showed HP that I can just as easily and more easily go out and get a printer from Canon or Epson and tell HP to go **** themselves.

In the interest of your sanity, I'm going to recommend that you NOT to get an HP, ever again, for the rest of your life: They had one chance to please you as a customer, and they ****ed it up. Now they DESERVE to lose business that they would have gotten. And when HP goes bankrupt, they deserve that too. Companies have a responsibility to their customers.

 

i dont think not buying from them isnt going to do me any good. They will not lose that much business just because i did not buy from them. And they shouldnt go bankrupt just because i didnt buy from them. Proving a point will not accomplish anything. Plus, i LOVE the hp dv6000t, and i really want to get one... i already decided on that

although the macs do look wonderful, but they are too expensive for me...
i just went to a mac store today in the mall, and they look wonderful!

 

hmmmm... seems to me that buying at hp.com is cheaper then buying at costco.com...

i put in the same specs for the dv6000t, and it was like $100 cheaper at hp.com...

i think ill wait till they come out with vista already installed in it, and maybe itll be cheaper with no free tv tuner, cuz i dont want that...

i guess ill just check every day to see if they changed anything, then ill get it when its the right time...

 

No they won't, but consider this: every single customer HP pisses off suddenly stops buying from HP. Not realistic, but if that happens, maybe companies will become more accountable to its customers. Remember, HP will go out of business if nobody buys their stuff. I mean where do you think their revenue comes from? Trees? And I agree, no they don't deserve to go bankrupt because they pissed off one customer, but they DO deserve to go bankrupt for lying to their customer. Not only is that unethical, but that's just...wrong. That shows you exactly how they think of you as a customer...they don't care. Companies that genuinely want your business will take care of you and be much more responsive to you than companies that don't. It's our job as consumers to make sure that the ones that don't fail and go out of business, and make sure that the ones that do succeeed. And the only power we have as consumers is voting with our wallets. We give up that right, then we give up the rights as consumers.

 

Sorry to hear about those problems. That is rediculous. Make sure you call the credit card company to see what they show--whether HP tried to run the card again, and if so, why/if it was denied (some companies take fraud prevention to such an extreme that it becomes purchase prevention). It sounds like you should be more pissed at them than HP.

As for HP, they have no control over credit card companies approving or denying anything. Granted, it sounds like they screwed you by telling you the system would ship, and then not telling you if the card company later came back and rejected it or whatever, but the initial problem wasn't on their end -- personally, it wouldn't make me mad enough to go with another company's machine -- but that's just me.

As for Vista, wait it out. The consumer-line machines will be shipping with Vista VERY soon. I imagine custom orders will be accepted either Jan. 30, or sometime within that week to ship out a couple of weeks after. At this point you might as well wait.

 

I don't know about you, but I had that problem with Apple, because I ordered and then wasn't sure what I ordered so I cancelled my order and then ordered again, and then I got an email an hour later about the credit card company rejecting the charge (order was in the amount of $2200 and limit was $3k). I called Apple, they called the credit card company on the spot, cancelled the charge linked to the order that was cancelled, and told me that I was all set. Now THAT'S customer service.

And in the meanwhile, Apple sent shipping data to FedEx anyway before this issue was resolved. Anyway if HP really genuinely cared about its customers, it would have done what Apple did: that is, call the credit card company and resolve the issue. Granted my issue was on the juniper card that was working closely with Apple, but the fact that HP doesn't know where to call is no excuse. One phone call to Visa and they could have and would have found out who the issuer is, or better yet, they could have asked the OP.

It's still HP's fault for not being proactive in making their customer's lives easier.

 

Yah, just too bad you can get an HP with the same configuration as an Apple for about $500 less. (if not more than 500).

I agree HP should have handled the issue in a more professional manner, but in a big company it's hard to know where the root of the problem is.

Is the custumer service rep. a ****head? If so, his manager should be on his ass. but maybe his manager got him a job there because he is a friend of the family. well then the manager of the manager should get on the manager's ass, and explain that they owe their customers good customer service. But this manager is proly swamped with some other work for the week and can't account for all the customer service representatives.

That's just a scenario.

 

Get the notebook you want. Ignore the apple bit. Don't know why he is even here in the HP area when he has an apple... recruiting is my guess.

Myself, I'd never own an apple and I've owned over 20 notebooks since my first one in 1985.

Your heart is set on getting an dv6000t and I don't blame you as I want one too. Just don't buy direct from HP... there are plenty of other places to get one.

 

Did I ever imply that you should get an apple? It's your money, get whatever you want, but don't whine about it when HP ****s up 4 times and you STILL choose to go with HP again. That's your problem. Expect premium and professional customer service, and if you don't get it, take your business somewhere else. They deserve to lose your business.

 

Why are you posting here on HP area when you have an apple? Makes one wonder

 

thats a bummer, sorry to hear about your miscommunication. I'm wondering though, when the 6000t does ship with vista, will it come with the 32-bit or 64-bit version? Because it it's the latter I would defiantly wait.

 

Well, it's not certain yet, but given that the Express Upgrades are 32-bit only, I would bet that the first systems will only be available with 32-bit Vista -- especially on the consumer line. It's possible that Microsoft may offer a free or low cost cross-grade to 64-bit at some time in the future (they did when XP x64 was released) but nothing of the sort has been announced yet. Also, it may be that the license key attached to your Vista copy will work to install Vista x64 from a retail or oem Vista DVD, but at this point, it's all speculation.

 

Are you a student?

If so, the APP discount should make it less than Costco's prices.

HP's service was spot-on when I bought my notebook.

 

yeah im a student and yes it does make it a little bit cheaper at the hp website, thats why i said that its cheaper to get it from hp.com...

and im glad that all you read my story and replied. thanks.

And yes i have my heart set on the hp dv6000t, im looking at buying it from costco.com (if they get a really good deal out), or hp.com. Right now, on hp.com, it comes with a free tv tuner, but the price goes up because of that. I think im going to wait till it comes out with vista, and hopefully they wont put and stupid "free upgrade to ____"... because i might not want that free upgrade, but they put it in automatcally and raise the price, to make more money...

anyways thanks again guys, sorry for the late reply...

-MATT

ps: and please dont get mad and cuss just cuz hp made a mistake! I also called Visa credit card company and they said they never charged any amount to the credit card, so i guess its like i never bought it at all....

 

btw is there really a difference between the 64 bit and the 32 bit vista?

 

This is the best article that I found because I was wondering the exact same thing not too long ago.

Paul Thurrott's SuperSite for Windows: Windows Vista Feature Focus: 64-Bit (x64) Support

 

o wow well that looks like the 64 bit is much better!

i hope they have the 64 bit pre-installed when i buy it!

 

Um I got linked from the what should I buy forum. Don't ask me why I was there.

 

why were you there?

lol

 

The only reason Apple has good customer care is because the only thing kepping them from going bankrupt are the ipods, and they don't want to lose any of their precious customers.. Apple isn't much of the computer market because they are so expensive. You can get a windows pc with better specs than a mac for way cheaper. I'm not a Microsoft fanboy or anything(actually I have Microsoft). I would buy a mac if they had more games and were about the same price as windows pc's, but that's never going to happen.

 

Too bad specs at face value don't mean anything...my sister's 3.06GHz desktop and my mom's 3.20GHz desktop are both slower than my 2.16GHz mac. So there you go. Yeah you get bigger numbers at FACE VALUE, but what does that really mean? Windows runs about 6 times less efficiently than OS X, so it evens out.

Really? How do you explain the fact that half of all new macs sold in 2006 were sold to people who have never owned a mac before in their lives? I wouldn't call that "close to going bankrupt", neither would I call the fact that Apple stock doubled in the past quarter "going bankrupt." Apple's doing really well, contrary to what you think. I personally don't care why they have good customer service, they do, so I'm satisfied.

As you said, Apple doesn't want to lose its "precious" customers. They care. HP doesn't.

 

You need to check your bank's credit card . Tell them what address did they put on your card. HP won't ship the computer probably because of that reason. I got my card for 6 months and the bank didn't tell me anything about my card's address. The card's address is the bank's address (WTF). I got my bills and everything mail to my house but the card's address is not my address. That's so screw up . I have to delay all my orders until they fix it.

I have to check costco out.. i have heard of it but never went there.

 

acually they never even put my order in their system...

and if you want to look at costco, then go to costco.com, but the hp computers are cheaper at hp.com with the student discount...