If You're thinking about sending Your Envy to fix Radiance screen, do it!

Just as the title says. I had some small defects on the Radiance screen. When it was first in the repair center around September 2010 they told me there are no screens available and the laptop was sent back to me, unrepaired. (upon my request, after more than 2 months of waiting for the part)

After confirming (e-mailing) with the repair center in February 2011, they told me they had Radiance available! (the part number was HP-617253-001). UPS Courier took the laptop from me on February 16th, and today, March 1st, just a few hours ago, I got it back with a brand new, replaced screen!

So if You have a damaged screen and thinking about sending the laptop back for repair, why not do it? The important thing here is that the part was unavailable in Poland (where I live) in September, October and November 2010 when the laptop was in the repair center, and it only became present later.

 

Then you are the lucky few. There are many more others who couldnt get their screen at all. I would not send it back for any small defect.

 

I don't believe it's only luck. The point of this topic is not to brag.

What I want to show, is that it is mostly about persistence - my laptop was first taken by the courier at the beginning of September 2010, and it the repair time kept getting postponed due to the part not being present (nobody knew when it would be). I waited about 2,5 months (didn't need the laptop at that time), somewhere in the middle of November, asked them to send it backunrepaired.

Before letting it go once again in February, I made sure to email them in advance and make sure the part is present - funny part is, back in September they told me it's not possible for them to check part availability before my sending the laptop to them. Maybe it's because I wanted to send it for the 2nd time and they already exactly knew what I needed? (full screen replacement)

So for everyone else - keep trying! Maybe ask about that part #?

 

my buddy is returning his radiance now. for a brightview and a deep discount.
They told him they do not have anymore radiance to exchange it.

His story is a bit more complex. First he found 2 dead pixels, he called HP and got $100 back. A few days later he found out his CD bay was bent and prevented CDs to be ejected reliably, he also noticed the HDD was noisier than other envy's (like mine). So he called HP and fought with them for 3h to finally get a repair. He sends his laptop to the repair center, they "fix" it and he gets it back a week later. HDD was replaced but the problem is they did not touch the CD bay .. so it's still bend and not working properly. Apparently the retarded tech support / CSR did not write the repair order correctly. My buddy got totally pissed at HP and tried to return it for a refund, however they managed to convince him to get a brightview with a deep discount.

So someone out there will get a refurb radiance with dead pixels and a messed up CD bay

My envy 14 radiance is my 1st HP purchase ever, I did a lot of research before going for it. I am actually very happy with it.
My budd's horro story and the many other ones on this forum convinced me I will not buy a HP product again until they manage to clean up their act.
The customer satisfaction survey I sent back to HP reflected that.

 

Yeah, I would be too if HP did not get my correct fix order in, wow!

As to you filling out the customer survery honestly, congradts. We can only hope HP "higher ups" will take note of the comments.

P.S. I'm still holding tight as to the verdict of the Envy 17 3D SB edition's specs before I reorder...

KJ