Intel recalls Sandy Bridge chipsets because of flaw

I just found this article explaining that Intel found a flaw in the Sandy bridge chipsets therefore they are recalling the chipsets.

Intel finds Sandy Bridge chipset design flaw, shipments stopped and recalls beginning -- Engadget.

I just received my dvt QE a few days ago with the new Sandy Bridge. Would my computer also be part of the recall?

 

So... Since the flaw is in the chipset, why would they recall CPUs? Two different things

 

That completely passed my attention. I mean't to ask if they would recall the laptops.

 

Reading that Engadget story, I have a feeling that they would not do mass recalls but replace those laptop/desktop motherboards that fail. Cheaper that way...

Sounds similar like nVidia chipset/gpu problem was.

 

Well, lucky you are in the clear so far. The article mention that it affected P67 chipset. Yours, I think is Intel HM65 Express Chipset.

 

Not good however since the problem is that the chip-set degrades over time messing up the HD and optical drive. So if you have a affected model, I would demand a MB replacement. Otherwise, it will no doubt fail years down the road when your out of warranty.

Not really similar to the nvidia fiasco. In that case, GPU's were burning out rapidly once they were shipping out to OEM's. However, Nvidia at first denied any problem at all. And for freaking months, customers were getting replacement MB's with the same affected GPU's. Nvidia not only denied of a problem but were caught in outright lies that they did not know, and later on, it was proven otherwise. At first they said it was limited to a certain lot and later we all knew all models were affected including many models that were not on the list. Nvidia was outright evil in how they handled that mess. HP was pretty rotten as well. Dell did a better job supporting their customers.

Intel, on the other hand, is aggressively fessing up to their blunder and cutting their losses up front. They are not waiting for failures and ignoring the issue. Nvidia has no place beside Intel in comparison.

 

Both are a flaw in the chipset that does not immediately show. That's the comparison part

If those chipsets are now sold to consumers, that would be a huge PR-loss (and gain, if they manage to deal with it).

At least I'm delaying my desktop upgrade until I can be really-really sure I don't have a rotting chipset in my computer

 

If the news of this hits mainstream, Intel could have a bad couple of quarters with people waiting on the sidelines before making their Sandybridge purchases.

 

I think the notebook SB are affected as well. I don't know how probative this is, but out of curiosity, I was going to other company websites to see how they are handling the recall. Well, Toshiba has completely yanked off their Sandy Bridge laptops to order from their website, and when I used the Chat option to talk to a CSR, they indicated that they were being pulled for "an update from Intel." I asked for time frame and they said it should be within the month. I can only assume that means that the OEMs are being told that the NB chipsets are affected as well, since I can't imagine the company would stop selling them if they weren't. Mine is supposed to be due on Feb. 14th and was just sent to the factory for production today, so I'm waiting for HP's response to this and see what they do.

 

Another update, this time from Anandtech:

The Source of Intel's Cougar Point SATA Bug - AnandTech :: Your Source for Hardware Analysis and News

 

From the news so far, it seems like only the H67/P67 chipset is affected. The new DV7 line so far seems to only use the HM65 chipset - we'll need to see if it extends to us as well. Stay tuned.

 

Article from CNet - I think it's becoming clear the HM65 is also affected. It affects the SATA ports beyond 0/1 - so anyone who installed a 2nd HDD on a SB laptop would potentially be affected.

 

I CANNOT believe this.

I'm on holiday for a week or so in New York City. I have been the owner of the new HP Pavilion DV7-4290us for a few hours only to read all of this bad news. When I go back to the UK I don't know what rights I have in terms of warranties or returns.

Any help or advice would be very much appreciated, thank you all so much.

 

@MaskedMagi, first off... congrats on the new laptop. Next, we should know in the next day or two.

 

Thanks man, appreciate the help. Will be glued to these forums every evening, appreciate the continuing help

 

@MaskedMagi, and other SB notebook owners.

Something to look forward to...

Toshiba already posted a full recall notice for all their SB laptops that went to retail and thru their online store.

Model Content Page

HP... nothing yet.

 

Has anybody gotten a straight non-bullsh** answer from HP about whether or not the dv7s are affected as well? On the HP website, if you try to build a HP dv7 SB system now, it has pushed build date all the way to March 1st (which probably means, waiting for new chips from Intel). But, mine went into production and is still scheduled for Feb. 14th shipping. Also, unlike Toshiba or Samsung, they haven't recalled any of the retail SB laptops either. So, just wanted to see if anybody has gotten a hold of HP and told about what laptop models are impacted and what they are going to do if the port does fail after the warranty period.

 

Just a quick update.

I have contacted HP via chat.

Here is the transcript

Print
Exit
12:03:56 Noor
Initial Question/Comment: Intel Sandy bridge/recall
12:04:11 System
Jill G. has joined this session!
12:04:11 System
Connected with Jill G.
12:04:16 Jill G.
Thank you for contacting the HP Home & Home Office Store Chat. My name is Jill. How are you doing today?
12:04:41 Noor
Hello Jill, I have recently bought hp dv7t quad edition 2630
12:04:57 Noor
and heard Intel announcement yesterday
12:05:25 Noor
I want to check with HP, if they have any update on it regarding dv7tqe
12:06:01 Jill G.
I understand you are inquiring about the Intel chips.
12:06:51 Jill G.
I would be glad to assist with this.
12:07:11 Noor
yes, according to notice, it will effect SATA ports
12:07:23 Jill G.
We don't have any updates yet about this.
12:08:12 Noor
Reason, i am contacting you guys is because. Other vendors (like toshiba, newegg etc) have pulled off all 2630 off.
12:09:01 Jill G.
I do understand about this.
12:09:03 Noor
I just want to make sure HP will update their customers. As I dont want to stuck with it after 21 days return period, unless HP plans to address this issue
12:09:25 Jill G.
Don't worry, we will update each customers about this matter.
12:09:41 Jill G.
However, if you encounter some problems with the computer, please contact us back, and we will process a return and exchange for the computer.
12:10:08 Noor
I will appreciate, if you at least pass my concerns to responsible people at HP , so they might issue some notice to consumers.
12:10:46 Jill G.
Feedback like yours is always appreciated.
12:11:01 Jill G.
Rest assured that your concerns will be heard.
12:11:08 Noor
Lots of HP consumers are anxious to get some update
12:11:25 Noor
e.g http://forum.notebookreview.com/hp-...7t-quad-edition-2011-sb-owners-lounge-27.html
12:11:32 Noor
Thanks
12:12:14 Jill G.
You are always welcome.
12:12:32 Jill G.
I want to thank you for choosing HP for your computer needs.
12:12:38 Jill G.
Is there anything else/
12:12:44 Noor
Well thats all i have for now. Thanks and have a great day!

 

any new word from hp on this?

 

No and we probably won't hear anything either. HP has some of the most uninformed employee's of any manufacturer. If they don't know the situation, how can they inform us of it?

All other manufactures, even retailers, have already made an announcement and/or pulled product from shelves, websites, recalled, etc.

HP hasn't done ANYTHING.

Edit: Looks like the blu-ray drive is sittin right on port 4 (one of those affected). Best not to burn too many DVD's or watch too many Blu-Rays.

 

Lovely, isn't it?

 

Uh... FOCKS SAKE!!!

 

ALL OF THESE FOCKIN TIMES I CHATTED WITH THEM, AND EVERY FOCKIN TIME THEY SAY "HP IS THE BEST IN INDUSTRY, YOU KNOW DV7TQE IS THE BEST OUT THERE... BLAH BLAH BLAH"

yeah, obviously it's the best...

 

Kung Fu Panda Recall

lol, this is all I can find currently on HP's website. Come on hurry up HP, and let us know what you will doing for sure.

HP Safety Recall: Kung Fu Panda? USB Flash Drive

 

Update, found this today on HP website, I would take it as offical:

Note to sure what they mean by this, if it means to wait, or they will strip and replace the motherboard when they can in the future? "We will inform customers when a service solution becomes available"

Intel Chipset Design Issue May Affect Certain HP Desktop and Notebook PCs - c02712015 - HP Business Support Center

Part of the text reads:

What do I do if my computer has the affected chipset?
If you have purchased an HP computer with the affected chipset, you have three options:
•According to information from Intel, you can continue to use your HP computer. We will inform customers when a service solution becomes available.
•You can return your HP computer to the point of purchase for a refund.
•You can return your HP computer to the point of purchase and choose a comparable system.

 

Well....I guess we wait....
This sucks...
Guess I better hold on buying that extra stick of RAM....

 

I'm pretty sure that means motherboard replacement and more information comes when new motherboards are available to service centers.

There is no point sending working laptop to service today, if replacement parts are available in two-three months from now.

 

Exactly enjoy your DV6 Sandy Bridge, it will be fine, and will not keel over. HP will either will issue refund at point of sale, or allow you to choose another system.

Best advice for anyone unsure. If you like your DV6 Sandy Bridge, don't rush it back, there is nothing yet to exchange it for. Keep using what you got, and exchange it when new models (or replacements) are available.
Unless of course you want a refund, to spend cash of something else like a hoilday or whatever.