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    Is it possible that HP forgot to fix my laptop?

    Discussion in 'HP' started by windeyes6, Sep 16, 2008.

  1. windeyes6

    windeyes6 Notebook Enthusiast

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    I tried to flash my bios and install xp on my dv2700t, but it messed up my bios, need to get it replaced. It has been almost 2 months, and they are still waiting for the part to come and repair! They keep on pushing the ESD further and further. I wanted to return it but I have to wait till it arrives before I can ship it out and get my money back... :mad: :mad: :mad: :mad: :mad:
     
    windeyes6, Sep 16, 2008
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  2. Chango99

    Chango99 Derp

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    Call them and dispute it. 2 months is excessive.
     
    Chango99, Sep 16, 2008
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  3. Infamous22

    Infamous22 Notebook Deity

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    Usually after a month or so of delays they will opt to replace your notebook free of charge. This is unorthodox, but call up this number to get a hold of a case manager. 1 877 917 4380 EXT: 94. Give them your order number or Service order number and explain everything and how you've been two months without a laptop. Let them know if it has rendered your productivity. Good luck and post an update here every now and then.
     
    Infamous22, Sep 16, 2008
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  4. f15hp

    f15hp Notebook Consultant

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    If I were you I will ask to talk to a case manager so they can give you a new one since they are not able to repair it, my dv2000z is being "repair" and they have pushed the ESD twice, and I had enough because at one point they didn't have the parts, and later they wanted me to pay for the repair when I have insurance so they put off the repair.

    Last week I asked to talk to a case manager and yesterday I got a call. The new excuse is that the repair center is in Tx and it is closed due to the hurricane.
     
    f15hp, Sep 16, 2008
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