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    Is this ok?

    Discussion in 'HP' started by The Northern Forest, Apr 24, 2007.

  1. The Northern Forest

    The Northern Forest Notebook Guru

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    I am having a problem with my external speakers on the dv6000z. The headphones work but when I remove them, the external speakers do not work.

    HP tech told me to send in the laptop for repair but I was wondering if I can take out the hard drive and send in the laptop? Or would that void the warranty? Thanks in advance.
     
    The Northern Forest, Apr 24, 2007
    #1
  2. kewlguy

    kewlguy Guest

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    send it as it is.
     
    kewlguy, Apr 24, 2007
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  3. Dionysus

    Dionysus Notebook Enthusiast

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    yep, that would prbably void the warrenty. besides, I don't think they really care what you have on there.
     
    Dionysus, Apr 24, 2007
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  4. ZaZ

    ZaZ Super Model Super Moderator

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    Taking the drive out before shipping it off to support is preferred and will not void your warranty. I have seen many occasions where tech support wiped the drive and the owner was screwed cause they had all their data on there. If you prefer to send it with the drive, at least make a backup of anything you can't afford to lose. HP shouldn't need your drive to fix your notebook. They got lots of their own. Good Luck.
     
    ZaZ, Apr 25, 2007
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  5. mtor

    mtor Notebook Deity

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    Leave laptop as is and send it in.
     
    mtor, Apr 25, 2007
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  6. The Northern Forest

    The Northern Forest Notebook Guru

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    Yeah, some people I know told me HP tech sometimes wipe out the hard drive. I do not want that so I'm thinking of just sending it in without the hard drive.
     
    The Northern Forest, Apr 25, 2007
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  7. AlanW1980

    AlanW1980 Notebook Enthusiast

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    they will probably wipe it as the first thing they do as it removes the possibility of a user installed program causing the problem. Backup the drive and send it in.

    Alan
     
    AlanW1980, Apr 25, 2007
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  8. jmhal

    jmhal Notebook Consultant

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    By "external speakers" I'm guessing you are referring to the laptop speakers, and if you are and you are using XP then here is an updated driver that "Fixes issue where the notebook speakers do not work after headphones or earphones are used for a while and then unplugged."
     
    jmhal, Apr 25, 2007
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  9. The Northern Forest

    The Northern Forest Notebook Guru

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    jmhal, I tried the updated driver as soon as the speakers stopped working..but it did not work so I am forced to send in for repair.

    Does the old driver need to be uninstalled or can I just install the new one?

    And if I should uninstall the old one..how can that be done?
     
    The Northern Forest, Apr 25, 2007
    #9