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    Issue w/ Gt650m

    Discussion in 'HP' started by sigh, May 13, 2012.

  1. sigh

    sigh Notebook Geek

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    Hi, so I've tried a couple times to make a post and both failed horribly... Perhaps it'll work a bit better today.

    But on to the issue at hand- I've noticed games will not run off of my Geforce GT650m graphics card. I can swap the graphics card, and they play fine off of the intel 4000 but as soon as I try and make them play off of the big graphics card, they black screen.
    I first noticed this in Arkham City, and about two minutes into the opening cut scene, the game would black screen me. I couldn't figure out what it was caused by, and downloaded a few patches, and found it still cut out at that one part. Thinking that it was caused by it running off of the lesser graphics card, I went into the NVIDIA manager, and changed the settings so as it would run off of the 650m card and when I went to open the game, it instantly black screened.
    From there I went to try the other two games I've put on the computer (Oblivion/Crysis) and neither would boot up when run off of the NIVIDIA card, only when I used the integrated graphics.

    I've since tried uninstalling and reinstalling the graphics drivers off of HP, and updating my computer, but that seems to of done little. Does anyone have any ideas?

    PS. feel free to point out anything I could be missing... I'm somewhat dense when it comes to newer technology sometimes.
     
  2. sigh

    sigh Notebook Geek

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    Update- After reinstalling BIOS drivers off of hp website, Crysis worked for about two hours.
    Now, going back into it, it no longer works.
     
  3. SofaKingG

    SofaKingG Notebook Enthusiast

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    List your laptop specs and do the new models have switchable graphics?
     
  4. SomeRandomDude

    SomeRandomDude Notebook Evangelist

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    Just a black screen? No sound loop in the background?

    Try underclocking your card by a very small amount, 50MHz for core and memory.
     
  5. jaysnooginz

    jaysnooginz Notebook Guru

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    A lot of people have been having issues with optimus when switching from integrated to discrete GPU.
     
  6. jaysnooginz

    jaysnooginz Notebook Guru

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    Also, black screen could mean that you have a very serious hardware failure. Most likely an overheating issue since it only happens when doing graphic intensive programs.
     
  7. sigh

    sigh Notebook Geek

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    For crysis half the time it is just plain black screen the other half is with looping sound.
    For batman/oblivion it is always a black screen.

    Processor- Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz
    Ram- 8.00 GB
    System Type- 64-Bit operating system
    Graphics card- NVIDIA Geforce GT 650m 2GB

    Is that all the information needed?
    And yes it is switchable graphics, the processor has the intel 4000 in it and I have a second larger graphics card, the gt650m. The intel 4000 works wonderfully (far better than expected) but even so, I'd rather the large graphics card I paid for work, especially with games like Arkham City that the 4000 can't run.

    SomeRandomDude- I hate to sound thick, but how would I go about doing that? As I said I'm terrible with most newer things (xp I'm a pro on though :p ).

    Jaysnooginz- has there been any fixes yet? I've downloaded a couple patches for the Arkham City game that said they should help the game itself run with that but so far it hasn't done much by way of helping.
    And whilst the computer did get toasty when I managed to get Crysis to run, it wasn't anything too dramatic or unexpected. Also, the games don't have a chance to run as of now and get hot (2 seconds after opening) so I'm not so sure that'd be it.
     
  8. SomeRandomDude

    SomeRandomDude Notebook Evangelist

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    A bit of background information on my suggestion first. I had the same problem on a 4650M, with my old VAIO. It would blackscreen (with sound loop 90% of the time) on 3D intensive applications, until I did that, kind of a lucky fix I guess. It wasn't a temperature problem (50 MHz less on clock and memory hardly make a difference) and it wasn't hardware either (if it was, it was the weirdest hardware issue I've ever seen).
    Updating drivers made it unstable, so I had to stay on 9.12. But games were fully playable, and I didn't lose any performance.

    Try MSI Afterburner or RivaTuner. Should be fairly simple, just check the clocks they show you, and take each one down by 50MHz
    If they won't recognize your card, since it's mobile, let me know. You'll need a guide.
     
  9. darxide_sorcerer

    darxide_sorcerer Notebook Deity

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    my VAIO SA (Core i5-2520m, Radeon HD 6630m) used to crash to desktop with sound loops when i played Battlefield 3. they were random crashes, sometimes 20 minutes in the game, and sometimes 50 minutes in the game. there are a lot of reports (e.g., see EA UK Battlefield 3 forums) about Realtek sound chip being the culprit. after failed attempts of lowering my GPU overclocks, updating drivers, uninstalling useless software and disabling unwanted servicesat startup, i finally gave up and uninstalled Realtek audio drivers and started to use Microsoft's generic HD audio drivers that come with Windows 7. i never had one single crash after that.
     
  10. Fat Dragon

    Fat Dragon Just this guy, you know?

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    My Envy 14 had a similar issue so I had the motherboard (and thus the GPU) replaced on warranty. No problems after that. The symptoms definitely sound like a bad GPU, so that might be your only option.
     
  11. sigh

    sigh Notebook Geek

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    SomeRandomDude- Hmmm sounds like it'd be the same as my issue then. I'll look into your method. Will installing either of those void my warranty? Also if it ends up being too much trouble I may end up just calling hp anyways. I play video games as stress relief after working 15 hours, I'd rather not have to work for it. Thank you so much for the advice, though, I will deffinitely be looking into it further. :)

    darxide_sorcerer- Does the driver have to be uninstalled for that to work properly? I've had the stock sound drivers dissabled since I got the thing, they have a weird 'sound equilizer' on them. I did try dissabling and enabling random sound cards as a resolution seeing as I had the same issue on an old e-machine of mine.

    Fat Dragon- I had a dv6z before this that had catastrophic mothorboard failure and wouldn't even turn on... would think it'd mean karma would smile appon me with a decent computer. :p
     
  12. sigh

    sigh Notebook Geek

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    The card lives! Managed to fined the BIOS option to make the NVIDIA the only card my computer uses, and it's finally running Crysis, Oblivion, and mine craft as well as not crashing other random programs (chess, Chrome, IE) when I run them.
    Sadly, this fix means my computer now runs hot as hell >.<
    I can only play a game for about an hour before the thing gets hot enough for me to worry about frying the internals. No smoke nor smell yet, but still worrying.
    Yet, it work! :D It gives me hope I can find a more solid solution at some point.
    Any further advice is still super welcome, just thought I'd put in a happy update.

    Edit-
    And now a new issue arises- whenever I click on an image to open it in windows viewer (and sometimes folders) I get a pop up saying 'com surrogate has failed'
     
  13. darxide_sorcerer

    darxide_sorcerer Notebook Deity

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    what i did was uninstalling the Realtek high-definition audio drivers. upon the next reboot, Windows 7 installed its own HD audio drivers, and i've been living happily ever-after. but i have no idea if you are having the exact same problem as i did or not.