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    Just got the Envy17, and keep getting message re: computer exceeds Smart Adapter

    Discussion in 'HP' started by OsageCowboy, Jul 28, 2010.

  1. OsageCowboy

    OsageCowboy Notebook Enthusiast

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    Every time on boot into Windows, I get a warning message telling me that my computer exceeds the Smart Adapter's power capabilities, etc.

    It further says that the system performance is designed to vary with the available power, but that my computer exceeds the smart adapter's capacity or something to that effect.

    I have a USB mouse, USB keyboard, and USB external hard drive plugged into the Envy. Any ideas why I am getting this message???

    My adapter appears to be the correct 120W power adapter that goes with the Envy system. Any help is appreciated.
     
    OsageCowboy, Jul 28, 2010
    #1
  2. newsposter

    newsposter Notebook Virtuoso

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    Where did you get the adapter in question? Directly from HP or through another source?
     
    newsposter, Jul 28, 2010
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  3. OsageCowboy

    OsageCowboy Notebook Enthusiast

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    The adapter came in the Envy17 box manufactured by HP. I purchased the laptop from Newegg. It seems to be the standard Envy 17 box.
     
    OsageCowboy, Jul 28, 2010
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  4. OsageCowboy

    OsageCowboy Notebook Enthusiast

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    This is the message:

    "The Smart AC Adapter connected will power your computer, but potentially at a reduced performance level. Your computer is designed to vary performance as needed when a smaller capacity Smart AC Adapter is connected. Resource intensive tasks may cause your system not to perform at its highest level with a smaller capacity Smart AC Adapter. Please connect a higher capacity Smart AC Adapter for full performance."
     
    OsageCowboy, Jul 28, 2010
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  5. 2.0

    2.0 Former NBR Macro-Mod®

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    If your unit is under warranty, simply give HP a call and they will send you out a new adapter.
     
    2.0, Jul 28, 2010
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  6. OsageCowboy

    OsageCowboy Notebook Enthusiast

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    Just got in contact with HP. Apparently, my Newegg-shipped model came with the incorrect power supply.

    My power supply was 100-240v, 19.5 volt and 6.15 Amp, and it should have been the 120w model. Just an FYI for those who bought from Newegg. You may want to check out your power supply.
     
    OsageCowboy, Jul 28, 2010
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  7. ExodusC

    ExodusC Notebook Evangelist

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    I'm just curious, is HP going to cover you on this?
     
    ExodusC, Jul 28, 2010
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  8. OsageCowboy

    OsageCowboy Notebook Enthusiast

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    Yup. New Power Supply is in the mail!

    Also, I arranged it all through the online chat tech support. Quite helpful, actually.

    Obviously, you'll want to have your Envy registered beforehand.
     
    OsageCowboy, Jul 28, 2010
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  9. ExodusC

    ExodusC Notebook Evangelist

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    Awesome! I'm glad to hear at least someone is happy with HP's support.
     
    ExodusC, Jul 28, 2010
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  10. OsageCowboy

    OsageCowboy Notebook Enthusiast

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    Per the HP Envy 17 owner's thread, it sounds like at least one other user also got the wrong power supply with his model. This could be a fairly widespread issue.
     
    OsageCowboy, Jul 28, 2010
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  11. fringethought

    fringethought Newbie

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    I have the 14, and this message pops up occasionally for me as well.
     
    fringethought, Jul 28, 2010
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  12. OsageCowboy

    OsageCowboy Notebook Enthusiast

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    I'd check your power supply with what ought to have shipped with it then.
     
    OsageCowboy, Jul 28, 2010
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  13. valismp

    valismp Notebook Consultant

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    Same. My power supply is 19V/4.74A 90W max. What is yours? I usually get the message right after plugging in, but it goes away after a little bit or re-plugging in.
     
    valismp, Jul 28, 2010
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  14. apurva

    apurva Newbie

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    Envy 14 Ships with 90W Adapter where as Envy 17 Ships with 120W Adapter...That msg generally comes up if you have lose contact issue as well...
     
    apurva, Aug 13, 2010
    #14