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    Keyboard and Touchpad start working intermittently on DV6TQE

    Discussion in 'HP' started by CGRW, Nov 10, 2011.

  1. CGRW

    CGRW Notebook Enthusiast

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    Hey guys,

    I've had my laptop for a few months, since around July. Recently (the last two days) my keyboard and touchpad will stop working, with the only way to get them to reactivate is to put my computer to sleep and then reawaken it. This has been happening every few minutes. (It's taken me 3 resets on this message alone). My external mouse will still work.

    Any idea what's causing this, and if there's any fix I can try?

    Thanks
     
    CGRW, Nov 10, 2011
    #1
  2. CGRW

    CGRW Notebook Enthusiast

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    Anyone? Using an onscreen keyboard sucks
     
    CGRW, Nov 11, 2011
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  3. CGRW

    CGRW Notebook Enthusiast

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    Update. Using osk, I can hit capslock once after the keyboard and touchpad has been disabled, and they will work again momentarily, until I hear a beeping sound while typing and they go out again.
     
    CGRW, Nov 13, 2011
    #3
  4. lmanlo

    lmanlo Notebook Consultant

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    There something wrong with the keyboard. You might try taking apart the computer and seeing if the keyboard is connected correctly. But I would try to contact HP as I am not certain about the touchpad. The manual is on my signature if you want to take a look.
     
    lmanlo, Nov 14, 2011
    #4
  5. scy1192

    scy1192 Notebook Consultant

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    Uninstall them in Device Manager, then restart your computer and allow Windows to install fresh copies of the drivers. Then you can go to HP's site and get any updates.
     
    scy1192, Nov 14, 2011
    #5
  6. CGRW

    CGRW Notebook Enthusiast

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    no dice. still wont work
     
    CGRW, Nov 15, 2011
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  7. SoMeAm

    SoMeAm Company Representative

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    Hello CGRW,

    Since you purchased it in July call HP. If you need any assistance please email me with your product and contact information to [email protected]. Please include in the subject line Attn: Veronica-NBR.

    "The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"
     
    SoMeAm, Nov 18, 2011
    #7
  8. CGRW

    CGRW Notebook Enthusiast

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    My keyboard and mouse were somehow working fine for about the last three days. It stopped working again today
     
    CGRW, Nov 22, 2011
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  9. blubricks

    blubricks Newbie

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    Has anyone found a fix or solution to this? I use a usb mouse (logitech 515) which appears to install a keyboard driver as well, but i'm not certain this is the problem. though it does seem that the Synaptics drivers disable the ps/2 ports as if there are usb devices being used. If i unplug the usb unifying receiver then the keyboard and touchpad work briefly. If i plug it back in then they will work for a few seconds and stop again. if I uninstall all the devices from the device manager, leave the usb dongle unplugged, and restart...the touchpad and keyboard will work long enough to log on and maybe open a program or two, then quits again.
     
    blubricks, Apr 2, 2012
    #9