Laptop Will Not Power On?

The other day I was shutting down my laptop and it paused as normal to install the latest Windows updates. Later that evening I went to power it on and nothing happened. I immediately check the power brick and it's power light was on. Then I swithched to batter and stll nothing would come on. It's as if no power is gettng to the laptop.

I remember a similar thing happened when my hard drive connector failed, so I swapped them out, but changing that had no effect.

Any ideas to what I'm failed to check or what could be wrong before I have to pack it up and send it back to HP?

 

Try disconnecting the power, then remove the battery and hold the power button down for 20 seconds then re-assemble and then try to boot the notebook up.

 

Thanks for the suggestion, but so far no luck.

 

I removed all the drives and the memory and it's still dead as a door knob. I suspect a hardware issue. What do you think?

Anyway, how should I equip it for ship out for repair? Do they need my codes?

 

Call them...they'll send you a box with foam and stuff to ship it back to them in. They should pay for the shipping and the repair if its been <1 year since you bought it, or if you paid extra for an extended warranty. I would HIGHLY recommend taking pictures of it before you ship it to them in case it comes back damaged. (I've many horror stories about hp's repair service being rough and sloppy during reassembly).

 

I have the original box, but I didn't know they would send me one. I bought it last August.

An excellent suggestion. As a matter of fact I wondered about that vary thing. And it doesn't take much to damage the HDX chassis.

 

Take the battery out, reseat the ram, hold the power button down for about 60 seconds, plug it back in to ac power, do not put the battery in yet. Try it out. If it works put the battery in. I had to do this to my dm3t when it showed up. Something about a hibernation issue.

 

loose ribbon cable to the power control/button board?

had your machine disassembled lately?

 

Already tried that, no effect.

Never. I started to, but then decided against that since it's still under warranty and I didn't want to give themsome reason to void it.

At the moment, I'm still waiting for their confirmation to my warranty. They sent me an email claiming it's expired. However, I told them that's impossible since I only bought it in August 2009. No wonder they ranked dead last in support and service. Shame on you HP!

 

Well the last email from HP said they would check on my warranty and get back to me within 24-48 hours. After 5 days of not word, I contacted them and they confirmed my warranty was still valid. They asked me to confirm my address and said they would pick it up for repairs.

If anyone's' interested, I'll let you know how things work out.



p.s. I just hope they don't disfigure it in the repair and send it back all beat-up.

 

Okay, I just got an email reply from HP that they would send the shipping packaging to me and that I should disable all passwords and back-up any data since they will restore it to factory standards. Here's the problem, although I have a backup, I can't disable any passwords since I can't power on the laptop. Any suggestion for shipping would be greatly appreciated.

 

There will be a form in the box with a spot to write your password. If they forget to send the form (it happens) put your password on a piece of tape next to the touchpad.

They don't always do a re-image of your hard drive. The problem you are describing seems like a failed button board or failed motherboard. If it's the button board they will likely replace the board, test it with a bench drive and then ship it back without ever having accessed your hard drive.

 

That would be excellent. I hope it's as simple as that. It literally took me days to get CS4 up and running (didn't get a chance to back that one up on HD); and I wouldn't want to have to go through the hassle of installing that again.

 

Nice machine hope all works out. Post back what happens.

 

Well it's been another week and still no word from HP. They promised to send packaging so I could ship my laptop back to them form service, but nothing has arrived yet. My laptop remains shelved and unusable.

I'm doing this in real-time so if anyone has doubts (or suggestions) as to the accuracy of the reviews on HPs service and support, you can add this to your consideration and let me know what you think. Although my mind is already pretty much made up.

 

Yeah, I have had similar issues in the past. Call in and enquire about the packaging. In my case they had sent it to the wrong address and another time HP's account number was illegible so fedex refused to ship it. So, both cases I had to call in and wait longer than usual for the box. Typically, the box shouldnt take more than 2 business days to arrive.

 

Done! I checked the customer service (CSO) number they included with the email they sent me, and according to that, the order for the packaging was put through on 5/17/10, so I'm at a loss to what the delay is.

Anyway, I sent them my address (three times), along with 2 phone numbers and my email address just to prevent the type of confusion you referred to.

Oh well, I guess I'll just have to wait some more and see what happens next.

 

For anyone that's still interested, I went to the FedEx office and picked up the shipping box myself. For some reason, FedEx claimed they couldn't get access to my building. Don't know why, I've gotten deliveries from FedEx before?

Anyway, I packed up my computer and shipped it off today. I live in Florida, and it's got to go to California for service. That make nearly a month just to get it shipped out. I miss my laptop.

 

I know what you mean! These machines become sentimental after being your sidekick for so long.

 

Keep us informed of how it goes. I've had quite a bit of experience with HP's service experience and would like to see how this goes. Keep the paper they send back with the laptop and let us know what parts they replaced. Good luck.

 

As a matter of fact, it arrived back in town today. They attempted delivery, but I wasn't home. I'll go to the station tomorrow and pick it up myself. I can't wait to get it back home, and I'll let you know what they said was wrong with it. I just hope it's not all banged up like the horror storied I've heard from others.

Incidentally, it didn't take them anytime to fix it (one day according to the tracking shipment). I just don't know whether that's a good sign or a bad one?

 

Hurray! Finally got my laptop back and it's none the worse for wear. According to the repair receipt, no work was done? But I figure it must have been a loose connection or something to that nature and they didn't figure that warranted the effort to report. (the sheet only lists repair/replacement parts anyway.)

In any event, there was no repair damage, save a hair line scratch--that you would need a magnifying glass to see (yes, I checked over it thoroughly).

I just hope this is the end of problems for a while and I can now get some work done. I still don't know how I feel about HP for my next computer though? They continue to get good reviews in product operation. So despite the sluggish support, it's hard to give up on them completely.

 

congratulations with your successful repair!

I have had nothing but good support from HP (after all they replaced my dv9543 with a dv7) but they are quite sluggish sometimes

 

Bottom line--would you buy from them again? (i.e. your next laptop)

 

Not so fast my friends. I tried to log on today and guess what...nothing?? It's dead as a door knob. Another email sent to HP, and here we go again!!

p.s. Man, my name is mud!

 

Gone again is my laptop. That makes it nearly two months unused or away from home; and this time it's not due back until June 18th. Wonder if I deserve to get an extension on my warranty?

 

Wouldn't hurt to ask. Either that or a store credit.

 

Funny you should mention that. I got a paper telling me that any fixes are warranted for 30 days, or until the original warranty runs out. So that would me that if the fix only lasted a day after I got my computer back and the warranty ended, I'd be on my own?

Got my laptop back on Friday just as promised. And for the moment, it appears to be working normally.

Nevertheless, it bothers me that they claim not to have found anything wrong with it (nothing was checked on the problem sheet). Something had to have gone wrong for it to have not been able to power on. I would not have gone without the use of my laptop for over six weeks, and sent it across the country for service on two separate occasion for nothing...and they should realize that.

 

Well ladies and gentleman, the anomaly has returned. As some of you may recall, several months ago I was plagued with my laptop not powering on. I sent it back to HP and it came back working even though they claimed they did nothing, and they couldn't find anything wrong with it. The the problem happened a second time, and I repeated that procedure. It's been working fine until now.

Yesterday, I tried to power on my laptop and just like before nothing happened. Thing is, this time the warranty has now expired. I already tried it with/without battery. As well as holding the power button. Any other suggestion?



Characteristics:

Power light on brick illuminates
Power light at laptop connection illuminates

Special observations:

The power light on the laptop come on as soon as I plug it in.
Previously, there would be a slight delay of about 2 seconds before that light would illuminate. I have no idea if that means anything.

 

Well I didn't exactly ask for an extention, but so far they've agreed to continue the coverage since it's a condition that existed prior to the warranty expiration. Nevertheless, even if it's repaired at no cost, the frustration and annoyance of having to packaged and ship my laptop over and over again, not to mention not being able to use it for weeks is more than I can stand.

 

Well finally got the shipping container and it's all boxed up and ready to go when I realize there's no return shipping label? I call the company (again) to find out why but no "case" managers were available. I left a message but the past two times I never got the return call. At this stage getting service is like pulling teeth.

**************************************************

EDIT: Because I haven't gotten in touch with a case manager yet. Today I sent them this message:

Dear sir or madame, I have attempted to contact your office several times this week in order to resolve the problem with my laptop. My laptop has failed to operate while under warranty and during that time was sent into your service center on two separate occasions. After sending it back to me each time it worked for a few weeks then failed again with the same issue. This makes the third time that the product has failed with that problem resulting in what now amounts to as many months of non-operation. I have also had to endure those months of headaches making other accommodations to do my work (I use it as a video editor). Not to mention emailing and calling your company repeatedly.

In addition, I have tried to contact the case manager (Dennis) for 2 weeks and who has been unavailable for the past 3 days in a row! This is unacceptable for a product that failed to perform according to specifications. After nearly three weeks of calls and emails on this occasions I finally got a box but with no return label. Up to this point I have been more than patient for you to honor your warranty and fix my laptop. However, due to such poor product repair and even worse product service, I have reached my limit. I want you to take this matter seriously; honor your product guarantee, and fix my laptop immediately once and for all!

sincerely,

 

Okay, on 9/29/10 I emailed HP and received a very apologetic message saying they were sorry for any inconvenience and that they would send shipping labels within 2 business day. Since I never received those label, I called HP 5 times in the past two day and have yet to get through to their case manager. I notified them back in the beginning of September through their email system of the hours I could be reached, but I have never gotten a call from the case manager--except when I was away from the phone and he asked me to call him back. Whenever I attempt to call him back, his voice mail always answers saying no case manager is available.

After nearly a dozen phone call and email in the past month, it's obvious to me that HP is not going to honor their warranty and I'm being stonewalled. However I'm not sure what action to take at this point.

Any suggestion as to whom I should file a complaint with? October begins the second month on the third failure since I purchased my laptop. Should I have it fixed on my own then try and collect my money? I'm not sure how much longer I can hold out without my laptop.

 

By the way, I had a problem (with a dv6700) that resembles yours, and its not a MB. I had it about 6 months ago and I toyed with another MB but still no power, and then i checked the flex cable that went from my mb to the power button and it was cracked (supposedly very fragile) and I bought 6 of them on eBay for around $5 and now its working fine. I had the problem once more and the first thing I checked was that flex cable and it was cracked again. So if your HDX resebles the dv6700 models it probably has the same problem and its easy to fix

 

A reasonable assumption. But the techs had it twice?

Anyway, I finally got through to HP's case manager and got this:


Date: Fri, 8 Oct 2010 21:58:49 +0000
From: [email protected]
Subject: CM Michael T CPL# **********
To: [email protected]

Hello ***,

The new Customer Service Order Number for your repair is: ****** -**

Your box should arrive in approximately 1 business day (Monday or Tuesday)

Your Case Number is : **********

Please advise should you have any further difficulties or concerns.



Michael

Case Manager HP TCO Escalations

877-917-4380 x 13.


This is all real time exchange as of the date above to anyone that's interested with how HP deals with a recurring problem that is unresolved before the end of the warranty.

 

i think the power cord of your laptop has got some problems or the plug.. its better if you take it to the service center.. this problem can crash your laptop. so its better to hurry.
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That was my first thought as well. However, HP says there's nothing wrong with any of that and sent it back...both times! Too bad it only worked for a few weeks before it failed again.

Incidentally, they place a sticker on all the components (HDs, brick, battery, remote, etc.) they check to show they passed. Will the third time be a charm? I'll know soon. They promised me they'd take it in for repair a third time, so I should get the shipping materials today.

...Stay tuned for more from how HP honors it's warranty.

 

The conclusion...??

Well last week I got the correct packing and sent my laptop off to HP. As fate would have it, this concludes my drama of "The Laptop That Will Not Power On."

However, after weeks of the frustration with emails, phone call and time without my computer, they finally honored their warranty and returned it to me in working order. I guess I should be happy (they didn't try to charge me anything), but after all they put me through and after going through this exact thing twice before, it's going to take some time of consistent operation before I can get that feeling of nervousness out of my gut every time I go to power up my computer. Not to mention the apprehension I now have for Hp products.

The End...

 

Sorry I repeated my-self