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    Laptop run hot or other problem? Call HP

    Discussion in 'HP' started by blksnake, Jul 19, 2005.

  1. blksnake

    blksnake Notebook Consultant

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    This forum is a great resource of quality information. But it does no good if HP doesn't hear about your concerns.

    I prefer to contact HP tech support through their chat system.
    http://h20179.www2.hp.com/ipgna/caller/chat.asp?productCategory=18703

    Call them at 1-800-474-6836

    Or use their e-mail system - http://wwemail.support.hp.com/fd2/E...ntrycode=us&sni=hppavilion18703&lang=en&cc=us

    Perhaps your concerns will prompt HP's engineers to find a simple solution to reduce the heat generated on the left-side of the touchpad.
     
    blksnake, Jul 19, 2005
    #1
  2. Venombite

    Venombite Notebook Virtuoso

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    I'm sorry, but their online chat system is manned with probably the most unknowledgable people. I recently had a concern regarding a discrepency in the specs of my unit. The support rep didn't even know the difference between a DVDR and DVDRW media. He kept me on the line for over an hour going in circles. He then kept ending the chat indicating that the problem was resolved. I finally gave up as I would have been there for another hour if I didn't.

    But I do agree that all problems must be documented with HP so that issues can be tracked and escalated. This is the only way HP will know of the specific on-going issues.

    -Vb-
     
    Venombite, Jul 19, 2005
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