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    Look at what HP tech support says....

    Discussion in 'HP' started by DaGreek, Sep 9, 2004.

  1. DaGreek

    DaGreek Notebook Evangelist

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    I'm posting a response I got from HP tech support, its like they didnt even read my question. I don't even think they know what dual channel memory is.

    MY original question:

    "I currently have 1 stick of ram in my computer a
    512MB. I am going to upgrade to a total of 1024MB's of ram but I want
    to make sure I will be able to use the dual channel ability of my
    motherboard. I know for dual channel I need 2 sticks of ram of the same
    speed and size. If I was to order ram other then HP brand but it was
    still PC2700 2.5cas 512MB would I then be able to use dual channel
    ability of my computer? I don't want to buy HP ram because it is 50$
    more then all the other name brand ram company's. I'm considering
    Kingsinton, or a Mircon brand."

    Their response:

    "Dear Christopher,

    Thank you for contacting HP Total Care.

    I see that you need memory upgrade information for your Compaq Presario
    R3000T (DP218AV) CTO notebook PC.

    Christopher, PC2100 (DDR266) memory, PC2700 (DDR333) memory, and PC3200
    (DDR400) memory are all types of Double Data Rate (DDR) SDRAM. The
    varying numbers refer to the different speeds of memory your computer
    was designed for.

    Let's take a look at PC2100 (DDR266) to break it down simply.

    PC2100 refers to the bandwidth of the memory. A PC2100 module has the
    bandwidth of 2.1GB/sec therefore it is referred to as PC2100.

    DDR266 refers to the effective front-side bus speed of your system.
    While your DDR system or motherboard may operate a 133MHz front-side
    bus, its effective front-side bus speed is 266MHz because DDR
    effectively doubles the amount of data transferred per cycle that a
    non-DDR system would.

    The same holds true for PC2700 (DDR333) which has a bandwidth of
    2.7GB/sec and is designed for use in systems and motherboards which
    require a 166MHz front-side bus, with an effective front-side bus speed
    of 333MHz.

    PC3200 DDR (DDR400) has a bandwidth of 3.2GB/sec and is designed for use
    in systems and motherboards which require a 200MHz front-side bus with
    an effective front-side bus speed of 400MHz.

    Though DDR memory was designed to be backward compatible (meaning you
    can use PC2700 DDR in a computer designed to use PC2100 DDR or
    vice-versa), we always recommend that you use the memory that your
    Presario is designed for.

    I hope this information is clear and helpful. If you need any help,
    please get back to us. I will try my best to solve the problem."

    I just sent this back:

    "I'm sorry if I wasen't clear enough but I'm not really looking for an
    explaination of the memory speed. I'm trying to make sure my upgrading the
    memory will also activate the dual channel ability of the motherboard. If
    you are not familar with what "dual channel" means please reply to that
    effect. what it dose it doubles your memory speed. Now I know the ram is
    already DDR PC2700 and runs at 333MHz. If you have 2 sticks of ths same
    speed and size ram and a motherboard that supports dual channel memory then
    your suppose to be able to double the ram speed one more time putting this
    system up to 666MHz bus speed. I just want to make sure the BIOS will on
    its own turn on the dual channel settings sense from the end users side we
    have no BIOS controls we can adjust. I've looked up the motherboard from
    the ATI website and it dose support dual channel memory. The motherboard is
    a Radeon 9100 IGP (RS300)"


    Compaq R3000T (CTO)
    P4 Desktop 3.0GHz w/HT
    1 X 512MB RAM
    Radeon 9600 128MB
    60GB 5,400 RPM HD
    AquaMark3: 24,257, 3DMark03: 3,115
     
  2. z3phrn

    z3phrn Notebook Enthusiast

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    [ :D] Being the idiot that i am, does this actually hold true? Makes sense, but why do they always overcharge on dual channel memory?
     
  3. jxtx

    jxtx Notebook Consultant

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    Hey DaGreek,
    Just so you know, HP may not be a reliable guide for memory questions. HP's tech support told zx5000 users (search this forum) that our PC2700 equipped laptops must contain incorrectly marked chips and that we should purchase PC2100 memory when upgrading.

    And never trust any company that tries to sell a 1Gb chip today for $1,698.00 (price listed on partsurfer.hp.com today for 1Gb memory replacement for my zx5078cl).

    Jeremy T.
    __________
     
  4. DaGreek

    DaGreek Notebook Evangelist

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    All the big notebook company's will rip you off on the ram. The larger the ram the more overhead they charge.

    Compaq R3000T (CTO)
    P4 Desktop 3.0GHz w/HT
    1 X 512MB RAM
    Radeon 9600 128MB
    60GB 5,400 RPM HD
    AquaMark3: 24,257, 3DMark03: 3,115