More great service from HP

Well I received a message from the woman who handled my BBB complaint before. I had left her a message regarding my dv6345us crashing constantly. I also left multiple messages for my case manager as well as several emails.

Her response? No chance of me getting my old system back.

Deal with tech support.

SO great, I have to deal with the people who denied my other issues nearly 3/4 of a year before the system finally died and they could no longer deny the problems. On top of that, I can't understand a single word the Indian tech support says.

Looks like its time to file another BBB complaint and write to good ole Mark Hurd.

 

I agree, unless a little sugar will fix but does not sound like that. Document everything!

 

Whats the background on this?

 

The last time I had to deal with HP tech support on the phone (about BOTH of the optical drives in my second desktop HP Media Center computer showing failures when I ran the Disk Doctor 5 utility provided with this system -- purchased as a closeout last September), I, too, could BARELY understand his strongly Hindi-accented English and had to constantly ask him to repeat himself, to which I could HEAR HIM getting angry...

He had me go into the System Registry and do a little "tweaking" to make the drives APPEAR OK and then assured me that Disk Doctor was just reporting "erroneous errors," and I was stupid enough to take his word for it -- until, that is, a couple weeks later I needed to burn a CD of some Pics I'd taken and downloaded to the computer... THREE CONSECUTIVE ATTEMPTS using first a couple Teac discs, then a Maxell failed... system made it look like the DISCS were bad... Luckily for ME I had purchased an external Lightscribe drive when I caught a sale on them not too long after they became widespread... hooked that up and burned the disc the first try... Luckily, also, the system had come from Sam's Club, which has a VERY GENEROUS SIX MONTH RETURN POLICY for computers... Gave me enough time to wait until free Vista upgrades became available in November, and then I took it back and bought the Dell XPS 410 I'm using now...

Even at THAT POINT, however, I was STILL considering a CTO HP, until their system LOST my customer account record, at which point I just went with Dell, since the XPS 410 looked nice... Considering it's the ONLY desktop PC World named to its top 100 Products of the year, recently, I think I made the right choice, BUT I've had several software-related occasions to deal with Dell's tech support, and they're all pretty much clueless Indians, too (I always START with them online, but the few times one has had to call me, at least I COULD understand him, so I think HP REALLY needs to work on upping the DICTION SKILLS of its Bangalore tech support staff!).

Flipside, I'm currently awaiting shipment of a dv9500t, and REALLY HOPING I DON'T have reasons to call tech support any time in the near future even though I paid $349 for the extended warranty and accident protection... PC World ALSO gave the dv9000 it's highest rating of ANY PC (No. 14)... I don't know if that translates to a nod for the 9500, or not, since it wasn't out when they put that piece together, I don't think, but anything starting with a 9 is part of the 9000 series according to Orev.

At any rate, SauronMOS, I wish you good luck with your situation. In the future, I wouldn't let tech support dick me around that long, denying your problem IS a problem... I'd "work with them" for a week or so before I went into "case escalation" and/or started sending letters to Mark Hurd and/or whoever ELSE might expedite matters.

Take care,
Jeff