Ok.. Im posting this as ... well a forwarning:
My Laptop Hard Luck Story:
I bought my computer last year towards the end of May 2004.... everything seemed to be going well when all of a sudden, the adapter on the computer wouldn't be recognized (as far as... it wouldnt power). So I take it down to future shop, where I bought it (This started in the end of November of 2004)
So Day #1 of the breakdown to death story:
I bring the computer into future shop, they look at it, have no idea what is wrong and decide to send it to HP to get fixed-- ok.. Im cool with that, fix the thing!
Day # 22: I finally get back my computer from HP, I thought that they had killed it or something it had taken that long to get back to me
Day #29 My computer has once again broken down-- this is starting to disappoint me- its the same problem as before. Im thinking to myself, why wasnt it fixed last time? So, I call up HP
Day #29 Hour #1: HP Canada: "Im sorry youre computer is an american model" me:"but I bought it in Canada cause thats where I live" HP Canada:"well, youre going to have to call HP US because its an American model" me "fine, whats the number"
Hour #2: HP US: "we're sorry we are temorarily unavailable we apologize about that"... me:getting frustrated
Hour #3: I write Tech support who tells me that I should call the HP Canada help support, and when I tell them that they think its an American Computer the email people assure me that it is Canadian
Hour #4:HP Canada still doesnt think my computer is Canadian, they wont talk to me, in fact they yelled at me, and than proceeded to hang up as if I was being a total waste of their time
Day #30: I bring the computer back to Future Shop, they send it off again!
Day #57: I finally get my computer back with the reassurance that it now works properly
Day #59: Nope, it most definitly does not work properly, it has the same problem once again, I just dont get it
Day #60: I take the computer back to Future Shop were I am told that if it does "the exact same problem again" that I will get a new computer- they send it off to HP
Day #90: Ok... so Ive been dealing with this for 90 days--- a long time I know, oh and to mention-- the appearance of my laptop is getting progressively worst throughout this entire thing- due to the fact that they keep scratching it... I finally get the computer back- it appears to be working- wow!
Day #115: Alright- so this time it isnt the cord but now the keyboard doesnt work right, the CD burner doesnt work at all, and the computer wont download MSN, Windows Updates or HP Updates-- which is kinda a problem... no fear HP is here!
Right--- I spent 9 hours emailing them, and talking to them on the phone... trying to get my computer to work right. At one point they told me to do something that would have caused my computer to die right there-- and of course they arent liable. I followed the sane instructions. Finally they told me the only thing I could do to absolutely fix it was restart-- everything. So-- I do.... yeah call me crazy but I wanted this to work, it gets into windows, Im all excited. It still doesnt work, to this day, to this hour, it still doesnt work-- HP wont fix it, Future Shop wont touch it-- and Im one University student who is kinda ticked off cause she needs it for school
I stopped counting after day 115, that was some while ago now... there are days like today, that I am close to throwing it against a wall... a computer shouldnt do what this one does, but I need it at least till the end of this week if not april but definitly till the end of this week-- maybe than I'll picket HP or something
My HP ZV5000
Discussion in 'HP' started by frog786, Mar 29, 2005.