My HP saftey Nightmare

Hey all i have been having a issue with the HP saftey team. My son has a HP DV7 AMD version he got from walwart with a gift card from mother. HE has had it for about a year. Had a issue here and there with it nothing really big.

Then in January my sons laptop would not charge. They took care of that issue no problem. In March the pc got so hot it burned my hand when touching it. So I called HP thinking that they would send a box and I would send it they would fix and send it back as they did before.

Instead this time from what i understand do to me getting burned this was now a saftey issue and they had to escolate it to the safety team. I thought ok this is good that they are looking out for their customers and want to know what is going on. After about a week of waiting the case manager that got my case sent me a email asking that I send in the notebook for review.

they did not send me a box just fedex me some labeles to send it back with. I was ok with this as I had the box that I got the computer back in from January still. After two weeks passed and no response to the issue I called the case manager and it took 4 days for him to get back to me. Withc he told me that the computer cooling system was bad. that they fixed it and would be send the computer back to me.

I got the computer the next day, which made me quite happy. Until I turned the PC on. When I turned it on you hear a loud clicking noise that sound like some thing is hittign the fins of the fan or the bearings of the fan are going out.

I called him back about this issue almost 2 weeks ago, after one week he called me back and said he would get back with me the same day. I have yet to hear from him since. I have sent daily emails to him and called daily as well to no avail.

I do not know what to do my son basicly has had a working notebook for a month out of the first 4 in this year that is hardly acceptable to me.

Any thoughts?

 

Just sorry to hear that this happened to you. My experience with HP has been amazing, I would recommend speaking to customer service again, because at the end of the day all that needs to happen is the the person on their end has to click a few buttons and (sure your time is wasted) get some repairs done for you. Mention the fact that it is relatively new, that you got burned and that it was a terrible repair job. Send them the credentials of the person who had not contacted you. Good luck.

 

I had a bad relation with the customer service on the phone, the Tech support did not understand what i was talking about, nor did he speak proper English. After waiting for 15 minutes for Tech support, 20-40 minutes trying to communicate with him he finally understood my problem, but could not solve my issue. He just told me to bring it to a hp repair center and gave me the address. Wasted 1 hr and 30 mins..

On the other hand, the tech support online was unexpectedly quick and to point of my situation, Tho he did not solve my problem (due to the fact this forum did, he was getting close.. after 15 minutes. Thus my recommendation is to do it over the online chat support if possible.

P.S. Still the best support I've gotten was on this forum, that solved my problem in 5 minutes.

 

Thank for the advise guys. I did try to talk to HP support again they told me that I had to deal with the saftey department. THey would not touch it because there was a case associated with it. So again I just have to wait for the guy to get back to me about the issue.

I guess I just have to wait and be a unsatisfied customer.

Unless some one else has any I thoughts?