My Laptops Hard Drive Died.

Hey Guys,

My HP DV2500 laptops hard drive died last week, got on the phone to HP and they requested I send it to be repaired.

I'm very nervous though! For the past few months I've been guarding this thing with my life and it’s in prestige condition! No scratches, no bumps nothing.

I’m nervous that if I send it in it will get scratched when they replace the hard drive.

I had to send in my Desktop to HP last year and that came back scratched all over the casing. This is why I’m nervous. It’s no big deal on the Desktop - but the Laptop It will be.

Any advice on what I can do about the whole scratching situation?
If it did come back damaged, what my best way of sorting it out would be?

Cheers
Matt

 

Wrap it in foil and send it to HP, they will get the picture.

 

I've never used HP repair, so I have to ask....

Can you just send in the hard drive itself (without the notebook)?

 

I would also recommend doing this.

 

Why don't u send it in the box it came in?

 

Just take a good resolution picture of the notebook with a newspaper or anything displaying the day/month/year in the background before sending the notebook in for service. So, if the laptop comes back with scratches you can show them the pictures as proof that the scratches were caused by the service center and not present before.

 

Might as well send them copies of the pictures with the laptop so they understand

 

You should just remove the HD and send it to them

 

Haha, Im sure im not the only one worried about this when sending in their notebook.

They are replacing the hardrive so i need to send in the computer so they can verify the harddrive is in need off replacing.

If i take the photo and the notebook comes back damaged . would they replace the caseing or what?

 

Not necessarily. I don't know HP's specific policies, but most companies say that "normal wear and tear" can happen during repairs, and is not something to be worried about. I.E. they do not necessarily guarantee that they won't cause cosmetic damages.

 

I have to disagree, scratching during regular use by the user is normal wear and tear but if they appear due to abuse by the service center then the customer has every right to complain.

Having the pictures will atleast help you start off the process. otherwise they would just claim the damage was due to normal wear and tear.

 

Don't get me wrong, I agree completely with you. However in my experience most OEM's have a very liberal definition of "normal wear and tear", and it will take a lot of arguing and dedication (usually, in my experience) to get them to admit cosmetic damage done by the service center is not supposed to happen.

 

haha,my laptop hdd died last nite.was doing a driver update and it wouldnt let me.of course after i have deleted the original grpahics driver,so i wanted to restore to an earlier time,but i didnt make one yet lol.so after a couple of reinstalls and a complete chkdsk its now working okay.i did that bios check on the hdd and it said to replace hdd.

called hp my story and they are gonna have it collected and ither replace it or just get the hdd replaced. i did keep the plastic stink thing on the back tho,so it would get scratcht.

can a hdd really get this messed up that it needs replacing.GOD my xp hdd went threw loads of ****e,but it never needed to be replaced. frakn vista anyway lol. ekkk my notebook will be gone a while...

 

Vista is notorious at nibbling away your harddisk. That is why I switched off Windows defender, Superfetch, Indexing and Windows search. This will definitely increase the lifespan of hdd as these culprits eat away at your disk when you aren't doing a single thing