My brand new HP 6000's power jack is messed... thanks HP!

Thanks, HP. Apparently, after reading about it online, HP probably has the worst power jack durability in the biz.

I bought my HP dv6000t last November with a 1 year warranty. First my battery stopped working, so I had to have it plugged in all the time while I waited for a new battery. I didn't treat the power jack badly or anything, just at the end of November, it started having trouble charging. I had to press the power cord in the right angle to get it to charge. Eventually, it got even worse, to the point where I had to use a ton of pressure to charge it. And great for me, it was right after my warranty had expired! Amazing!

EVEN THEN, I heard that if HP fixed it for the $300 they charge or someone else, they tend to break again later on. So I'll tell you this, if I have to buy a laptop or am telling someone else to buy a laptop, I will NOT recommend HP.

So if your power jack stops working, don't be surprised; this is an HP quality product. HP should be recalling all of these laptops, but they aren't because their customer support has gone to ****.

If ANY of you has an easy solution, then I'm all ears. I don't want to donate $300 to HP when I already gave them $1500 for this shoddy product. I'm not sure I want to spend $150 at a local one either. Any real solutions?

 

After reading this horrible story. I just can't stop asking myself. ... Why DIDN'T you call HP about your problem BEFORE your warranty EXPIRED. You know what. Maybe it was just a faulty product out of the factory, nothings perfect. I guess you have to just pay somebody to fix it now.....unless you wake-up with the knowledge of knowing how to fix a computer. My girlfriend's laptop had that problem. It took a while before dumbsquad reps accepted to fix it. Got it fixed within a week and a half. I mean just pay and get it over with. It's only 300. Or sell it.

 

I'm sorry to here that, but getting a laptop with a 1 year warranty is asking for

You should always budget for more than a year warranty on a laptop. It would have been cheaper than a planar. You could ask HP if that unit has an independent DC-IN connector like some new system have today so you don't have to replace the whole board.

 

I agree the HP power socket in their laptops are not the best, you would be surprised how many are sold as faulty on ebay.

I'm an electrical engineer, and have made quite alot of money buying faulty laptops and repairing them, the replacement part is only £3, and you get quite a good profit.

I've got a HDX and a DV2500, i love the look of the pavilion series, and like optomos i always budget another £140 for the 3 year HP care pack so at least your covered incase of any problems.

 

It was actually fine out of the factory for a whole year... so I didn't know about it until my warranty expired. I guess I shouldn't have said, "brand new" but it was pretty new. I may have to resort to the $300, but I would do my best not to, as I'm a college student, ripe to the world of money. And screw HP, they're not getting any more of my money.

 

I agree with rodriguez. You yourself said that you bought it in November and that it began having difficulties charging at the end of November (I take it a year later). Since at the end of November your warranty would expire, you should have called HP immediately. The way I see it, you had the chance to take advantage of your warranty and you did not. Also keep in mind that you can pay some amount (I think around 99 dollars or something) and extend your warranty for 1 more year as long as you do not allow your existing warranty to expire.

In the end, and I am afraid to say it, you are to blame for your situation. If you had taken care of the problem as soon as it came up you would not be in this situation right now.

 

It's not just HP that has power jack issues; pretty much all manufacturers have the same issues with power jacks. My mom's ancient gateway's power jacks (there were 2: One on the laptop and one on the dock) failed after a few years. There was one other manufacturer (I *think* it was toshiba, not too sure, though), that was notorious for failure-prone power jacks.

Just keep in mind, though, that it affects ALL manufactures, not just HP. And it can usually be avoided by taking care around the power jack area: Don't put excess stress on the connector, and be careful when removing/inserting the plug.

 

Okay, what the hell, I clearly said twice that the problem started happening RIGHT after my warranty expired. My warranty expired in early November, an anniversary year from purchase, and the problem started happening in mid-November. So please don't patronize me.

And that's not even the issue. HP should have a product that does not BREAK a year after purchase for a majority of people. I was told on this forum and other places that HP offers a quality product. I now know that's not true, as I treated my HP like a baby and it still broke on me.

 

There is no doubt that they all have issues with this (except Sony, who has been reported as the best in the power jack area) but some have it more than others, and doing a simple google search reveals that the problem is more prevalent with HP. Google "power jack problem" and the amount returned about HP notebooks is alarming. There are massive threads dedicated to it like this:
http://www.howtofixcomputers.com/bb/ftopic73146-0.html

Another funny thing I found out. There is a cable that HP made which fixes this problem by offering another power source from the expansion port of most HP computers. This cable is called the HP xc1000 All-In-One cable. But guess what? HP discontinued this and stopped making products like this, making the cable's price skyrocket on eBay to prices of $150 from the original $30.

 

That's cheaper than a system board.

 

Yes, while it is cheaper, and probably the route I will take, that doesn't make it in any way convenient to everyone who has had this problem.

 

Take a look at your original post and see that you are not specifying when you bought the laptop. You said November. You said that the problem became worse and this was after your warranty expired. So what happened after the warranty expired? Did the problem just show up or did it become worse?

When you are writing in forums people cannot possibly know what you are thinking or what you want to say unless you specifically write it down. So do not get mad at people for offering their opinion.

And no it is not the majority of people that face problems right after their warranty. If that was the case nobody would buy HP products. HP does not have a master plan to cheat you out of your money. It just happened, deal with it.

 

1. I clearly said that the problem occurred after my warranty expired. I even specified that again before you wrote your post.
2. I do expect you, if you don't understand my post, to ask for specification about something you don't understand before jumping to conclusions and trying to lay the blame on me. Maybe you could assume that I understand the concept of a warranty?
3. I never said that HP has a master plan to cheat me out of my money.
4. Yes, it did "just happen," and I am "trying to "deal with it," by asking this forum if they have advice. I would prefer if you do not answer with such a patronizing attitude.