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    My laptop burned, fixed now it freezes

    Discussion in 'HP' started by nMIK-3, Jan 22, 2009.

  1. nMIK-3

    nMIK-3 Notebook Evangelist

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    Hey guys, as you read from the title, my laptop burned.
    I have a dv9700 that I got last summer, still in warranty, just like that the laptop's motherboard burned out last month, I send it to HP and they replaced the motherboard for me for free as it was under warranty. Now my laptop works but it freeze all the time.
    I reformat the hard drive and still getting the same freeze results. So it is definitely a hardware/technical issue.

    I spend almost $2000 for it and I do not want to send it in again for repair, stay another 15days without my laptop and risk to have the same issues again.

    It is possible to completely send the laptop back and get my money back as an HP credit in order to get another new HP laptop?
     
    nMIK-3, Jan 22, 2009
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  2. dougjr

    dougjr Notebook Consultant

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    I highly doubt you will be able to get your money back or replacement since you've only sent it in once. I believe HP has a 3 strike rule before they will replace it with something equal or higher specs.
     
    dougjr, Jan 22, 2009
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  3. nMIK-3

    nMIK-3 Notebook Evangelist

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    mmm so the replacement is possible? Because from the phone with technical support they told me is not possible to do an exchange. Should I speak with a manager or something?
     
    nMIK-3, Jan 22, 2009
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  4. dougjr

    dougjr Notebook Consultant

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    I doubt they will replace it because you have only sent it into be serviced one time. That is most likely why technical support old you its not possible to do an exchange. They would not be able to do it anyway I believe case managers would be able to put in for an exchange.
     
    dougjr, Jan 23, 2009
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