NEW DMZ1.. a dissapointment

I ordered a new dm1z from HP last week. I had a 25 dollar coupon and ordered the one with the k125 single core. After I ordered I realized I wanted the dual core k350 processor but HP would not modify the order.. ( I called 10 min after the order was placed. If I reordered they said I would lose my coupon. If I keep the order they said they would knock another 20 dollars off. So I keep the order.

Today I received the dm1z and the door covering the HD/memory was bowing and not seated.. screws on one side with the tabs sticking out on the other side and not seated at all!. I unscrewed the door and reseated the tabs but there was a huge gap.. Looked like they had reworked the darn thing and everything inside was not flush anymore.. I could see the internals from the side through the bowing door.. It was the worse visual defect I have ever seen leaving a manufacturer. I mean you could see the defect from across the room and the door was permanently warped. Obviously, who ever assembled this in China was in a hurry, knew the defect and shipped it any way. Further, no casual QC could have possibly been done on this. I still can't believe they shipped something out this bad.

Anyway, I was trying to seat the battery and it was not going in.. I did not even try since I knew I would not keep it. I boxed it right up and called HP. I did not even fire it up even once. I was not a happy camper. After calling 3 times and being disconnected (without a call back and they did have my number!) I finally got a supervisor and they will ship another system, including my initial discounts with the upgraded processor I wanted in the first place which I agreed I would pay for.

I need this for a trip and if it comes after Dec 2 it will be returned to HP.. They cannot say for sure when it will ship. My question is how long does HP take to ship out replacements? They also said free 2 day business air. I'm hoping 2 weeks will be enough time.

Anyway, not really feeling good about HP these days. And there is no excuse for that horrible defect they deemed shippable.

 

That's messed up. Hope you get it by the date.

 

I'd say less than a week from HP shipping it for it to get to your door. 2 day air can be a little misleading due to the time to build the machine, and even customs can delay your shipment

 

I think they also need to receive the defective notebook first which I shipped out last Thursday. They probably get it tomorrow and hopefully I will have it on time.. Will be going to Fiji for two weeks on the 2nd so its going to be a close one.

My HDX BD RW drive also crapped out on me last week right after warranty of course. HP parts wanted 329 dollars for a new drive plus shipping. Which of course, is completely insane. I talked to a case manager and got that price down to 250 dollars.. total.. which also included overnight shipping.. and I got the dang thing in less then 24 hours.. and it was a Mata drive which was much nicer.. so HP is making me happy again.