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    Need Help- Poor Performance for HP Envy 17 3D

    Discussion in 'HP' started by ScottyP431, Jul 10, 2013.

  1. ScottyP431

    ScottyP431 Notebook Enthusiast

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    Basically I want to play Star Wars: The Old Republic and the performance I'm getting is pretty crappy. I am playing next to my friend who has a ier HP computer and his game is flying.

    Specs

    i7 Q840 @1.87 ghz
    Ram- 8 gigs
    Video Card- Radeon 5850


    Problems I get- Absurdly long load screens, low frame rate on any settings (have tried all from very low to high), characters not rendering


    I spent a ton of time over the last two days trying to fix it. Things i have done-almost all based on threads I found here about the envy

    -updated video card drivers, uninstalled drivers and installed hp driver package updated catalyst control
    -restored to factory settings
    -run a clean windows boot
    -run memory tests (says working fine)
    -I downloaded AMD system monitor, at first it looked like the GPU was never turning on but since I installed the hp driver packet it now spikes randomly but stays at 0 most of the time. I thought the problem might be that the game is running using on board graphics but I haven't been able to fix that


    Any help/suggestions would be greatly appreciated. Thanks
     
    ScottyP431, Jul 10, 2013
    #1
  2. necrophyte

    necrophyte Notebook Evangelist

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    1. your notebook doesnt have any on-board gpu

    2. you seem to be unsing HP's drivers for the gpu - dont do that if gaming!
    get official AMD drivers from game.amd.com > downloads (or Global Provider of Innovative Graphics, Processors and Media Solutions | AMD > support & drivers....)
    most recent one is 13.4 i think, but there is also 13.6 beta available, which works fine (just make sure you get the mobility one)

    3. on this notebook you need to check the temps, as heat is the greatest performance enemy on the envy 1000 line.
    get hwmonitor and check the temperatures while gaming (let it run while gaming, then after some 10-30mins check max temps for CPU & GPU)
    anything above 100°C for the CPU and 103-104°C for the GPU causes throttling, which degrades performance heavily.

    if the temps are too high, you need to open the notebook and clean the motherboard around the GPU & CPU, as well as the heatsink (on the bottom) and also the fan and the vents/grills.
     
    necrophyte, Jul 15, 2013
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