Never HP again

Well searching on internet, you can find out that HP has worst computers in latest 5 years, talking about notebooks.

I'm one unhappy customer.

If this post helps somebody realize how bad they handle customers and doesn't buy HP, I would find my goal accomplished.

HP dv3-1075us

From very first moment occasional shut downs happened. It was weird and I brought notebook to official service.

MBO and battery replaced ! It was 03/03/2010

Now interesting part starts.

Warranty of notebook is till 10/25/2010 which means my warranty is today out for 1 month !

Even as whole notebook has warranty till 10/25/2010, warranty on parts that they installed as new (is 90 days), ...

If you buy MBO on your own, you have 1 year or 3 years warranty, but if you get new MBO in official service, you get 90 days ?

Well my notebook is useless now, it shuts down each 2 minutes no matter what I do, I can stay in installation of Windows 7 window it shuts down.

1 month after warranty and with lots of problems from start, I have useless notebook and wasted my money and time ...

Never HP again.

I have transcript of chat with HP personal, he just repeat, no warranty, no free repair, your warranty is out, I can't help you on this matter.

Well if they care about customer, they could see that I had problems from start, not repaired with new battery and MBO, and I would get new notebook ! But nope,...

I know not all HPs are same ..

But on side with this problem, if you install sound for this little thing from original page, your CPU will go 100% and I found on internet that on most HP notebooks its same, CPU 100% for no reason ..., overheating, and probably destroying my notebook. ..

Well as I said, never HP again.

 

So essentially your angry because HP won't help you because you have no warranty? You don't have any warranty left, the 90 days on the replaced parts ran out months ago (warranty does not get added onto, it goes in par with the other), and your regular warranty, well, ran out a month ago.

 

joel, yes you can put it easy that way. Great job man.

But notebook never worked fine, NEVER ! I took it to warranty, and even after warranty I had rear but not explainable shut downs !

Not to mention, that warranty repair was over and nobody notify me, it was like 10 days finished and nobody told me ..

Replaced parts warranty 90 days ! But it is sick that you get warranty for absolutely new parts 90 days, while if you buy it alone its 1 or 3 years !

So if this sounds good for you ? OK..

For Toshiba I got 1 year except battery. And warranty prolong for period of service which was 20-30 days ! I had no notebook for 30 days while it was on warranty ! I use notebook for work, so I had loss in work too. Nobody cares for it.
But 30 days without notebook ! And warranty stays same 10/25 ?! Also not NICE. It was not my fault that I got defective device, why to punish me !? Why they didn't add those 30 days to warranty ?

Well its completely time and money wasting ..

If you protect HP here, go ahead, I'll stay behind each word I said here.

Product defective from start, not replaced, just repaired (badly) and nobody takes responsibility for it ! It all goes from my pocket ! Notebook dies 1 month after warranty ? Overheating to 100% cause of bad sound card drivers and no new ones to download ?

BAD BAD BAD.

 

Ahh, right. That is not good for HP. They should have replaced the unit. In reply to your comment about the warranty running out and you not knowing, it isn't their job to notify their customers that the warranty is out, it's the customers job.

IMO, replaced parts should have lifetime warranty... If you want, you can take the matter higher up then customer service, you could ask for a manager, or someone like that.

 

" From very first moment occasional shut downs happened."


This was your cue to return and replace when you were in your first 21 days. You can blame HP but the fact is, Dell, gateway, Toshiba, etc.. all have what I call "bad ones". Especially on their consumer lines. What I tell people all the time is to buy online, and then thoroughly test the crap out of them in their first couple of weeks. If any problems occur in that time frame, sent it back for replacement or full refund. Never send it back for rework during that first 21 days when YOU still have power over them. Notebooks assemble much easier then they come apart. All sorts of bad things can happen when you have their rework techs start in.

I had a Toshiba once, that did what yours did, I was stupid and returned it for repair.. But luckily, it did the same thing again after repair and they finally decided to send me a new one. The thing of it is, I could have just asked for a replacement up front. But I can't remember what their replacement policy was back then.. It was about 10 years ago.

Then I bought a Dell 1420 that was cracked around the hinges/housing.. small defect but could have developed into something worse.. I did not hesitate and that time I was smarter and told them immediately that I wanted a "new replacement". The replacement had a horrible screen that looked like it had smeared Vaseline on it. I returned the second replacement along with the cracked hinged system back to dell at the same time for a full refund.. they could do nothing but pay me back.. its their policy.

Now on my HDX, I made the decision to not extend my warranty. Since it had run for almost a year without issue, I thought I got a good one. Guess what, a month out of warranty the RW BD drive craps out.. Parts wants 329 bucks for it. I got my case manager to come down to 250 dollars and free overnight shipping. I did not complain since I knew I was out of warranty. HP will let you extend that warranty right up to the last day when the original is still active. If HP had not gave me a better price I would have bought a Sony BD RW drive on amazon for 200 dollars and used the faceplate on my original.

The thing to remember, is to use that first 21 days to your advantage to send back the bad ones and try to get "a good one". About the only system I would keep would be a unit that had a bad optical drive and I would allow them to send a replacement Optical drive and I would do the swap. No way would I allow them to rework in that first month like I did with my first Toshiba.

The other thing to remember is to read these forums to weed out systems that have systemic problems.. Dell has their 11" alienware right now where most units have hinges that fail.. its a huge problem.. you want to read here, and stay away from those systems. And finally, use your judgement on whether to extend the warranty. I know I would have if I had a system like yours. I know this does not help now, but remember all this on your next purchase. And also remember that this experience can happen with dell, gateway, etc... They have their fair share of problem systems too.

But for your problem now, you need to tell the overseas support, that are for the most part completely worthless with HP, to have a North American case manager call you on your problem. They are the only ones that have the power to cut you some slack. In my case, I saved 80 dollars and got free overnight shipping on my BD RW optical drive. Overseas would have charged me the regular 329 bucks and I would have paid shipping too!!!

However, in your case, it really sounds like another bad MB and it probably won't be worth paying that much.. especially since the repair will only go out 90 days on the warranty. But talk to a case manager and see what they offer.

 

If you bought the notebook with a platinum Visa or Mastercard or an Amex credit card, you have an automatic 1 year warranty extension. Call the customer service number on the back of the card for an explanation of the service.

Many posters have used the service offered by the credit card with success. They will either pay for the repair or pay for a replacement.

Look into it.

 

Should have returned rather than repaired if problems arose that fast!

 

If you didn't want to lose the use of your notebook due to mail-in repairs, you could have paid extra for on-site service.

If a computer is "defective from start" it's always best to return it immediately. As a consumer, you have to protect yourself. You also get what you pay for in terms of warranty. You could have upgraded your warranty to on-site service, avoiding a 30 day loss of use. You also could have purchased a business quality notebook with a 3 year warranty instead of a consumer notebook with a 1 year warranty. Again, the choice was yours as were the consequences.

I think you're also confusing hardware and software issues with that last sentence.