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    New Envy 14 problem, no battery detected

    Discussion in 'HP' started by cosrocket, Feb 12, 2011.

  1. cosrocket

    cosrocket Notebook Evangelist

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    I received my Envy 14 yesterday, I plugged it in to charge it and noticed there is a red x in the battery indicator in the task bar. When I put my mouse on it it says "no battery detected, battery 1 and battery 2.

    Obviously there is a battery because I unplugged it from the AC and it is still on and operating. Unplugged the battery indicator is empty and there is a message that says unknown time left (or something like that).

    What is my next step? Any help is much appreciated. Thanks in advance.
     
    cosrocket, Feb 12, 2011
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  2. waleed786

    waleed786 Notebook Evangelist

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    Run the HP battery test and see what it says...and did you fully charge the battery when you first got it?
     
    waleed786, Feb 12, 2011
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  3. cosrocket

    cosrocket Notebook Evangelist

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    I ran the test and it said I should reinstall the battery. I did and now everything seems fine.

    Thank you.
     
    cosrocket, Feb 12, 2011
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