New HP DV6704NR Keeps Crashing...Anybody else having problems??

Ever since it was bought it just shuts down randomly. I have called HP Tech Support they sent me recovery disks since Recovery Manager wasnt on my computer. Anyway I tried the new discs and says recovery failed. I have called HP several more times and keep getting told to keep trying. I keep getting reps in India which I dont think understand me or the problems. Today they finally said they were sending me new discs but couldnt explain what is differnt with the new discs etc. Anybdoy have any recommendation on what to do? How to escalate this someody in the USA???

 

Turn off your WLAN card and see what happens. The newest drivers for some Intel WLAN cards in HP laptops fix a memory leak problem, but crash Vista randomly when booting up with the card turned on, or turning on the card once in Vista.

 

Call back. Ask for a Warm Transfer to a Case manager. Do not take "NO" for an answer. You may be on hold for a long time. I was on Hold for 40 minutes but got to talk to a case manager in the US. Things then seem to have gotton moving. I will know by this week if they will have a solution for my situation. I hope so.

Since your PC is new.
Check this out. Don't go past the 21 days.

http://www.shopping.hp.com/webapp/shopping/return_exchange.do

 

I have also been on the phone with another guy from India, for 3 hours and they couldn't solve the biggest problem I had (different from yours). I am in the process of re-installing Windows, and depending on what happens with that, I will probably do the System Restore after I back my files up. Now if the problem persists AFTER that, I am going to be ticked off.

 

well the new discs came and were the same as old ones and didnt work either. Well got a hold of a case manager and they are going to send me a new computer. Btw is was past the 21 days about 32 days.

The new one with have a intel instead of amd, larger hard drive, web cam, tv tuner and few more extra goodies. I will let everyone know how things work out..Thanks for the help.

 

IMHO there are a lot of problems with this specific HP model. I purchased one, and wrote this "glowing" review on BB. That was on the 10th day I owned it. By day 12, the machine basically "ate" itself. Either from hard drive failure and/or HP recovery system (which I have confirmed on 3 machines, with 7 attempts - does not work).

I replaced that first one with another. The second was DOA - was on the phone with top HP support personnel - had 3 high level engineers on the phone for 7 hours. From a "support" standpoint they were great. They offered me several options from new replacement overnight to full refund. I went for the full refund, back to BB again. We could only assume the second unit had a WLAN card not fully seated, crack in the motherboard, or bad internal wiring. F11 rebuild would run for several hours, and never finish.

After several days of fighting with 2 of these machines, I came to the concluston HP QA at the factory was not cuttin it.

For what it is worth I have three friends with the model above this one, with the TL-60 chip and 250HD, and they have not had any problems. (None of them have attempted to make Start Up disk either!)

Now have the Dell 1526 (TL-60 with 250HD) for about 10 days, and it has been perfect so far. It's recovery system does work perfectly - Yes I know! AND it comes with all software disks as well. This time I will wait 30 days before I write a review.

Good Luck, let us know how it turns out.

 

well ... I received my replacement today. Not happy. I'm awaiting a phone call from my HP case manager as I type this. He was at lunch almost an hour and a half ago and I was told he'd call as soon as he returned, lol.

What's been happening ... I had received 2 different build dates for my replacement which according to my case manager was supposed to be better than my first notebook. WRONG! I open my packing slip today ... it's the same notebook I originally purchased. I was told on the 22nd of February the replacement had been ordered. My packing slip states the replacement was ordered on the 10th of March (guess that explains why they missed my March 9th build date, huh?)

When I called the case manager number, I got another guy who told me that there were no notes in the system that said my case manager was doing anything different than my configurations. At this point, I think I'll request a refund and buy a Dell. I'm tired of being lied to, jerked around, redirected to India where I can't understand a word they say and the list goes on!!!

 

Can you clarify this? They sent you the same model as before, but it is working, or they sent you the actual same physical notebook as you returned to them?

 

Due to all the problems I was having they said they would upgrade the computer better processor, hard drive, web cam etc. But they sent me the exact same model that was bought from Best Buy which is a exclusive from them. If they were going to do that they could of authorized a return to Best Buy instead of me waiting a month. There is more too I will post later when I have more time.

 

okay, sorry about the confusion ... my bf and myself have both been posting on this, and I thought he had explained earlier in the thread. When I finally talked to a case manager the first time, he told me that because of everything I had went through he was upgrading me from a AMD Athlon 1.9 dual core processor to an Intel 2.0 dual core. He was also installing the tv tuner card, as well as a web cam, and upgrade my hard drive from 160GB to 250GB. So ... after being told the computer would be built on the 9th when I received my confirmation call the day after I originally spoke with my case manager ... I hadn't heard anything. So I call back, I hadn't received my return labels he had told me I would receive, etc... I'm then told by a different case manager that my case manager would have to call me back because there was a hold up on my notebook. I received no call from him. So finally, a few days later I call back and was told that my build date was now March 19, not the 9th as originally promised, still no one told me there was a problem with the configurations I had been promised (that I did not even ask for, he volunteered to give me the upgrades).

So today when I received my replacement, it wasw the exact same model I had originally purchased .... NO UPGRADES.

He never returned my call. I had to call back again. He was so scatter brained it wasn't even funny. Ended up telling me he could give me an extended warranty plus a free battery. Asked me if that was acceptable, I said no ... I want what you promised me. So he placed me on hold, after I was told he "got himself in a pickle and didn't know how to get out of it". He comes back to the phone and says no he wont exchange my notebook. Needless to say, at this point ... i am not happy. Before the conversation was over he said to me "You come do my job. I do this 10 to 12 hours a day and hear this all day long. So what, I screwed up. I screwed up with you twice and I am sorry you are getting the short end of the stick". I told him to refund my money and I'd buy a Dell. So he says "tell me it was dead on arrival, when you took it out of the box it wouldn't power up". I said "I can't tell you that, I've only removed the packing list". He says "no, tell me it was dead on arrival". So I say "oh you want me to lie so you can authorize my refund" and he replies "oh so it was dead on arrival, fax me a copy of your receipt and I will authorize a 100% buyback on the machine and you can be done with HP". He told me he don't have a manager, well he does but they just do clerical stuff. There is absolutely no one I can talk to above him and if I want to call corporate, I can ... but they will just route the call back to him. So ... I hang up and call corporate where I was transferred to Executive Customer Relations. The girl was appalled at what he had said to me and assured me that she WAS sending it to his manager to handle and that she was sending it to her manager as well. That was late today so, I will be waiting for that call back tomorrow to see what they are willing to do to make things right.