New dv9700t came in today.......

Only problem was that the dv9000 came out of the package instead. After trying to turn it on I immediately got the blue screen of death. I'm going to call customer service of course and was just wondering what I should try to haggle my way into getting for free

 

You won't be able to get it for free, and I doubt you will get a discount on it either.

Anyways, when did the blue screen of death happen? Describe more about the situation.

 

Thanks for the quick response. The bsod happened the first time I turned it on! I quite literally just got it about a half hour ago, and immediately opened it, and noticed the wrong model label on the top of the right hand side of the monitor. I decided to turn it on regardless, and that was the first thing that happened. The computer reset itself where it has been trying valiantly, ahahha, to try to start up for the past half hour.

 

No it's not. All 9xxx series notebooks (whether they are 9500, 9600 or 9700) say dv9000 on the label. That's how HP does it. They don't make a label for every single different type of computer. Think how many combinations there are (9545us, 9544us, 9677us, 9722us etc).

And just cuz u got a BSOD doesn't mean it's broken and you'll get a new one. If it wasn't working at all, then yes. But a BSOD is nothing, and not really HPs fault. It's a Windows software problem, not that the machine is defective. If you do try and send it back or whatever, they'll just reinstall the OS and send it back to you.

 

First of all, that is not the wrong label on the monitor. It says dv9000 because that is the base model of your laptop. It says that for every single DV9xxx model laptop, the same that it will say dv2000 for a dv2700. So you didn't get the wrong laptop.

Did you even log into Windows before the Bsod? Or did it Blue Screen before it gave you the opportunity to log in?

 

A BSOD right out of the box most likely points to a problem in the hardware, that's my take. They use the same software image on 1000s of computers and most of them work just fine, so the only difference is a possible hardware issue, like bad RAM, hard disk, or something else might have come loose in shipping.

It's a pain, but return it and get a new one. Don't send it in for warranty. You have 21 days to return it, no questions asked, then you have to buy another one. So call them up, get a return number, and then buy another one through them. You might get like $50 off or something, that's typical of what they have done in the past.

 

when i got mine i had to install the os , does it come pr-installed on the 9000 ?

 

Which one did you get that needed to be installed? It's safe to say that all major OEMs preinstall an OS on their systems. Small dealers who sell whitebox systems would be the only ones who might not.

 

Ahhh, my bad. I'm sort of new to hp so I had absolutely no idea that was the case. . I'm still unable to log into windows. I get the blue screen before i get an opportunity to log on

pre installed with vista

 

I would say to call HP and either return the laptop, get your money back, and reorder.......or you can call hp and tell them they need to fix your current laptop.

 

did the laptop come with a recovery dvd(cd)? if so i would reload the os with it. this will help to determine if it is a software or hardware issue. it's totally possible you have a corrupted image on your laptop. if it's a software issue you just saved yourself time by not taking the laptop back to the store.

 

Good point. You may not have received the recovery disks, but if you hold down F11 while booting, you should be able to boot into the recovery partition and recover from there.

 

If you do end up returning it, the returns department will probably send you to tech support first. It's a total PITA step you shouldn't have to go through considering you could just call and say you don't like it and you could get off the phone faster than the hour each time I've spent being shuffled back and forth. But anyway, I've had to return 2 in the past month because the first one had a bad DVD drive and the second one had a dying LCD.

What the returns dept. did with both of the laptops I had to return was send me to tech support (even though I said I just wanted a new one the first time and just got my money back on the second one without re-ordering) and then tech support takes down the problem you're having and gives you a case #.

Get transferred back to returns, give them your case # and then they'll process the return. You can order another one right on the phone with returns or just go to the Web site. In my case, anyway, they charged my credit card for the new one and refunded my purchase price on the 'old' one. What happened in both of my cases was that two days after FedEx picked up the laptop (but before it arrived to HP), I had been credited back for the purchase.

I would definitely skip sending it in for repairs. You are well within your 21 days and you shouldn't have to get a repair on a brand new notebook. They tried to get me to send in the second one to have the LCD replaced but they said it would take 10 days...just enough time for my 21 days to expire if I had a problem. No thanks.

 

i did not receive the recovery disks. I'm in a position where I can't really call tonight, so it'll have to wait for tomorrow. I'm hoping it's just a software problem because I really don't want to have to send it back.

 

Alright well, I'm quite embarrassed. I took orev's advice and fixed the problem. I'm not incredibly computer savy and i haven't had my own lappy in a few years so I panicked at the first sign of a problem.

 

So you were able to recover from the partition using F11? That's great! Now burn those recovery discs!

Another thing I would do is try to test your hardware before your return period runs out, to be comfortable you won't run into the problem again a few weeks/months down the line. Definitely test your RAM (see my memtest guide), and you could also use "SiSoft Sandra" to run some burn-in tests. It will stress the CPU, etc... You can skip the hard disk test on that though.

 

Actually! i was able to recover it by only momentarily. It crapped out on me while playing a cd. I did manage to burn a recovery disk though. I immediately encountered the same problem. I tried a system recovery but the computer wasn't able to fix the problem and said there was a problem with the hard disks. Blue screen galore whenever i tried restarting the operating system again after that point. So i called hp, and they're going to send me a new one, i just had the processor upgraded from:

the Intel(R) Core(TM) 2 Duo Processor T7500 (2.20 GHz, 4 MB L2 Cache, 800MHz FSB)

to the:

Intel(R) Core(TM) 2 Duo Processor T9300 (2.50 GHz, 6 MB L2 Cache, 800MHz FSB)



The customer representative said he would expedite the order for me, so hopefullyyyyy I get this soon. I've been waiting a month already. Hopefully this one comes in fine. Only took 40 minutes on the phone total, ahahha, but they were nice and helpful.

Thank you very much orev. I'll def. run those tests the instant i get the new one