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    New envy beats just froze.

    Discussion in 'HP' started by gopens, Aug 16, 2011.

  1. gopens

    gopens Newbie

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    So I just received my brand new Envy beats 14 2 hours ago. While watching a youtube video, my computer froze. WHAT??? only 2 hours old and it froze already. Has anybody had this issue. I know that computers will freeze. But 2 hours in has me honestly concerned. Is there any drivers I need to download/update or ??? Please help.
     
    gopens, Aug 16, 2011
    #1
  2. ironman

    ironman Notebook Evangelist

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    ironman, Aug 16, 2011
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  3. yknyong1

    yknyong1 Radiance with Radeon

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    Entire screen froze, cannot move mouse cursor? Was there any sound emitting then? Which model of ENVY do you have?
     
    yknyong1, Aug 17, 2011
    #3
  4. gopens

    gopens Newbie

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    Yes. Everything froze. The cursor, screen, and all. I had to hold the power button for 5 seconds to do a power down.
     
    gopens, Aug 17, 2011
    #4
  5. gopens

    gopens Newbie

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    gopens, Aug 17, 2011
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  6. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    Please post the exact model of Envy you have. Also, do not create multiple posts in response to multiple people. Use the multi-quote button located to the right of the standard quote one. Select the posts you want with multi-quote, then use the standard quote button to create a single post.
     
    saturnotaku, Aug 17, 2011
    #6
  7. gopens

    gopens Newbie

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    sorry for any troubles
     
    gopens, Aug 17, 2011
    #7
  8. bamaster

    bamaster Notebook Consultant

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    Is this the same type of freezing that the Envy 17 folks are having due to the buggy Wifi 6200 card? What card do you have?
     
    bamaster, Aug 17, 2011
    #8
  9. gopens

    gopens Newbie

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    I am not sure. The envy I have is the basic model. I don't know how to find out what exact model I have. It IS NOT the quick ship model. But the card is Intel 802.11a/b/g/n WLAN and Bluetooth(R)
     
    gopens, Aug 17, 2011
    #9
  10. bamaster

    bamaster Notebook Consultant

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    Well, I'll let the others chime in here or you can read up on it yourself. But there was a problem with using wifi with the 6200 card. The driver was v14, or something like that. People's machines were freezing up. They rolled back to v13 and most say that works. Give that a shot. You probably have the 6200 card.
     
    bamaster, Aug 17, 2011
    #10
  11. WCASD

    WCASD Notebook Consultant

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    WCASD, Aug 30, 2011
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