The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Notebook Shutting Down

    Discussion in 'HP' started by comwiz, Aug 10, 2008.

  1. comwiz

    comwiz Newbie

    Reputations:
    0
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    Hi,
    I just bought an HP dv6810us 2 days ago and I am having some problems. Just this morning my notebook was on for about 20 minutes and it shutdown instantly. It wouldnt turn on for about a half hour. When I turned it on again, the same thing happened. I was on for about 20 minutes then it turned off.

    Does anybody know how to correct this issue?
     
    comwiz, Aug 10, 2008
    #1
  2. Infamous22

    Infamous22 Notebook Deity

    Reputations:
    189
    Messages:
    1,093
    Likes Received:
    0
    Trophy Points:
    55
    I'm not entirely sure, but you could disconnect the power plug and the battery. Then hold down the power button on the notebook for 30 seconds. Reconnect everything and maybe with God overlooking it will be corrected?

    Do try that though. Usually with power problems that helps.
     
    Infamous22, Aug 10, 2008
    #2
  3. comwiz

    comwiz Newbie

    Reputations:
    0
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    its still shutting down. Is it possible that it is overheating? I havent heard the fan come on, and I dont know if it just running at a low RPM.
     
    comwiz, Aug 10, 2008
    #3
  4. comwiz

    comwiz Newbie

    Reputations:
    0
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    anybody have any solution?
     
    comwiz, Aug 10, 2008
    #4
  5. Infamous22

    Infamous22 Notebook Deity

    Reputations:
    189
    Messages:
    1,093
    Likes Received:
    0
    Trophy Points:
    55
    Have you updated the BIOS? Check for any other updates?
     
    Infamous22, Aug 10, 2008
    #5
  6. comwiz

    comwiz Newbie

    Reputations:
    0
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    no I havent updated it. Should I update the BIOS. I dont think my computer will stay on long enough to allow me to.
     
    comwiz, Aug 10, 2008
    #6
  7. Harper2.0

    Harper2.0 Back from the dead?

    Reputations:
    2,078
    Messages:
    3,108
    Likes Received:
    0
    Trophy Points:
    105
    since you bought it only 2 days ago, you should get it exchanged. It sounds like the heatsink/fan is not doing its job.
     
    Harper2.0, Aug 10, 2008
    #7
  8. Infamous22

    Infamous22 Notebook Deity

    Reputations:
    189
    Messages:
    1,093
    Likes Received:
    0
    Trophy Points:
    55
    When the computer shuts off, does it freeze before hand? It could be a number of things including heating problems, hard drive problems, memory problems and/ or motherboard problems.
     
    Infamous22, Aug 10, 2008
    #8
  9. kelrizzo

    kelrizzo Newbie

    Reputations:
    0
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    I agree, heat issue.

    Call your tech support, deal with the 30 useless minutes you'll have with the tier 1 guys, get bumped up to tier 2, and get an RMA.

    Painful but necessary :(
     
    kelrizzo, Aug 10, 2008
    #9
  10. comwiz

    comwiz Newbie

    Reputations:
    0
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    Well I got off the phone with HP support. They told me to update the bios, so I will try that after the notebook cools off a little bit. If not, its back to Circuit City for an exchange.

    Just want to know, has anybody else had any issue with HP's overheating?
     
    comwiz, Aug 10, 2008
    #10
  11. Harper2.0

    Harper2.0 Back from the dead?

    Reputations:
    2,078
    Messages:
    3,108
    Likes Received:
    0
    Trophy Points:
    105
    I did, but that was with my 3 year old HP.
     
    Harper2.0, Aug 10, 2008
    #11
  12. Infamous22

    Infamous22 Notebook Deity

    Reputations:
    189
    Messages:
    1,093
    Likes Received:
    0
    Trophy Points:
    55
    Problems are inevitable. They can occur from a variety of reasons and with everything around us.

    I'm sure Circuit City will be glad to assist you. If not, then there are ways to get help from HP. They're very friendly about it and even offer replacements to people with continuous problems.
     
    Infamous22, Aug 10, 2008
    #12
  13. comwiz

    comwiz Newbie

    Reputations:
    0
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    Thank you everybody for the input with the problem. I tried reflashing the BIOS with the newest version, but I still have the issue. Tomorrow I am going to take it back to CC and get it exchanged.
     
    comwiz, Aug 10, 2008
    #13
  14. Infamous22

    Infamous22 Notebook Deity

    Reputations:
    189
    Messages:
    1,093
    Likes Received:
    0
    Trophy Points:
    55
    I'm sorry it didn't end in your favor. :(
     
    Infamous22, Aug 10, 2008
    #14
  15. deeastman

    deeastman Notebook Deity

    Reputations:
    977
    Messages:
    1,095
    Likes Received:
    0
    Trophy Points:
    55
    If you just bought it two days ago at Circuit City, I wouldn't even try to do any troubleshooting. Do yourself a favor and take it back for a replacement. I wouldn't even stress about trying to fix it.
     
    deeastman, Aug 10, 2008
    #15
  16. dkwhite

    dkwhite Notebook Deity

    Reputations:
    72
    Messages:
    757
    Likes Received:
    0
    Trophy Points:
    30
    dkwhite, Aug 10, 2008
    #16
  17. Infamous22

    Infamous22 Notebook Deity

    Reputations:
    189
    Messages:
    1,093
    Likes Received:
    0
    Trophy Points:
    55
    Just let him exchange it. He was sold a lemon. Don't make him think he bought a notebook that required maintenance 24/7.
     
    Infamous22, Aug 10, 2008
    #17