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    *Notice* Elitebook Owners

    Discussion in 'HP' started by bogusnj, Feb 1, 2009.

  1. bogusnj

    bogusnj Notebook Consultant

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    Just found this customer advisory from HP. I have not experienced the problem mentioned, but figured it would be good for all elitebook owners to read. Also, id be interested in knowing if anyone has run into this problem so far on their elitebook(s).

    SUPPORT COMMUNICATION - CUSTOMER ADVISORY

    Document ID: c01658899

    HP Notebook PCs - Notebook PC with 4GB RAM May Continuously Reboot Displaying Black Screen If Notebook PC is Improperly Shut Down
    NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

    Release Date: 2009-01-23
    Last Updated: 2009-01-23

    DESCRIPTION:
    The notebook PC may continuously boot to a black screen with the notebook PC fan running at high speed.

    This issue occurs if the notebook PC is using Intel Trusted Execution Technology (TXT) and is improperly shut down and has 4GB RAM installed.

    SCOPE:
    The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.

    RESOLUTION:
    To resolve this issue, please perform the following:

    1. Power off the notebook PC.
    2. Remove the Memory Module from DIMM slot 1.
    3. After removing the memory module from DIMM slot 1, reboot the notebook PC. After the notebook PC has recovered, please power off the notebook PC and re-install the memory module in DIMM slot 1.

    The notebook PC will boot as expected.

    Hardware Platforms Affected: HP EliteBook 6930p Notebook PC, HP EliteBook 2530p Notebook PC, HP EliteBook 8530p Notebook PC, HP EliteBook 8730w Mobile Workstation, HP EliteBook 2730p Notebook PC, HP EliteBook 8530w Mobile Workstation
     
    bogusnj, Feb 1, 2009
    #1