*OLD: HP dv8t QUAD Edition Owners Lounge*

I see you have the i7-820 processor and I have the 720.. that explains the difference in that number... curious as to what drivers you are using for your video?
I"m currently using Video NVIDIA GeForce GT 230M v197.16 64 bit 29 Mar 2010.

You think your processor could also help bump up the video numbers too?

I"m getting about 5650 with 3D Mark06 and nothing tweaked.

 

Does anyone from HP ever look in on this forum? Their CS is appaling and they lie!

 

Most of them aren't smart enough to lie, they are just clueless!

 

Of course my machine is faster - despite it's being slowed down by all the HP bloatware..

Seriously, it's not about which machine is faster, it's about whether you got enough improvement to justify all the time you spent doing a clean install and chasing down all the drivers - compared to just spending half an hour removing the excess HP teaseware, etc, as I did ....

BTW, I'm surprised that you think that my 1.73GHz CPU vs your 1.63GHz CPU would account for all the performance differences AND overcome all that bloatware!

I have the original 187.66 nVidia drivers that HP offered to fix the video crash/reboot cycling. I had downloaded the 197.16 drivers but hadn't bothered to install them because my nVidia card had been behaving just fine with the 187.66 drivers. Have you time to install the older ones and compare their performance?

Cheers!

 

My guess is that the answer is NO!

If anything, they might look at the similar "Dv8" forum which attracts far larger numbers of readers and posters.

 

Took 12 days from breakdown to call me, 4 days from the exculation. Then understood my frustration, wouldn't offer me a pre booked fast turnaround repair kept repeating 7-14 working days, upto three real weeks. Refused to swap it. Stated I was already talking to the top person in Customer complaints, requested an email confirming that this is all they would do and that she was top person in complaints. Came off of the phone 5 mins later another South African Woman phoned saying she was from calling from Nick Wilson's office (UK CEO) no less, and just repeated everything the "head" of customer complaints had said.

Quite bizare to be honest. I am going to have to take it to a local chop shop for repair I cannot afford to be without my main work machine for 2-3 weeks potentially. It would take me a good week to get my desktop up to speed and remove all my business data from the laptop. Wished I never had the brainstorm of going mobile, and wish I never bought an HP DV8. Surprised that they are happy with their flagship laptop going wrong within 4 weeks. If it was software or accident no problem but it is clearly a backlight failure

I have 5 HP laptops all mid range without any aggro, this has put me off when they are due to be replaced.

 

Quote:

Originally Posted by X500-11t Does anyone from HP ever look in on this forum? Their CS is appaling and they lie!

I have to agree, but it's not true across the board. The three places where I have found the highest levels of knowledge and willingness/authority to act: Case Managers, tho' as many as 1 of 2 are bad, and you need to politely but firmly ask to speak to their boss, and anyone in the "Resolutions Department." You have to ask for them by calling main HP.com number and asking for the Resolutions Dept. They will probably want to help you themselves, tell them you've tried and they really can't, again courteous but firm, and you will get there. If they refuse without hearing your story, either try giving them the short version and seeing if they will x-fer you and if they won't, hang up and redial and ask someone else - or you can skip the preceding step and if they won't immediately connect you to the RD, hang up and try with next "foreign agent" lol!

Finally, I have had better luck at times using email. Their are various email addresses to be found on hp.com, sorry but I don't seem to have them on my 3 pgs of notes on contacts w/HP! Also, you can email the Online Crash Analysis Team at [email protected]. They are, as the title suggests, chartered with dealing with BSOD's and other kinds of crashes, but they will field most any question, and are responsive with suggestions, even "unpublished" direct phone numbers for tech support people who can really help you.

Oh, and, you can call HP Corporate, I've had about 75% success when I call them and complain (calmly, professionally) about the product/service problems I've been having and they will intervene, again, about 75% of the time. You may also do best getting an email address and putting your story in writing. Easier to get your points accross that way and you have the complaint "documented," which means they are more strongly motivated to respond. That number is:650-857-1501.

I don't mean to sound like a Polly Purebread, but self-interest has taught me it really is counter productive to bash them - on the phone or in our forums. Makes them not want to look at our forums or help on phone. No, we should not have to walk on eggshells to get service for our multi thousand dollar purchases. It's just basic human interactions, and the call center people are told to stay on script, can get fired or docked if caught not doing so, and their cultures are different. Also, though they are the lucky ones in their cultures because they have jobs, they aren't paid . I find wherever you go, employees who are low paid and not treated very well by their employers sometimes take it out on (particularly rude) customers, particularly if, as I know many do, the diatribes many American customers go on include cultural slurs about the "Phillipinos" or "Indians." I tell you only because it works (nah, also because it's the right thing to do), Be courteous and patient with these people, ask them to repeat slowly if you can't understand them, repeat yourself slowly and enunciate if they don't seem to understand you. Tell them you appreciate their help, that you imagine they must have to deal with a lot of angry customers because the only ones who call them have broken computers and that makes them angry, frustrated people. I've said this and, in describing my problem, made it clear how frustrating it was but made a comment about not taking it out on the call center agents and they are so grateful and they suddenly put on their "A game" (if they have one) and bring in higher authorities if needed. I will admit, the Tech support team is not as good in this way as the Customer Support and their SWAT team, the Resolutions Dept (primarily between delivery and date by which you can return, but they are also the ones to approve past-deadline returns for refunds or at least new replacements, also they have authority to throw some money your way to ease the pain, sometimes up to $200, always $100.

I have no vested interest in promoting a "love fest" with HP support staff other than helping you get your problem fixed and, a little bit, helping reduce overall our "ugly, demanding
American) reputation so they don't turn defensive as soon as they hear our accents! We shouldn't be mad at them, we should be mad at HP for selling very appealing but often not consumer-ready products. That means more emails to corporate, insist on escalating mgt and complaining about, oh, say, the fact that 100% of the dv8 keyboards shipped between last November and today have key markings that rub off in 30-60 days and no one will acknowledge there is a generic problem, much less impose a fix! (This one is my pet lobbying project at the moment.)

Last point: If you read the Dell Studio XPS 16 threads, you'll find in February and March a guy with the handle "Dell Bill" who came on frequently. That was a Dell employee who someone from the NBR forum found and cultivated a rapport with and got to come on the threads and take complaints back to management and report back to owners. It worked! It got them a new BIOS and new power supply to cure a universal power throttling problem their machines had. Any one of us with the time, diplomatic skills and patience could try to get an HP person to come onto this thread. MODS: any ideas, any guidelines about this?

Good luck, all

 

Its good to hear that removing bloatware works so well... If I had it to do over again, I think thats what I would do... While my system runs great "except I can't get the screen to pop up the slider guage on the monitor when using my capacitance volume slider" i have spend hours of digging and tech suppport to no avail... "they finally gave me a case manager who refunded the "paid" support I did since I was dealing with a new copy of win 7"
They did warn me for future reference that tech support is "not" equipped to support a virgin win 7 system and can only do systems with the OEM HP win 7 disk installed.
We joked that thats because they really don't know how to troubleshoot windows, but rather lean heavily on the failsafe of being able to rip out the whole OS and put the original back in when they can't solve a simple issue of drivers etc.
All they know how to do is check for the latest drivers off the hp site.... forget figuring out that older drivers from another configuration may be the answer.

HP has gotten so revolved around their own version of windows that they can't support the original version of windows.

Seems it would be better to start at scratch and go back and just provide the drivers needed... but that would mean they would lose revenue from their bloatware vendors!

Phil, I do notice that things uninstall much cleaner with win 7 than XP ever did.

I can run ccleaner or glary utilities on the registry and clean it.. then uninstall something and run them again and there is usually no traces left.
Maybe thats why removing bloatware is so successful now.

As mentioned earlier, both of my prior computer hp pavillions (windows XP and earlier) ran hot and slow until I did a virgin install and after that all was well!

 

I would like to add I never got annoyed, I never asked who the CEO was nor if I could talk to him, I felt it was very strange to get the second call, and it felt that the lady whi I was speaking to at first got her friend next door in the callcentre to call me and pretend to be from the CEO's office. I did ask her when Nick had relocated to SA and if it was it part of an economy drive, she didn't understand, or at least claimed not too. She gave me her full name, which up unitl that point no one would, the first one claimed her Christian name was unique and the only one within the whole of HP, again really bizarre. The more I type the more I am inclined to write a real letter <shock Horror> marked Strictly Private and Confidential to the UK CEO

Oh may I add the DV8T is an absoultely cracking machine and everything I wanted from my laptop, it is 3 times the machine the Toshiba X500 was, except I cannot use it as a laptop it is not just a mobile PC with a screen & keyboard at homed and work!

 

I figured that taking out the teaseware and other stuff I didn't want or need would be easier. Others here, and on Dv8 Owners Lounge, had reported early on that app removal was MUCH easier and more complete with Win 7 and so that was the thing I decided to try first. It worked really well IMHO so I tried to suggest you try it first.

No question that XP and Win2k worked far better with a clean install (I've done it many times for others in my career as a network admin for a medium sized corporation) but since I knew Win7 was different, I tried to advise you before you received your new Dv8t and erased it, etc.

My sliders work fine but I have no idea what HP app and drivers control them. My guess it that it's somewhere in the MediaSmart stuff.

 

Thats ok phil.. there is a certain amount of satisfaction knowing what makes my system tick.

I just discovered my volume slider does in fact work!... I never tested it while something was playing and only assumed it didn't work since the "on screen display slider" doesn't pop up like it does on my bass/treble slider.

So now the only thing that doesn't work is the pop up for the volume!..... not too bad... some view it as a nuisance anyway!

The popup for the bass/treble is about half goofy anyway.

That does give HP some redemption.... nothing wrong with bloatware as long as it can truly be uninstalled without leaving traces all through the registry.

 

I agree that it's good to get satisfaction from such an effort.

Judging only by the number of weeks you've invested to resolve all the driver issues and comparing that to the 1/2 hour I spent removing teaseware from the HP installed OS to end up in the same place, the only place we have a difference of opinion is whether I learned more from USING my system during all the weeks you spent re-doing yours... Just kidding - but it seems like it's just a matter of how one wishes to spend one's time. I like to tinker around with computer stuff, too.

 

I can't think of a problem that's harder to fix than one that DOESN'T EXIST! Congrats on finding a proper way to test it so you could stop trying to fix it. Great job!

 

It sure has saved me a lot of time (and all the grief you've been going through) in getting my Dv8t to work as efficiently as possible.

It surely will come in very handy in the future, windstrings, since we all need to uninstall stuff as better stuff comes along.

 

I have been dealing with the treble/bass/wireless issue since I received my DV8T in December. Been back and forth with HP support. I suggested today that they need to acknowledge these obvious product defects. This is the legal-ese response I got back from them:

Thank you for writing back.

I have reviewed your pervious interactions you had with us and I understand the issue completely.

David, please be informed that there is no known issue with this notebook series. If we receive the emails or complaints from substantial count of people, the HP researches on that particular issue and if it is really a design flaw then only it will be declared as a defect. As we have not received large number of complaints regarding this issue, at this point of time it would not be possible to declare it as a defect.


If you haven't already done so, please submit you complaint to HP if you are having this issue. I am not a litigious person, but I feel we are nearing a point at which a class action lawsuit must be filed. HP needs to take responsibility and accept that they built a faulty product.

 

My dv8t crashed hard last night for no apparent reason. I had set it up to record something before I went to work and when I came home from work it was on, but the time said the recording would only be half over so I waited before I messed with it. When I went to mess with it i opened up the screen and it was blank. Unresponsive to anything I did. No HDD activity LED. MediaSmart keys were all lit up. The only event log was "The previous shutdown at 4:35 was unexpected." I had unplugged the HDMI cable and removed the battery AFTER I had put it to sleep. But I tried to reproduce the event by doing the same things and it didn't happen. Why would the computer have crashed so hard?

 

I've been trying to get you a 3D Mark 06 number .... I downloaded and installed 3D Mark 06 v.1.20 first. Rebooted and ran it. At the end, instead of showing its score, it wants me to submit it to the FutureMark website. I did that and I keep getting an error, "submission failed". I'm quite frustrated with it. Any idea what I am missing?

 

Don't know phil.. I submitted my first one but I never submitted again and I skip that part.

Maybe they are having server issues.. you shouldn't have to submit it.

 

Check your power settings... you may have the hardrive set to turn off too early.

I suspect simply having a program running aside from keyboard input tricks the computer into thinking its idle and so may shut things down in the middle of your operation.

 

It seems to be the only way to see the results.... it finishes with a screen saying "view results online" -NO other choices!

 

Phil.. I just ran it.... the new firmware helped!... F.21 gave me a bump from 5650 to 6018!

Anyway.. Phil... when you see that screen to view online.. without doing anything... just above that in much larger font you should see your score.

It will say " congragulations, you have just successfully run XXXX 3D marks.
I"m running advanced edition.

check your PM.

 

Third try was a charm-Thanks.

3D Mark 06 score=6034 (197.44 driver/F.06 BIOS)

I wonder if I would gain anything by upgrading to F.21 as you have?

 

Humm.. that makes me curious as to what it would be if you were running F.21... btw I have my F.17 saved too if anyone ever wants it.... you never know.

 

When did F.21 come out? I thought F.17 was, like, two weeks ago?

 

LOL!.... I don't know what the issue was with F.17.. but I upgraded.... seems great!...and I do get higher 3D scores.
Although my performance scores in control panel didn't change.

 

Well, I guess HP is reacting to all of us complaining they don't keep updating their drivers! It's now Bios of the week! I think I'll wait for some more positive reports on f.21 before i flash it. Haven't run benches, but I notice no difference between .06 and .17.

 

I'd like to think that HP is paying such close attention to this forum thread...

I'm staying with F.06 for the same reason. I think two have reported slight speed improvements but I don't think minor BIOS tweaks are worth the risk. In fact, based on what is reported to be changed in F.21, there's no real reason to believe that the BIOS improved the video performance.

I think BIOS updating is for when a major issue is resolved or a new feature is added. in my case that would be when HP updates it to support SSD firmware updates, for example.

 

Heh..heh...I forwarded my "class-action" post to support last week. Don't worry, I'm keeping them on it. I have an iron constitution and believe the in proper process of consumerism and accountability. If you make a wonderful product, then you will receive nothing but praise from me. If you don't, and then ignore your core client base (you know techies are the first ones to go out and buy this product in droves), well, then I'm going to shout from the mountain until you listen. They have gotten an earful from me in the past week, and I don't intend on stopping until they open their eyes. If you are going to sustain success in this modern world of lightning fast communication, then you better keep your eye on the ball.

Do you hear me HP?

 

Oh..it also helps that I tipped Engadget on this situation.

 

On a different issue, I figured you might be interested in the petition to HP.

Please go sign the petition to ask HP to expedite its development and release of firmware and suitable installation package that will allow owners of HP-provided SSDs made by Samsung to update their SSDs to support TRIM under Windows 7. Such support will significantly improve write performance of our SSDs and extend their useful life by using more efficient procedures for performing the writes.

Please go and sign it - today!! Here's its link:
http://www.petitiononline.com/HPFW4SSD/petition.html

Guys we are trying to push HP to bring out that firmware for us. Please sign and spread this petition!

 

I recently contacted HP support via email about the 3D DriveGuard issue where the drive is showing up as unsupported and the interesting and ironic thing about their response is that they suggested downloading the most recent driver and provided a link to the DV8 driver page of THIS forum! Not their own site of outdated drivers, but to this site. So they are probably well aware of these forums if they're using it as a resource.

 

Well let me say thank you to the owner/s of this site. I am truly grateful for this amazing sounding board. I commend you. This is a vital vehicle we need to gain the attention of a large corporation in America these days. It doesn't stop here, however. I, for one, will make a concerted effort to impact HP's normal business as usual tactics by simply telling them the truth in every fashion available to me. They have produced a defective product, rife with significant flaws. They are probably hardware related, and thus impossible to fix by them without a complete recall. To make matters worse for them, they still probably don't have a solution (think Toyota). Thus, the stonewalling tactics are employed. It is a corporate strategy that in the end of the day is executed by a call center in the Phillipines. As others have alluded to in the past, it's not like people are dying because they bought a cutting edge product that happens to be significantly flawed. I believe this to be a flagship model for them. It is their first voyage into the big bad world of 1920 x 1080, and I think they should be striving to do a little bit better right now. I'm sorry if I sound like an activist, but I'm pissed off, and I'm done talking to a brick wall.

Today notebookreview.com. Tomorrow yahoo business stock listing for HP message board. The investors have a RIGHT in modern times to get the whole TRUTH also.

http://messages.finance.yahoo.com/Stocks_(A_to_Z)/Stocks_H/forumview?bn=8899

 

Considered signing the petition on PetitionOnLine.com?
Here's its link:
http://www.petitiononline.com/HPFW4SSD/petition.html

Please go and sign it - today!!

 

I will do it right now...thanks for the link.

 

http://messages.finance.yahoo.com/Stocks_%28A_to_Z%29/Stocks_H/threadview?m=tm&bn=8899&tid=629931&mid=629931&tof=1&frt=2

HP,

If you are listening, I suggest you give me a call soon. You have my number. that is if your bumbling call center can keep track of anything. I think you know who I am. I demand action.

 

I'm just about to the end of my rope on this one as well. After the BIOS upgrade fiasco this latest 'issue' is becoming a REAL PAIN IN THE A$$. I've had to disable the Bass/Treble control program to keep the stupid thing off my screen but the problem with the wireless interface seems to be getting worse. It started happening about once a week last month and is now to the point of kicking the interface offline every couple of hours. Sometimes it comes back on by itself; more often not.

The two log messages I see -
"Bluetooth HID device (00:07:61:f3:cb:c1) either went out of range or became unresponsive."
and -
"Windows cannot store Bluetooth authentication codes (link keys) on the local adapter. Bluetooth keyboards might not work in the system BIOS during startup."

I use a Logitech M555b wireless Bluetooth mouse so loosing the bluetooth is no minor inconvenience. I also noticed that the Synaptic touch-pad stops responding for a few seconds after the wireless interface goes offline.

As a EE, my guess is poorly designed touch-sensitive controls along the top of the keyboard are the source of the problems. The malfunctioning bass/treble control coincidentally happens to be next to the online/offline control for the wireless interface. This would strongly suggest the design flaw is being pushed to failure (faulty activation of the touch-sensitive controls) by secondary cause. Heat perhaps or EMI from other components in the proximity of the right-hand side of the touch-sensitive control strip.

This would be an engineering problem/flaw beyond the scope of customer service personnel and competent engineering talent needs to be involved. That, of course, assumes said engineering talent exists at HP... Supporting evidence of this would appear to be rather slim at the moment.

After owning two previous laptops, both Toshiba, I'm beginning to regret switching brands.

 

Simple work in Photoshop caused this major crash last night:



The more I put this thing through its paces, the more it lets me down.

 

Were you running the 197.44 Nvidia display driver or an earlier one?

 

Did some further pruning of my system and re-ran 3D Mark 06. I shutdown more of the items that were running at startup.
My new results jumped to 6078. At least it didn't go down!

 

8.15.11.8644 A

 

Well I took on HP Support SA and lost, they will not do anything about my blown screen other than haul it back for repair with an ETA of upto three weeks, even this is not guaranteed, what a load of tripe. £1300 and 4 weeks use and it needs to back for repair, they will not budge written to the hurd email address.

The problem I have is that I repalce an old Dell XP desktop runinng Old office and the laptop is running Win 7 and office 2007, even if I had the time I cannot figure how to bring the Dell up to speed, short of a clean install of Win 7 and Office 2007, apart from the time and cost, why the hell should I?

Anyone tell me what my next move should be? Emailed US CEO through the website this just generated a really aggressive and non helpful call form South Africa based HP complaints, wouldn't pass me on to manager, claimed (again) to the highest I could go. I really want to advise anyone who is thinking of buying an HP for business use, DON'T DO IT you will really regret it should you have any kind of fault.

 

I was running 197.44 under BIOS F.06 for the benchmark.

 

I had the same issues with my Dv8t back in Dec. and Jan. and just tolerated it instead of getting angry and calling HP. (not a value judgment - just a context for my outcome being different - also worth noting that I was laying in bed recovering from a hip replacement operation which kept my priorities straight) I was focused on enjoying my new laptop with the awesome display and audio and not on fixing every irritating flaw that popped up.

In mid-January, HP posted an update to the Nvidia driver that I immediately installed since I was very tired of MediaSmart DVD reboots as I tried to lie in bed and watch rented DVDs from BlockBuster in considerable frustration. The new video driver worked and the "reboots" vanished. More significant, about a week later, the unrequested bass/treble controls stopped popping up.... go figure! I can't say exactly what caused that behavior to go away but I know that the EMI behavior of other controls didn't get re-engineered to correct them.

Point of all this is that. maybe, just maybe, some of your issues are driver-related, driver conflicts even. I have had a GREAT experience overall with my Dv8 and wish you'd had the same. It would've been even better if HP had gotten all their ducks lined up before they started building and selling these this things but I think they've done a GREAT job with the end product and I wouldn't trade the overall experience for that which I had with any of my previous laptops (Toshiba and Lenovo-IBM). BTW, I never got any useful help from technical support (in India) for either of them, either.

Just a few cents worth of my take of this.

 

I seriously question what you think you are accomplishing with this campaign. First, you are not going to get any law firm to take this as a CAS, never. Second, there are way too many people on the very forum you cite as proof of how bad this computer is who say they are delighted with it and have no problems. It is the same with virutally every computer with an owners lounge on NBR. And to call the computer worthless, or words to that effect, over silly tone controls, that can easily disabled, is kinda, well, silly.

Finally, and most important, if you succeed, it will only be with your PR campaign, and that will result in the resale value of all dv8 computers to plummet. Happens all the time.

Please re-think what you are doing. If you call the HP Resolutions Center at 888-827-8451 and explain your problem, and ask for a supervisor if you don't fare well at first, there is a good possibility they will help you. You can also call HP Corporate at 650-857-1501. They have been very responsive to me over a printer issue.

If you persist with this campaign to destroy the reputation of our computers, when the vast majority of us think they're swell (just read the damn posts, especially in the main thread, not this one, the HP dv8t Owners Lounge (about 25X more posts than this semi-orphan thread), and think to yourself: why am I only one of a tiny fraction of dv8t owners who can't resolve my tone control problem. Ask in the other forum for suggestions and I am pretty sure you will get this resolved from the user community. I had the same problem when my dv8 was new and I agree, it's intolerable if not fixed. But it is so easy to fix, and that's why you are one of the very few (out of 100's of the correct thread's members) who are still having problems with it. (Sorry, I cannot find what I did to fix mine, 4 months ago, or I would tell you.)

So, do you really want to cause economic harm to thousands of owners of this very good (not perfect) computer, or do you want to get help resolving your problem?

 

I do, do you think it acceptable with any Laptop that is only 4 weeks old for me to have to be without it while they repair a clearly faulty item at their leisure? No assurance that the spare part is available nor any guarantee on turn around time. IMO disgraceful, and a fact that I will spread to all that will listen.

I think the fact that support & complaints staff are clearly trained to be evasive and to avoid passing problems that they do not have an authority to rectify is also very non customer friendly. I really hate the fact that I cannot communicate with someone at a reasonable level where their first language is the same as mine, I really hate the fact that they do not care about one of their flagship machines returning a fault so quickly. I Really hate that I have spent my hard earned across my business with HP.

You can tell a lot about a company they way they deal with a problem, and I have learnt that IMO HP only care about the intial sale, which is very short sighted.

Take a look around the internet and you will soon find lots of people like me.

 

I just performed the video driver update to fix both the video and the bass/treble pop-up problem.

RIGHT ON!

 

Thank you Phil! We need to get this into the other thread, where most of the readers are. The "class action" has to be to shut this clown down! Did you see, though, that he actually got some jerk who runs an HP forum on Yahoo finance to suggest that this particular complainer is evidence that "HP is losing it's grip on the consumer PC market!"

Maybe we can take up a collection and buy this guy's dv8 for him and sell it on eBay, with the damn video driver update!

 

I do agree that consumers are being shafted in every product category across the Internet retailing environment. The vendors have all the power, because you can't walk into a store and look a manager in the eye.

I could even start my own diatribe about how the modern business model of mass produced consumer electronics - and other products, is marginalizing the consumer and literally diminishes the quality of life for the average citizen in this impersonal electronic "community" we are forced to function it.

That said, it is patently absurd to suggest that HP is alone, unique, or even among the worst (ok, bottom 50% I'll give you!) among computer mfrs. Have you owned a Dell recently and needed service? Have you even tried to purchase a Dell recently and needed to find out when, if ever, it will actually be shipped.

And this particular complainer is all up in arms about a problem that has been long solved by a video driver update. Also, very easily dealt with by unintalling the drivers for the quick launch buttons, no great loss to functionality, and no more tone controls on the screen.

It's a tempest in a teapot turned into a capital crime. And if it develops a head of steam, it will succeed in keeping people from buying dv8's and it will reduce our resale value by 30-50%.

Is anyone old enough to remember to destruction of the Audi brand in the US from 1986-2000 over an entirely discredited claim that they had a mind of their own and accelerated at whim? (Kinda Toyota-esque). Well, in about a year, it was proven that in 100% of the reported cases, the driver had hit the accelerator when they meant to hit the brake. Then it was discovered that it was happening with most cars. A law was passed and since the early 90s cars must have interlocks that prevent you from shifting out of Park if you don't have the brake pedal pushed. Audi, today one of the most respected cars in the business, lost 90% of their US sales (Europe laughed and ignored the whole thing) and didn't recover for nearly 15 years. Cautionary tale. In that case, 60 Minutes and Consumer Reports brought the company down. Printed a tiny retraction years later.

 

While I wouldn't agree with his approach, he's unrealistic in believing that any new product is likely to behave perfectly from the day of introduction. If he feels his product is defective, he should be pursuing productive discussions with HP rather than screaming like a little baby, claiming that his business is in jeopardy because HP built a laptop he has issues with. That obviously doesn't stand the "smell test". Anyone whose livelihood is so fragile should have bought a desktop where he would not be (or feel) totally at the mercy of one manufacturer to fix his PC.

I certainly wouldn't advocate anyone buy his problems since I believe adults should learn from their "mistakes" and buying it would teach him nothing except that his actions produced that "bailout" for him. NO WAY!!! He should fix it or get help in fixing it through proper channels.

 

has anybody had any problems with Windows 7 coming out of sleep on this computer? It started deciding not to come out of sleep just this past week and I cannot figure out why. It only does it sometimes.