One Month Old DV9700T Screen Just Went Out

when you removed the cmos battery...did you unplug the battery and the power cord? and let it sit for like 1-5 minutes?

 

The power cord and battery were out but I let it sit for about a minute. I can try 5 minutes.

 

well...at least we can say...we tried....

 

You definitely gave it a go for me. 5 minutes didn't work either.

It must be something with hardware, unfortunately. Oddly enough, it's still doing the same thing where it will randomly come on with a reboot. It's definitely getting worse from Friday, though, because it was about 1 in 5 reboots. Now it's more like 1 in 15 reboots that it will come on.

I hate to turn it over to HP for repair. I just hope it's not another nightmare in the making.

I repped you john. You really helped me out a lot and hopefully someone else who has a problem similar to this will be able to fix it the way you did for yours.

Now off to take off my data and programs I spent the last month putting on so I can do a system recovery.

 

I think its the LCD ribbon thats causing this. For dv2000, the sound ribbon failing is a known issue.

Yes ive heard of horror stories where they use a crowbar to open your laptop. Its probably easier for them to open it this way. Replacing the LCD ribbon doesnt require to pull the whole laptop apart. Unless of course the idiots over there think its something else and replace something else which does happen

Make sure you state exactly what is wrong (LCD is broken, everything else is working fine)

 

phifer8390

Save your ram that came with the original install and put it back in when you send it to repair!

 

the repair sheet reads:

mobo replaced & lcd cable..

 

thanks for the rep!

you know...you can just do an image of your drive. then when you get it back, put your image back on. i use acronis true image for mine. LOL i put way to much work into setting that up the way i want it. and since i have restored my computer about 7 times already (LOL) testing divers and software. it's a major blessing. computer is back up and running 45 minutes later.

 

make sure you got the same type of mb. meaning the same video spec's or better! (pray its 8600 or 8700 gt on it) *L*

sometimes they get them mixed up

 

John, you bring up a good point. If they replace the motherboard on mine as well, is there any way I can make sure I got the same or better or is the only way to tell to make sure that I got the 512MB 8600M GS?

 

i would use cpu-z and gpu-z

 

Use GPU-Z to check detailed specs. Write it all down so you can remember exactly what specs you had

 

BTW, to answer your question from earlier John, I just downloaded GPU-Z and check out this screen. My shader is blank and SLI is disabled. Is that normal?

I guess I'm just grasping at straws now trying to figure out what's going on with this system.

 

Yeah that looks about right.. Looks just like mine minus different cards

I think they just need to replace the LCD ribbon/cable if the GPU is still fine. You might wanna emphasize this by putting a big sign.

btw why are u using 156.xx drivers?

 

yep. that's exactly what the two store computers looked like. that's why im thinking hp had nvidia make their 512mb version of the 256mb weaker. when ran on a 256mb 8600m gs, it read 600/700/1200

 

flipfire, I put whatever was on the HP site when I did a clean install. Then I put a laptopvideo2go driver on 169.09 a while back and then ended up rolling the system back in one of many attempts to try and get this thing working. So it's rolled way back right now in my desperation to turn back time.

 

rtrdogs

they reimaged the hd I had in there.

now i save it on case I ever have in case if ever need it again.

I bought another hd Hitachi 250 7200rpm made a fresh install without all the HP garbage on it.

my laptop was running great until this lcd problem.

After this story I'm going threw now ...I don't know.

I feel like dumping it.. but other brands are not any better..they repairs all end up get outsource to Quanta Computer

 

Yep, pgifish. Sounds like we're experiencing the same emotions.

I've been wracking my brain wondering if I should sell it when it gets back. I mean, I was on day 32, just 11 days after HPShopping's 21 day return policy, when this happened. You shouldn't have to send your laptop in within the first month of ownership.

Sure, it happens but since I had already had to send 2 back for return in Dec. because of hardware problems that happened within my first week of having them, you would think I wouldn't have been so foolish to buy a third one.

Oh the guilt I'm feeling for going with HP again. I don't buy many things for myself. I'd rather buy things for my family. So I'm pretty PO'd at myself for making what has turned out to be a bad buying decision on my part. That's a shame too because all I've ever owned is HPs for the past 15+ years and the only problems I've ever had are with the laptops within the first 6 months (or way less) of owning them.

 

rtrdog

I feel your pain my 2 year old HP notebook never gave me trouble...but it was build better also at that time

Today ALL notebooks & desktops DELL HP Lenova use the same cheap standard & outsource everything...so far I have not had the pleasure to talk and english american speaking person online...I spend most of my time repeating the question 10x because I understand them.

As far as I can see the service for computers services have hit rock bottom I don't see it can get any lower

Something has to change or this computer company's are going broke because the average consumer s fedup with their quality of outsource service.

If it's possibe I'' build my own laptop. I have build my own desktops & also for the family for the last 10 years.

I'm PO at the situation.

 

rt - just an update on my previous post. As I suspected, I got a call on monday the 24th telling me it will be "another two weeks". That is their standard line. Again, I'm passed angry at this point, so it really didn't surprise me or affect me in any way since it's the 4th or 5th time I've heard it.

I got a call from a Quality Case Manager about 45 minutes later. He said HP would send me a new 2700t with all specs upgraded from my DV2312. In total, I'd be looking at 55 days without a computer/laptop if the new one arrives in the two week time frame.

3GB of RAM(I had 2 on my 2312), fingerprint reader, bluetooth, Intel 2.0 Ghz Duo, 128 mb Nvidia, DVD +/- RW and CDRW with Lightscribe. All this in addition to what I had previously. It's pretty much loaded with exception of processor and video card.

Normally, I'd be happy. And to be honest, I'm VERY tempted to keep it because HP's look so nice (they have design aesthetics down) and those specs are pretty damn good. But I just have to keep reminding myself that their producs are not reliable in the least bit and their customer service is beyond terrible (which is the biggest problem I have with them). On a scale of 0-10 I'd give HP a negative number for customer service. It's worse than I ever thought worse could be. They managed to redefine my notion of a zero on the 0-10 scale.

I bought a MacBook with almost identical specs minus the 3GB of RAM and fingerprint reader. I'm selling the new HP to pay for the Mac. Crossing my fingers that Mac is more reliable or at the very least, provide much better service (at least I can talk to a real human being face to face if I have issues).

 

clarrkkent, glad it worked out for you (sort of). What a dark situation! What exactly was the problem with yours, out of curiosity? I can't remember if you said. Did they explain what the hold up was?

If it helps, I was in a similar situation a few years ago. My laptop went in 3 times for a repair in a month and then a Quality Case Manager called and said they would replace it. Within 48 hours, I had a new computer on my doorstep (not CTO but still a lot better than what I had). That computer is still going today and I've never had an issue with it.

So hopefully you will get the new one soon so you can sell it. Out of curiosity, where do you think will sell it? I've been toying with the idea that mine should go but I've never sold such a high ticket item like that.

 

I'm not totally surprised by this. My screen died on my dv9000 after having it for only 6 months.

edit*** Another thing that bothered me with the dv9000, at least in my case, is that when I closed my lid, and im talking about when I first got it. The screen would blink on and off really fast ocassionally. So, that probably killed the screen one fateful evening.

 

Did you send yours in for repair? If so, what did they end up fixing on it?

Also, from the way it sounds, you may not have this computer anymore. What did you get instead?

Just curious. I have nothing else to do for the next 2 weeks or so while I wait on the computer to come back.

 

rt - I was one of the lucky people that got the defective DV2000's. It seems all the motherboards have a defect and don't disperse heat properly which eventually leads to the whole thing going dead.

The hold up was due to parts. They always claimed the "parts are on their way" so we won't replace it. Of course it took delay after delay after delay before they budged on replacing it. Even to the very end, they stuck to their guns saying the parts would arrive Friday March 21st and I'll have my laptop back on the 24th. I didn't hold my breath.

It really seems the right hand doesn't know what the left hand is doing. Or even worse, that HP just likes stringing it's customers along for as long as possible. I work in materials management(purchasing, planning, shipping, receiving, etc.) and there is just NO WAY they couldn't be aware that specific parts would or wouldn't make it to the repair centers on time. I think they just gamble on customers taking it sitting down.

I'm going to put an ad on craigslist. Transaction will be cash only, meet at a bank, deposited directly to the bank so I know the cash is legit. I'll also put it on ebay. I have quite a bit of experience on ebay and have never been scammed. I've dealt with items in the 300-400 dollar range enough that I'm not that apprehensive. I don't expect to get the full $1300 for it, but probably around $1000.

 

Thanks a bunch for your detailed post. Even if I sell mine, I'd definitely let the buyer know beforehand that it's had a problem and has been fixed. I know that messes my chance of getting some of money back but I don't want to stick someone else with this problem. They need to know what they're getting into.

It's great that you're getting a brand new system to sell so you don't have to deal with that. Good luck and keep us posted on how everything goes!

 

pgifish - Did you get an ETA on when yours would be shipped back? I shipped mine last Wednesday (arrived Thursday) and my ETA back to me is 4/4 (Friday).

Our boxes are probably sitting side by side.

 

Arrived Thursday! I have no ETA..where did you get that info???

I called my case manager but they don't return calls..but that's no news!

 

http://www.hp.com/go/csostatus

Enter your service order # and zip.

I can't believe they didn't give you that info but then again the tech said someone would call me when it arrived and then call me again to tell me when it would be delivered back. Of course, no phone calls. I know -- that's so unlike them.

 

pgifish - Here's the CSO status page I promised you in PM. It's not the full CSO page because I cut out the right and top of the page that has all my private info since this is posted publicly.

 

pgifish - Did you just get this Email too? Did you get something like this the first time you sent yours in?

Dear Customer:

At HP our products are designed, manufactured and serviced, to meet our high standards.

We apologize for the possible delay in delivery of your service; however, we are diligently working on expediting your order.

We are striving to meet our estimated delivery date; in case where this is not met due to various reasons, an HP representative will attempt to contact you to communicate a new date and/or discuss possible alternative support solutions that could better meet your needs.

 

Nope only silence! Not even ETA on the shp status website!

 

Pffft. I'm so over this fiasco! LOL

It's funny to me that they would send me an Email that there is a "possible delay" but they're "diligently working on expediting your order."

Why the setup that there would be a possible delay if there's not a delay, ya know? I waited a month for the computer to arrive. Used it for a month and as of Friday it will have been broken for 2 weeks. *sigh*

 

So HP sends me an Email that my repair may be delayed and then a few hours later they stick it on a FedEx truck. It will be here this afternoon.

I'll update this thread with what was fixed on it when it gets here.

 

Custom To Order -- the ones you configure yourself.

 

Want to put this thread to an end. Laptop returned 2 days early from repairs.

Verdict: LCD cable replaced

flipfire gets a prize. He called it!