Order Cancelled for DV6T Quad Edition

HP totally handled this the WRONG way. I have been a loyal HP customer for years, but the combination of foreign servicepeople who can't even understand/be understood when in a conversation, their weaslely attempt to get me to swap to a previous-gen laptop instead of the latest-gen, and a bunch of other things have caused me to arrive at where I am today.

I am in need of a laptop. I need a fast one, the same as or faster than the second-gen i7. This is why I couldn't go down to the previous-gen as they were suggesting.

I also need a decent graphics card.

What do y'all reccomend? wait it out till they come out with a fix? (keep in mind i am in desperate need of a laptop)

I'm thinking switching to the dark (dell) side.

Let me know your opinions please!

EDIT: My idea was to just bump it through, as it was 2 days from shipping anyway, and presumably already completely built. To me, having a computer right away outweighs the risk of being affected by the defect. But no, that is too complicated for HP lol.

 

got my order canceled as well... but no one... no one is selling the Sandy Bridge notebooks. Dell will just have the same "first gen" i7 as HP.

If you are in need of a new PC and cannot wait it out I would just suggest getting one of the first gen i7's from HP or *gasp* dell...

I plan to wait it out and hopefully get another great deal, maybe HP will have the envy 17 refresh out by then as well.

 

I hate this, it the same with Dell. Forever speaking with someone that knows very little about the product you have or the issue you might be presenting, until you may get the 1 in 10 person that can actually do something right.
Even worse, is they can't even understand you or me, so the feeling it mutual!

The people you are talking with in most cases are not HP, or should I say it this way, personally I don't see them as actual real HP employees.

Maybe thats why I pay extra to purchase from a walk in store, personal customer service and treatment.

More to the point of your question. It is just the way the situation is at the moment, depending on who you go with, they will all have their pros and cons for handling the turn of events. I am otherwise saying, it is out of their control, all boils down to Intel causing the fault.

 

I cannot understand the accents at HP. I understand that in this economy, there will be outsourcing and such...but I actually "dislike" the accents at HP.

It seems as if everyone was trained to have an accent of a...computer. I swear....they all sound like the learned english from an automated computer system....between that and the scripted responses....I really can't stand talking to them.