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    Order declined; please call (HP Envy 14 Beats with $300 coupon)

    Discussion in 'HP' started by koflok, Mar 28, 2011.

  1. koflok

    koflok Notebook Consultant

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    Yeah so I ordered recently a HP Envy 14 beats with the $300 discount coupon. This was my first ever HP purchase, by the way.

    After confirming through the purchase, I got a page that's saying my order has been declined. The same goes through email which I got this 'order declined; please call'. However I checked my order status, there is my order with the $300 off.

    I checked my bank account and my money is on 'pending' - on the amount of the laptop -for the credit card usage. IF HP decided to decline this order, what will happen with this pending money? I read that it's just 'authorization', will they cancel it later?

    I'm gonna call them up tomorrow but I have no idea what to ask. Will I still be able to demand them to honor the price accordingly? Or in the worst case scenario; if they stand firm and rejected my demand, can I cancel my order wholy and get my money back (or in this case, cancel their authorization over my money)

    I don't want to be forced to buy the laptop with un-discounted price OR being offered to buy another similar laptop. That won't happen right?

    __

    I've searched the forum and found a thread but realized maybe anyone would wanna share the same experience and help me out here on my first ever purchase with HP.

    Thanks.
     
    koflok, Mar 28, 2011
    #1
  2. Paul_At_HP

    Paul_At_HP Company Representative

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    Yeah, in your Email did you get an order number that began with an H? If not, they will release the funds back to you in a few days. You should message me directly with your order number and I can directly check to see what is going on.
     
    Paul_At_HP, Mar 28, 2011
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  3. koflok

    koflok Notebook Consultant

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    Yep. I did my order number was H*******. I will send a PM it to you.

    What's that mean?

    Thanks
     
    koflok, Mar 28, 2011
    #3
  4. koflok

    koflok Notebook Consultant

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    Got declined again. :(
    Even using paypal. Oh man. :S
     
    koflok, Mar 29, 2011
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