The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Overheated DV6 repaired - Same problem

    Discussion in 'HP' started by inzelux, Apr 30, 2012.

  1. inzelux

    inzelux Notebook Evangelist

    Reputations:
    244
    Messages:
    319
    Likes Received:
    0
    Trophy Points:
    30
    Dear NotebookReview!

    I just a couple of days ago recieved my HP pavlion DV6-6130 from HP-service after i complained about it getting hot (94-95 C* during load), and they took it in for repair.

    I now have gotten the PC back, and after two days of use, the machine still peaks at 92 c*.
    I'm thinking about returning it again, but if they just do the same thing as they did the first time (replacing the fan), and it doesent work, what rights do i have?

    I mean, if they do a faulty repair twice.. Do i have any rights to complain, or request to get my cash back?
    (I live in Norway, if that's important.)
    Does HP have any policy on this?


    Thanks guys,
    - Scott.
     
    inzelux, Apr 30, 2012
    #1
  2. Nakano2k1

    Nakano2k1 Notebook Consultant

    Reputations:
    18
    Messages:
    165
    Likes Received:
    0
    Trophy Points:
    30
    I don't know about your country, but here in Canada we have a "lemon law". If anything breaks within the original warranty period, you have the legal right to request a refund.

    I don't think HP has a rule regarding this.
     
    Nakano2k1, May 1, 2012
    #2
  3. dwalk1989

    dwalk1989 Notebook Evangelist

    Reputations:
    25
    Messages:
    436
    Likes Received:
    0
    Trophy Points:
    30
    92C under full load with HP coolsense set to performance optimized? thats actually pretty standard with these laptops

    92c under full load with HP coolsense set to cool mode is a lemon
     
    dwalk1989, May 3, 2012
    #3