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    Partial refund on dv5t?

    Discussion in 'HP' started by firelord5000, Sep 21, 2008.

  1. firelord5000

    firelord5000 Notebook Guru

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    Just noticed that dv5t went down 50 bucks, and another 50 dollars for the graphics card, so I was wondering is it possible to call them and have them refund $100? BTW still under the 21 day policy etc, wondering if anyone had done this.
     
    firelord5000, Sep 21, 2008
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  2. Xirurg

    Xirurg ORLY???

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    yeap,it is possible-just contact them
     
    Xirurg, Sep 21, 2008
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  3. firelord5000

    firelord5000 Notebook Guru

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    Ok cool, do I just call there general help number?
     
    firelord5000, Sep 21, 2008
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  4. iove

    iove Notebook Enthusiast

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    Are you still able to get a refund if you used the $500 off coupon?
     
    iove, Sep 21, 2008
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  5. Snake520

    Snake520 Notebook Consultant

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    Yea, im wondering the same thing..
     
    Snake520, Sep 21, 2008
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  6. firelord5000

    firelord5000 Notebook Guru

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    Ya same, even with 100 off it should still be more then 1600 pre-500 coupon, i'll wait to call em for refund till after I get the comp lol, doesn't get shipped till 23rd tt.
     
    firelord5000, Sep 21, 2008
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  7. Harper2.0

    Harper2.0 Back from the dead?

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    They have a 21 day price matching policy, I believe. You should call and ask if you can be reimbursed for the price drop. If you can, great! If not, then just say nevermind and hang up. :)

    $100 is worth a try :)
     
    Harper2.0, Sep 21, 2008
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  8. firelord5000

    firelord5000 Notebook Guru

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    Ya I think that's what i'll do, though i'm gona wait for the comp to get here/see everything is solid before I call for price matching.
     
    firelord5000, Sep 21, 2008
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  9. FakeHat

    FakeHat Notebook Enthusiast

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    I spoke to a customer service rep through their online chat a little bit ago. She said that they should be able to give me back $100, however the price protection policy starts upon receiving the laptop. So, those of us waiting on it to be shipped should just call once we have it.
     
    FakeHat, Sep 21, 2008
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  10. Snake520

    Snake520 Notebook Consultant

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    Every time i click on the "customize" button for the dv5t, it gives me an error page.
     
    Snake520, Sep 21, 2008
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  11. firelord5000

    firelord5000 Notebook Guru

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    Aight cool, thx fakehat, ill just wait till i get it then :)
     
    firelord5000, Sep 21, 2008
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  12. iove

    iove Notebook Enthusiast

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    Well...I just called to document the price reduction and was told that they will not be reducing the price since I used the $500.00 coupon. Not very pleased...might want to return it just on the principle of it all and wait for the November sales for a laptop.
     
    iove, Sep 21, 2008
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  13. firelord5000

    firelord5000 Notebook Guru

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    eh, ill try it once i get my comp, if it works it works, if not, oh well.
     
    firelord5000, Sep 21, 2008
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  14. Greg

    Greg Notebook Nobel Laureate

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    If the $500 coupon is still active, I'd fight for the refund. If the coupon is no longer available, then yes HP is right that a price reduction isn't doable.
     
    Greg, Sep 21, 2008
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  15. iove

    iove Notebook Enthusiast

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    The coupon is no longer valid...but it will be only a matter of time before other coupons show up especially during the upcoming shopping season. For me, the notebook is just a toy so I'm in no hurry. Arguably, the $500 is more like a $400 coupon as it was not stackable on top of the $100 instant rebate that everyone gets.

    What gets me is their cavalier attitude and they told me to return it after the 21 day periord. That must affect their bottom line...what do they do with all the returns?
     
    iove, Sep 21, 2008
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  16. aespinalc

    aespinalc Notebook Evangelist

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    sell as refurbished?
     
    aespinalc, Sep 21, 2008
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