Pavilion dv9620us Boot

I bought my dv9620 3 weeks ago. It's worked great...
...until3 days ago.
I powered down, I did noptice that it seemed to be taking a long time to do so.
When I went to turn it on again, the screen stayed black and there were three of the loudest "BEEEPS" I've ever heard. The sequence is this:
Beep #1= BEEEEEEEEEEEEEEEEP" ( a long beep), followed by,
Beep #2= Beep, and
Beep #3= Beep
Tech support (oh, do NOT get me started on THEM!!), had me try a "Hard Boot" i.e. unplugging and removing battery, push and hold the power button for 30 seconds, replace the battery and power cord and then try to power up.
Nothing.
I did something really dumb; I didn't get around to making any disks, so I am TRYING to find a boot disk or recovery disc online. Can anyone please help me?
I am 45 years old and confined to a nursing home. This computor allows me to get back a wee bit of my life. This place is no fun and, oh yeah, old people smell bad.
Thanks in advance
Bob

 

How about trying a Linux CD. If it can boot to Linux, then there's something amiss with your Windows installation. If not, it's probably a hardware issue.

Since it's only three weeks old, perhaps you could exchange it where you bought it since most places offer 30 days exchanges. Otherwise I'm assuming you still have a warranty in which case HP would fix it though it sucks you'd have to send it in.

 

It sounds like a hardware problem, so it's my opinion that your data is safe on the Hard Drive. You will probably have to send the laptop in. One test you could do is take the Hard Drive out of your system and then boot your laptop. You should get the same opinion, because how you describe the problem, I'm 99% sure that it is not the Hard Drive.

Your laptop has 2 Hard Drives inside of it and you can get to them very easily and take them out of the laptop really easy. Below I posted a link on how to disassemble the entire laptop and you will be able to find out all the steps needed to take out the Hard Drives. Also, be sure to disconnect the power and take out the battery before you remove the Hard Drives. Also, if you send the laptop in to HP, be sure to take out your Hard Drives because HP will reformat the Hard Drives a lot of the time when you send it in for repair.

http://h10032.www1.hp.com/ctg/Manual/c01035586.pdf

Also, you can use the recovery partition on the Hard Drive to reinstall everything if it comes down to that, which I doubt it will. Or you could order recovery disks for your computer directly from HP online. I think they are $15.

If you have anymore questions please feel free to ask. I hope this helps!

 

Thank you for the advise! When I FINALLY got a human on the phone, she asked several questions and then said, "The graphics card must have failed>" So I ask her, "Can I get a replacement Video Card?" and she goes on and on about the graphics card being locked into the motherboard.
She then told me that she would be sending me a box and to pack up the notebook and send it to them.

Now, call be uncooperative, but...
I did NOT spend $1,000.00 3 weeks ago for the fun and excitement of having a "re-built" notebook!

So, now I'm going to send a letter to them; 1 via e-mail, and also a hard copy thru snail mail. I read my receipt from "Staples" and, guess what? Theu do NOT do a thing for you if you have gone over the 14 day period. After 14 days, you pretty much are left holding your di...um... never mind. So, thats where I'm at. They send me a NEW notebook; at least the same type I bought, or BETTER! When I receive a new one, I will happily send the "old" ("new") one back to them.
Any other ideas folks?
Thanks for letting me gripe.
Bob

 

That is true, the graphics cards are integrated onto the motherboard(in case of HP notebooks) and so they will have to replace the MB even if its only the GPU which is bad. I would send it in, give them a chance and if they dont fix it or do a bad job then you might have a case. Pretty much if you fall outside the return period you are at the mercy of these companies.

 

Another avenue to pursue is calling the credit card company if you paid with one. Explain to them you bought a notebook and within three weeks, it's defective. They may do a chargeback for you which hopefully would put a little pressure on Staples to do right by you. They may say no, but it's worth exploring the opportunity.

Otherwise you're probably stuck sending it in which sucks, but hopefully they'll get it fixed quickly. Good Luck.