People using HP's name illegally selling its products in India as Greymarket.

[Monday, September 21, 2009 12:22 AM] -- Automatically generated message:
This is an automated message. Your request has been received by the Technical Support Center and has been queued until a support analyst is available. Support for HP notebook systems is available 24hrs a day, 7 days a week. You will receive a response to your support request in 5 minutes or less.

[Monday, September 21, 2009 12:22 AM] -- Automatically generated message:
For reference, your Case ID is 4604002922

[Monday, September 21, 2009 12:22 AM] -- Automatically generated message:
A Support specialist, Souvik D has been assigned to your case.



[Monday, September 21, 2009 12:22 AM] -- Souvik D says:
Hello Apoorva, thank you for contacting HP Active Chat Support. My name is Souvik and I see you have a question regarding your notebook. Please give me 5 minutes to review your records. Thank you.

[Monday, September 21, 2009 12:23 AM] -- Apoorva Sheth says:
Sure.

[Monday, September 21, 2009 12:23 AM] -- Souvik D says:
Are you located in India?

[Monday, September 21, 2009 12:23 AM] -- Apoorva Sheth says:
Which country are you giving this support from?

[Monday, September 21, 2009 12:24 AM] -- Souvik D says:
This is the North America Support Group for Business Laptops only.

[Monday, September 21, 2009 12:24 AM] -- Apoorva Sheth says:
Yes, I do own an HP 530 Business Laptop.

[Monday, September 21, 2009 12:24 AM] -- Apoorva Sheth says:
Yes, I am from India.

[Monday, September 21, 2009 12:24 AM] -- Souvik D says:
You have contacted the North America Support Group for Business Laptops. You would need to contact HP in your region referring the link below:

http://welcome.hp.com/country/us/en/wwcontact_us.html


[Monday, September 21, 2009 12:25 AM] -- Apoorva Sheth says:
I know that but there's a specific reasons to contact you.

[Monday, September 21, 2009 12:26 AM] -- Apoorva Sheth says:
Firstly, could you kindly let me know if I purchase any HP products, than does it accompany an "HP Warranty Card"?

[Monday, September 21, 2009 12:27 AM] -- Souvik D says:
Yes. For detailed queries, you need to contact HP Support in India.

[Monday, September 21, 2009 12:29 AM] -- Apoorva Sheth says:
But I would like to know if HP products sold in the US have "Warranty Card" included with it?

[Monday, September 21, 2009 12:29 AM] -- Souvik D says:
Yes, they do.

[Monday, September 21, 2009 12:29 AM] -- Apoorva Sheth says:
Could I get to see a screenshot of such HP Warranty cards please?

[Monday, September 21, 2009 12:30 AM] -- Souvik D says:
I am sorry. This is a technical support group and we do not have any screen shots of customer's warranty cards.

[Monday, September 21, 2009 12:32 AM] -- Apoorva Sheth says:
That means if in the US, warranty card is provided with HP Products than the "Warranty Card" should be provided in India as well along with any HP products purchased, Isn't it?

[Monday, September 21, 2009 12:33 AM] -- Souvik D says:
Well, I am not quite sure about that. For detailed queries, you need to contact HP Support in India.

[Monday, September 21, 2009 12:35 AM] -- Apoorva Sheth says:
Well, for you information Souvik, any products of HP sold in INDIA ARE WITHOUT ANY HP WARRANTY CARD OR HP'S GENUINE PROOF OF PURCHASE COPY WHATSOEVER THE REASON MAYBE...

[Monday, September 21, 2009 12:37 AM] -- Apoorva Sheth says:
Simply b'coz of this reason, people in India HAVE RESORT TO "GREY MARKETING" which means product not meant and legally allowed to be sold in India are being sold thereby cheating & fooling the end customers in India.

[Monday, September 21, 2009 12:40 AM] -- Apoorva Sheth says:
This has extremely and adversely affected the brand name of HP and its credit liability in the market.

[Monday, September 21, 2009 12:41 AM] -- Apoorva Sheth says:
I mean in the Indian market.

[Monday, September 21, 2009 12:42 AM] -- Apoorva Sheth says:
Many people in India are illegally using the name of HP Authorized Dealer and resort to sell HP Laptops imported from some other country and sold here in India as Greymarket product.

[Monday, September 21, 2009 12:45 AM] -- Apoorva Sheth says:
When HP Bangalore, India comes to know of this "Grey Market product" fact, they immediately "TERMINATE" all types of warranties on this laptop and thus completely backout from providing any further assistance to the end "GENUINE CUSTOMER" who paid the complete price in purchasing an HP product.

[Monday, September 21, 2009 12:45 AM] -- Souvik D says:
I see. However, I would suggest you to contact HP Support in India to put forward your concerns.

[Monday, September 21, 2009 12:46 AM] -- Apoorva Sheth says:
No....there's no proper person in HP India to contact and most of the top authorities of HP I believe in India are corrupt.

[Monday, September 21, 2009 12:48 AM] -- Apoorva Sheth says:
I need to reach somebody at the top authority in the HP US where the company actually operates from...kindly try to understand the importace level of my request to ask for the needed information please. Its "CRITICAL"!

[Monday, September 21, 2009 12:50 AM] -- Souvik D says:
I am sorry. I do not have an option to do so. Since the notebook has been purchased from India, any queries and concerns are to be shared with HP Support in India. Thank you for your understanding.

[Monday, September 21, 2009 12:53 AM] -- Apoorva Sheth says:
Else if this system of Grey Market continues in India for longer time, I strongly believe HP's brand and valuable name will be in Danger and flashed on News Channel about HP's product sold in greymarket which in turn are sold to end "Genuine Customers" who are unaware of the fact that the product that they are purchasing belongs to Grey Market as it is meant to be sold in different country...Thereby Warranty will be ineffective beyond, HP is not ready to assist.

[Monday, September 21, 2009 12:58 AM] -- Apoorva Sheth says:
People are selling defective HP products obtain from Greymarket and it will be not that person who would be much affected as nobody knows them commonly but the precious name of Hewlett Packard will offcourse be dragged into public and media with news: "HP cheating with its genuine customer by not providing a valid Warranty Card to justify the "Authenticity of an HP Product". HP can also be dragged to Criminal Court or Consumer Court of India and a legal case can be filed against the company by destroying a customer's trust in HP.

[Monday, September 21, 2009 12:59 AM] -- Souvik D says:
Would you like me transfer this chat to India Support?

[Monday, September 21, 2009 12:59 AM] -- Apoorva Sheth says:
So Souvik, you decide by yourself what decision needs to be taken under such serious situation?

[Monday, September 21, 2009 12:59 AM] -- Souvik D says:
I will forward this session and all of its contents to the appropriate support group at this time.

[Monday, September 21, 2009 12:59 AM] -- Apoorva Sheth says:
Would you help me with an email address of HP's Managing Director?

[Monday, September 21, 2009 12:59 AM] -- Apoorva Sheth says:
Which group?

[Monday, September 21, 2009 1:00 AM] -- Automatically generated message:
The HP Support technician, Antony R has been assigned to your case.

[Monday, September 21, 2009 1:01 AM] -- Apoorva Sheth says:
And secondly, Registering any HP product doesn't reveal the product's actual identity from where it has been purchased, where it was initially supposed to be shipped to and sold?

[Monday, September 21, 2009 1:01 AM] -- Antony R says:
Hello Apoorva, thank you for contacting HP and for your interest in our Active Chat online support. My name is Anand.I'm going to take 2 minutes to review your information and will message you back very soon.

[Monday, September 21, 2009 1:03 AM] -- Apoorva Sheth says:
It seems like Souvik and you all are taking this entire matter very lightly, I'll approach press and tell them the entire worse experience I had with Hewlett Packard product.

[Monday, September 21, 2009 1:03 AM] -- Apoorva Sheth says:
Bye...

 

Posting the above chat log just shows how arrogant and ignorant you are.

From what I read, you are an Indian citizen who purchased an HP notebook in India. Supposedly, the notebook is from the USA? India won't support notebooks from the USA in India?

You shouldn't be yelling and arguing with HP chat people. You should notify the local authorities and/or the retailer where you purchased that notebook. If you feel mislead or know that your warranty has been voided, then there are other steps you could have taken.

The chat representative never denied the existence of your warranty. In fact, he advised you that he was unable to assist you and informed you of who to contact that can help.

Why didn't you try to take the help of the person he switched you to? Instead, you acted like you're g-d's gift and went on a lecture of how you will try to discredit HP.

If you think there is some sort of illegal distribution where you live, then you should tell the authorities.

Finally, may I ask what your initial question was? Why you needed HP support? There are many bright individuals on this NBR forum and I am positive one of us can attempt to help you out a little.

(It's late here. I may have interpreted your post imprecisely.)

 

additionally, I doubt that the seller held a knife to your throat to force you to buy their product. You, by spending money with the seller, are encouraging and enabling them to stay in business.

 

Hello All,
Wait a min here! You people have taken things out here in slightly wrong sense instead of questioning me further in this regards.

NO, the HP 530 Laptop that I hold doesn't belong from the U.S.

Last year, I purchased an HP 530 Laptop here in India from my Computer dealer who confidently misleads us by saying he is an "HP Authorized Dealer" but he is not as per HP India's record. This year, in the month of April, my LCD screen developed faults wherein liquid within have spread. So, I sent my HP 530 Laptop to one of their Service Centres here, in Mumbai for LCD screen replacement. Now, as per HP India's email sent to me, when they made a deep investigation on the Warranty Status of my HP 530 Laptop, they found out that this product from HP's side was shipped to some city in Dubai and if it is sold here in India, then this becomes a grey market product thereby most probably, my computer dealer has cheated me.

Now, I do have a purchase copy bill with me BUT that is of my Computer Dealer and that's not all. I rather won't consider any such Bill's being given by the respective shop owners worldwide while purchasing any HP products as this cannot help in considering the authenticity of any HP product purchased.

Now, HP in India merely works on the basis of Bills produced at their service centre (whenever any replacement is required) given by the respective shop owners to the customers at the time of purchase therefore (Warranty is considered not from the "Date of Manufacturing" but from the "Date of Purchase" which is being reflected on the Purchase copy). Thereby, if any HP products are purchased here in India, customers get the shop owner’s purchase bill and not Hewlett Packard’s bill as there simply aren’t any!

Now here are the 2 EXTREME ISSUES WHICH HP FAILED TO REALIZE:

END CUSTOMER GETS CHEATED!
1. The own bill provided by any shop owner cannot be trusted since in NO WAY I can trace the genuineness of the product merely by holding such bills in my hand. Such bills can be easily made by any person who tries to cheat a genuine customer by selling the Grey market HP laptop at the market or higher price with a "Genuine Looking Bill" but that's NOT GENUINE!!!!!! B’coz by looking at the bill, one cannot say if the HP product that they hold is meant and legalize to be sold here in India? No!

Q) So, what solution do we have in store to resolve such serious issue?
Ans: Well, Many!@

a) Firstly, it has to be mandatory and a legal law should be passed by Govt. of India to make sure that any HP product purchased by the end customer is accompanied by an HP Genuine Warranty Card. This Warranty Card should have an HP Genuine Hallmark (Rainbow Colour Sticker is what I am referring to here) sticker on it which when seen from different directions displays HP and its logo. This is something similar to an Original Nokia battery that I purchased few months ago. This original battery of Nokia has a multi-coloured sticker on it which when seen from different directions shows “Hands of two different people holding each other”.
I am seriously unable to digest that Govt of India has allowed all these major brands like HP & Nokia to sell their products to all serious buyers / Genuine End customers “WITHOUT A WARRANTY CARD”???? Very surprising!

b) After getting the Warranty card with the product’s Serial & Product number on it, the same should be registered on HP’s website. Thankfully this option is provided by HP but that is ultimately “BULLSH...T” & CRAP!!!! What’s the point of registering an HP product if all I get to see is my Product Name, Model Name & Serial Number? All these information I can see on my HP product as well if I flip it over. You can take a look at the screenshot to understand what I get to see after registering my HP 530 product.

Again, “Warranty Status Check” is another highly “BULLSH...T” service provided by HP b’coz I did try to check for complete information about the HP product I purchased by visiting the below link and i) Selecting my Country from the list ii) Entering the product number iii) Entering the serial number and finally clicking on Submit. The next page I received mentioned: “Warranty check results” which I request you to kindly take a look at the Screenshot: “HP Warranty Check” attached with this post.

HP Warranty Check Link:
http://www13.itrc.hp.com/service/ewarranty/warrantyInput.do?admit=109447627+1253564794560+28353475

IT HAS TO display in which country the product purchased is meant to be sold in. Secondly, my warranty status should immediately get updated to “Date of purchase” from “Date of Manufacturing” to ease the replacement and HP’s Call Centre process. In case if the product purchased is of Grey market, upon registering the product, an alarm email should be sent to HP’s top authority immediately and a copy of it should be sent to end customer’s email address that’s being provided at the time of Product Registration thus informing both the company as well as the customer about the grey market product. This will result in customer getting a new laptop replacement from HP Company (Provided the product gets registered within a week’s time of its purchase which includes holidays as well). And HP will also get aware that people are deliberately using HP Company’s name and selling its product as grey market thereby cheating HP’s genuine end customer. Therefore, from a customer’s point of view, it will be the name of “Hewlett Packard” reputation at task. Customer will feel like cheated from both sides if the product doesn’t get replaced.

HP Call Centre Warranty Check “Understanding” Issue:
2. Whenever a customer calls up an HP Call Centre here in India, when the executive pulls up the customer’s laptop warranty information on his / her computer, its database always by default reflects "Date of Manufacturing" and HP Idiot has not provided them with a facility to update this "Manufacturing Date" with "Purchase Date" so that the Warranty from now onwards can be considered & followed as per “Date of purchase”.

So, for e.g., if I purchase a product in the month of June which is "Manufactured" in February by HP and if in next year, in the month of April, if the product faces any hardware issue and when I call up HP Call Centre, they like stupid will start arguing non-sense with the customer that the Warranty on the product has expired. I feel like giving one big Slap to such executives b'coz such fools need to understand that as per Hewlett Packard (its useless system of working), its product's warranty is always considered from the "Date of Purchase" and what that executive is looking at is the "Date of Manufacturing" which isn't considered at all. It is simply for their information purpose. Infact, I practically have wasted my enough time in making these Call Centre kids understand by guiding them as if I am the owner of Hewlett Packard. Simply stupidity!

 

Hey Newsposter or whatever your name is...I don't care.

Better keep your smart talks with you. You cannot misbehave in such a way with any members of this forum.

It is I who suffered from cheating simply b'coz I purchased this HP 530 Laptop from my computer dealer in good faith and than he also mislead me by saying that he is an "HP Authorized Dealer" when he actually isn't!

And the actual blame should come on HP for not providing a system of supplying warranty card and "Complete Transparent Details" about the product on HP's Warranty Check / Product Registration website so that any customer across India can immediately question the seller about it else take the refund of money.

This is merely the reason why I was continuously requesting that agent in the chat to help me with an email address of the top director working for Hewlett Packard since the main office of HP is based in the US and that's the country from where it operates! But he too is stupid to understand my needs.

Apoorva.

 

To,
The Administrator.

Respected Sir / Mam,

As seen below, I didn't at all like the behavior and the bad language used by the user "Newsposter" against me. I therefore request you to kindly ban him & his computer IP Address from this Notebook Forums on the account of extremely misbehaving!

Regards,
Apoorva.

 

While we feel for your situation apoorvasheth, there is really nothing that can be done about it in here. Sure, we all like to post problems and hopefully someone will come in and give a solution or 3. That is the nature of forum sites. But this is a little outside of a forum's standard.
Also, the Customer Service person you initially talked to from HP USA more than likely wasn't qualified to handle any issues that were connected to HP India (most businesses that have worldwide locations train people for specific regions and instruct them to send a call to the proper region if they receive one that they are not trained for.) Because that is where the laptop was purchased, he couldn't do anything more than connect you to them.
As for newsposter, while his comment was smart, it was not without a point or was it a violation of the rules of conduct for this forum (Trust me, there have been a LOT worse). And he never used any inappropriate language.
All in all, you have been wrong. I am sorry for that. But this is a little beyond what we can do in the forums. Short of makig the repairs on your laptop yourself or sending it to a repair shop, I don't know of any other way to resolve this for. Good luck.

 

First, calm down. Nothing good comes from overheated discussion, be it with HP support or internet forums.

What steps have you taken against the retailer you bought the computer from? Asked for refund, free or reduced cost repair, even a replacement laptop?

Like you said yourself, you feel cheated. Now fight with the cheater: the shop that sold the computer and did not tell you the truth.

This is something that HP cannot help with, flaming at HP will not bring this case any further.

 

I don't think newsposter should be banned. However, he should make an apology for what he posted. Newsposter made an assumption and gave his opinion without complete thought. He made a very inaccurate analogy that portrays that topic creator as an instigator to an illegal crime. In fact, the topic creator, based upon what he claims, had no advanced knowledge of this and was therefore wrongly mistreated by the retailer. He was the victim.

That still doesn't justify discrediting HP and/or taking a rage out on their employees.

Lastly, HP had no knowledge of this and should not have to replace your notebook. The transaction was between you and a phony "HP Authorized Reseller." I would assume HP could file suit for the name usage. You, depending on your law, would need to seek damages from the retailer.

I hope that made sense. Best of luck to you and your battle.

 

How is the OPs 'problem' in any way the fault of HP? Or me?

The key here, before commiserating, is to determine the exact (!!) circumstances around the import and sale of the laptop. To that end, we have only the statements of the OP. Without corroborating info such as the scan of a sales invoice, address or web site of the seller, etc, etc, his statements have to be evaluated in light of the interchange he (allegedly) had with HP support.

 

The service agents in HP India don't know what they're doing. HP's business notebooks have an international warranty coverage, so it really doesn't matter where you've purchased your notebook. As long as the warranty is valid, they should be able to repair or replace it. The HP Compaq 530 has a standard 1 year global warranty coverage. The product warranty statement that comes with your laptop (assuming you bought it with a box, sealed) should make this clear. You can purchase CarePacks for additional warranty coverage.

Unlike mobile phone products, notebooks often carry international warranties as there are no carrier-specific limitations.

 

Dear Chrixx,

Hi There! Well, my HP 530 Notebook was definitely under warranty when this issue with my LCD screen arise. However, due to the product being meant to be sold in Dubai But has been sold here in India, therefore, this becomes a Grey Market product as per HP's email therefore, HP India has " CANCELLED ALL THE WARRANTY ON THIS NOTEBOOK ! ! ! ! !

However, it becomes extremely shocking and surprising at the same time for me if I go as per Chrixx what you said: "HP's business notebooks have an international warranty coverage, so it really doesn't matter where you've purchased your notebook....." than how come HP India can cancel the warranty and decline to replace my LCD screen which earlier had been approved by them before they came to know that this HP 530 laptop was meant to be sold in Dubai. Quiet Wired.

And Chrixx, could you kindly take a look at the screenshot "HP Warranty Check" attached here? It displays complete information about the warranty on my HP 530 Notebook. Or I wonder if I am cheated here as well???


Regards,
Apoorva.

 

Hello Infamous22,

Well, you mentioned:

"HP had no knowledge of this and should not have to replace your notebook. The transaction was between you and a phony "HP Authorized Reseller."

I strongly disagree to your points mentioned if you say that HP cannot be held liable in all this regards and therefore isn't ready to replace my LCD Screen.

HP is cent percent held responsible for not replacing my Notebook's LCD screen just b'coz it belongs from the Grey Market. B'coz if this is the case than why Didn't HP initially at the time of " Online Product Registration" displayed entire information of this HP 530 Notebook that I purchased as I mentioned in my earlier post with screenshot? I could have known it in a matter of week's time of its purchase that the product I hold isn't meant to be sold here in India.

And since it was a newly purchase notebook, probably some solution I could definitely have arrived at.

And the biggest mistake as I have been kept repeating...."WHY HP DOESN'T PROVIDE ITS GENUINE WARRANTY CARD ALONG WITH ITS PRODUCTS INITIALLY AT THE TIME OF PURCHASE AS THAT IS THE ONLY SOURCE OF IDENTIFYING THE "Genuineness" of an HP Product EVEN FOR A NOVOICE PC PRODUCT PURCHASER".

It is not the customer but HP who relies merely on the purchase copy bill (For Hardware parts replacement) which I did produce so HP keeping their work trend in mind, they have to accept my LCD screen replacement.
Else, HP needs to provide an alternate source of product's Genuineness identification and the same to be reported to them within a week of its product's purchase if the end customer finds an issue with product's selling location.

Infact, I strongly urge that HP India should replace my entire HP 530 Laptop with a new Current running model of same or higher price such as HP 540.
I won't at all mind paying that difference amount if they really care about their so called slogan: "FOR HP, CUSTOMER SATIFACTION IS THEIR FIRST PREFERENCE" but I do not see that out here.

You also mentioned:
"You, depending on your law, would need to seek damages from the retailer".

The biggest law in India is that - "There is NO LAW AT ALL". 90% of people in law are corrupted! So, it is even more foolishness to approach them for justice!
What speaks in India is "Money Power". And if I have to file my genuine case either with Consumer or any other Court, I believe I won't get justice until at least 2yrs have passed by b'coz that's the speed at which Indian law works here. By that time, I might have ended up spending anywhere between Rs. 40k - 50k in legislation and case fighting charges on every Hearing Date given by the judge.
This law process will finally supersede the actual cost of my laptop.


Regards,
Apoorva.

 

if I know HP, I don't think that they are declining to repair an LCD because of where the notebook was purchased (as stated the business class notebooks have a "REAL" international warranty, not the half-a$$ed kinda-maybe-could be international warranty the consumer units carry) so as long as the unit still has warranty (is under a year old or what have you, they lookup warranty based on the product and serial #) they can service it (but you have to go through the service policy of whatever country your in, I would imagine that probably means walk in service in India). I think that the real reason they won't repair your LCD is because when it comes to HP and LCDs, just about anything that could cause the liquid to come out of the screen as you described would be termed as "Accidental/Customer induced damage" (weather you damaged your screen or not) which they will not cover under the factory warranty. I think that whoever you were talking to who declined this repair may have just cooked up this grey-market business to get you off their phone. Wouldn't be the first time. If HP India has really cancelled your warranty because of this, they also should have to provide you with some type of notification (I have never heard of them cancelling warranties like this before but you never know, when it comes to big companies nothing is surprising anymore). If so please post a copy/excerpt of this here for us to see and refer to it in all further dealings with HP. Instead of asking them questions on policy like you did in your chat, refer DIRECTLY to the notice they gave you. If they gave you no notice refer to the ticket #/support agent who told you this. I still have to say in my experience it sounds like someone just fed you a line of B.S. Bottom line, contact HP either by phone, email or chat. Ask them WHY they will not repair it under warranty and whatever they say ask them to provide you with an email explaining this.

 

I still don't see a scan of the purchase receipt.

Were I in this 'situation' I would contact one of the larger HP distributors/business partners in India, probably someone like Ashtech Infotech. Those people are the largest local partner HP has and do most of the in and out of warranty repairs there and for the middle east. If anyone knows exactly what is up with your machine, both technically and legally, they will.

Not too many US companies operate in India without local 'partners'. Corporate ownership laws in India almost always require a local partner who owns 35-51% of the combined operating company. IBM, HP, Xerox, GM, etc, etc are all compelled to work under these laws.

 

It is a well known fact that:

Trolls always have a beef, and a low post count in the forum.

Trolls always have a reason for existence, and lastly;

It is never the troll's fault for (insert issue here).

I do not believe there is no one you can contact over there, if you did your due dilligence vs posting like a troll here, you would find assistance. I know for a fact that I could.

You bought it, you didn't check what you got, you now feel stupid, and want someone else to take the fall.


You have a very tiny point about the seller, take it up with your local corrupt authorities.

 

All I can say is wow, can I have that half hour of my life that it took to read this thread back? I agree with RW-One on this one. If it walks like a duck, quacks like a duck, then its a duck. Its not HP's fault that India is corrupt, or HP's fault you did not perform due diligence before buying by simply checking to see if it was an authorized dealer or if there really is an active valid warranty, nor ours to solve your problems for you. Also just FYI, posting in bold html is a sure fire way to get ignored I can assure you that. Your comment "Or I wonder if I am cheated here as well???" sealed your coffin for me.

Best of luck (not)

 

You know, I was waiting on someone to mention that whole "Or I wonder if I am cheated here as well???" comment. Just about everyone in here has tried to help you. You are unhappy with the answers and that isn't fair to the forum that you are attempting to rudely take it out on the rest of us. To be honest, I am still wondering why you posted in here about this particular situation. Then, to bash HP, yell at the CSR that tried to help you and then yell as us in here. If you really wanted our help, you wouldn't throw a fit when you didn't get the answer you wanted or couldn't get anyone to bash HP with you. I do wish you the best of luck, but with the disposition you are showing the people in here and at HP, it really doesn't look like you are going to get anywhere.

 

Amen Remy!

 

guys, if you want some 'background', Google the OPs name and pay particular attention to postings in legal assistance and consumer forums in India.

 

After reading through this guys complaints I KNEW something sounded fishy. Take a look at this link, in particular the dates and the issue he is having. Just like you said in your post Heavy42, accidental damage.

http://www.complaintsboard.com/complaints/ashtech-infotech-pvt-ltd-c226750.html

 

Hello Reby,

Well, once again you people have mistaken my statements and seems like you all didn't read it properly. And then you all one by one go on making false non-sense statements against me.

Reby you mentioned:

"Your comment "Or I wonder if I am cheated here as well???" sealed your coffin for me."

And RemyL75, you too mentioned:

"You know, I was waiting on someone to mention that whole "Or I wonder if I am cheated here as well???" comment."
Also: "that you are attempting to rudely take it out on the rest of us."
"and then yell as us in here."
Also: "but with the disposition you are showing the people in here..."

"And Chrixx, could you kindly take a look at the screenshot "HP Warranty Check" attached here? It displays complete information about the warranty on my HP 530 Notebook. Or I wonder if I am cheated here as well???"

In this statement of mine, I am requesting the user Chrixx to kindly take a look at "HP Warranty Check" screenshot attached with my post. This screenshot explains about the warranty on my HP 530 Notebook. After that, I end the statement and asked Chrixx if the warranty shown in the screenshot is correct or is it that I am being cheated in that as well?

This is what I actually asked.


Regards,
Apoorva.

 

As been said multiple times, your issue is with the unauthorized reseller and/or the Indian government.

HP follows all standard industry procedures when it comes to warranties. Any computer purchased directly from HP will be kept in their database, and the warranty period begins at the invoice date. Any computer purchased from a third-party will require proof of purchase (receipt or invoice), and the warranty will begin on the date present on the receipt.

 

Wait a second bobthenailer, without my confirmation, you cannot claim my LCD screen as "Accidental Damage" nor do you have any rights to say that!!!!

This HP 530 Laptop is with me and not with you. Sitting remotely, you just can't go ahead as per your WIRED IMAGINATIONS & mention whatever you feel like is correct thereby providing wrong information that comes in you kiddish mind!

Secondly, what is it fishy that you observe after going through my post at the link mentioned by you????

I am here to take guidance and help at the same time report about my fraud computer dealer who cheated me and to add to this, HP instead of acting responsibly & politely moving ahead with the screen replacement of my HP 530's LCD Laptop but HP didn't do it simply b'coz my HP 530 belongs to a grey market else they were ready to replace the screen.

However, as per their policy of hardware parts replacement, all they require is a "Proof of Purchase copy" which as I said earlier I did provide. Now HP has no rights to say that this product belong from a grey market else they should have responsibly acted right before the purchase of its products by providing "HP Genuine Warranty Card" as I have been kept repeating earlier number of times. In this way, a customer would also get slight confidence in going ahead and making a purchase. But HP has till date been transacting in India without a warranty card....Nokia too...I wonder how come any electronic product be sold without the company's Warranty card...too BAD....

Regards,
Apoorva.

 

Hello Lithus,

It seems like even after such long explanation I gave before, you haven't understood few things properly.

You mentioned:

"Any computer purchased from a third-party will require proof of purchase (receipt or invoice), and the warranty will begin on the date present on the receipt."

If that's the case then I have purchased my HP 530 Laptop from Third party and I do have "Proof Of Purchase copy" with me. So Lithus, could you kindly explain me that why HP India wasn't ready to replace my laptop's LCD screen even after producing my Purchase copy bill as per what you are saying?


Regards,
Apoorva.

 

@apoorvasheth Please respect the other members and stop being aggressive and rude to them. They're just trying to help you out and if you don't like their answers seek for help elsewhere. If you think someone is being rude to you or that you've been insulted please report it instead of reponding to him/her.
Thank you

I had to edit and/or delete some posts.

 

Didn't you write, on an Indian forum, that you took your laptop to bed 'for safekeeping' (your words) and when you woke up in the morning, the screen was all distorted and unuseable?

Your first posting in those forums was some 60 days after your warranty would have expired. This is based on your other statements as to when you originall bought the laptop from XCOM. So even if you had a 'legal' warranty it would have been expired long before the fault arose. So the point of someone, somewhere ("a barking dog with an animals brain", I love that quote) not honoring a (expired) warranty is moot.

And we still don't have a scan or screenshot of the original purchase receipt.

 

Lets see, not going to start name calling flame war here, nope going to take the high road on this one. I didn't say you accidentally damaged your laptop, you did in your thread on the other forum which I found and posted. From my experience with HP, if you call them and say that the liquid is coming out of your LCD screen, weather your in warranty or not they are going to term that as accidental damage (weather you dropped it or not, even if you say you didn't) and will want you to pay for the repair. That is part of your case that you're not mentioning here and is most likely why HP would decline on a repair (just like the other guy, Heavy 43 said), even if you were in warranty, unless you had previously purchased an ADP (Accidental Damage Protection) warranty from them. Your issue with your reseller is unfortunate but there is nothing you can do to force HP's hand at going after them for , according to you, falsely representing themselves as a HP authorized retailer. Like others have said all you can do is try to take the retailer to court.
Oh, and I called your story fishy because it is. You tell us one story here and another story on another forum, conveniently leaving out that HP said it was physically damaged and declined repair. Fact of the matter is, for getting your unit repaired for free under warranty, your argument does not have a leg to stand on. Even if it was in warranty, and was purchased from a real HP Authorized retailer, they would (and already have) termed it as accidental damage and want you to pay for it anyways.
I do think the point you bring about resellers is a good one and one that the rest of the community should keep in mind when buying a new unit. Also, name calling aside, if you disagree what someone says you probably shouldn't resort to name calling, it just makes your overall position look weaker and is a good way to get yourself banned from these forums.
Also, you can re-read my previous post, no where in there do I accuse you of damaging your laptop, but from past experience with HP I know it is what they will say (and as evidenced by your post in the other forum, already have said) when you have that type of issue with an LCD.

 

I have dealt with HP's service all over the APAC region except India, but I don't expect HP's policy to be any different in India for business notebooks, so I'd like to do something to eliminate further FUD spread by the OP.

1. The HP Compaq 530 comes with a 1 year international warranty standard, regardless of where it was purchased. If the seller is an HP authorised reseller or channel partner, the warranty starts the day of the invoice and can be used by the customer to have the warranty dates updated to reflect that. If purchased directly from HP, then the warranty usually starts on the ETA date of delivery when scanned from the factory. If the 530 is sold in India, it can be serviced in India and all business notebook models are usually available in all markets, especially with low end models such as the 530.

2. There is a warranty disclosure statement that comes with every notebook, and this is the OFFICIAL product statement. Please refer to the terms and conditions of it. If you do not have this, you have not purchased a genuine HP product, so I do not know where it came from. It may have been assembled from scrap parts for all we know.

3. Please post the HP note that states the reason(s) for them to decline servicing your laptop, so we can understand what the issue is. I cannot verify your claims otherwise.

4. The warranty check page is correct and is consistent with what the agents will see on their system, including additional Carepacks registered for your product.

5. Until I see further documentation or proof, I will not respond to your rather abusive and confrontational attitude.

 

Because, as you have mentioned multiple times yourself, you purchased your laptop from an unauthorized retailer.

 

Dear Newsposter,

Could you kindly reframe this sentence of yours in simple way and post back:

"Your first posting in those forums was some 60 days after your warranty would have expired."

I am not sure what you are exactly pointing towards to in terms of my product's warranty?

And which forum is this that you are talking about?

Regards,
Apoorva.

 

Wow ATG, this is fair that I should try to behave myself but others are given all super liberties by you to go ahead and make any false statements against my post without having any proper understanding and knowledge about what I am talking about or of my product and believe me...this becomes a serious high level of complete misunderstanding for visitors going through this post!
I cannot let other people going through this post of mine have false impression when I am actually right but people here aren’t' understanding.

And if you say:

"If you think someone is being rude to you or that you've been insulted please report it...."
Then I already reported on the first page about this user newsposter when he used bad language thereby insulting me...what did you do? Where did your wonderful talks vanish at that point?

Also, all the users here are still misunderstanding lots of information. That all is being allowed by you - ATG?

And ATG, I just previously mentioned to bobthenailer not to mention false information if they aren't aware about the overall situation out here still newsposter again went ahead and gave a serious false information:

"So even if you had a 'legal' warranty it would have been expired long before the fault arose"

If this is what he talks about than ATG, do you have the courage to ask Newsposter to prove this statement of his that's mentioned above?

If he says that my HP's LCD screen developed faults outside the warranty, he needs to prove it! Let's see if he can...!


Regards,
Apoorva.

 

Dear Lithus,

Let it be an unauthorized dealer. The point here is that I hold an HP product. I am the end customer and this fight is now between the company HP India and that fraud using the name of HP illegally thereby cheating HP’s genuine customer! I have been continuously mentioning out here that it is HP who in first place should provide HP Product Warranty Card... But they didn't! They failed to do so! This is a failure from their part! Are other electronic products I purchase fool or lost their mind simply b’coz they provide a Warranty Card with their product?

Secondly, entire information under Online Product Registration and Warranty Status check should be complete and transparent. At least it needs to mention where is the product supposed to be shipped to?
Or it needs to mention (after entering my HP 530 laptop's Serial & Product number at the registration page) that: "This product (Serial #) is authorized to be sold in India". This would give me immense mental peace of mind; you see...otherwise how will I even know that the HP product I am holding is a genuine one? Only HP can tell, right?


Regards,
Apoorva.

 

Dear Bobthenailer,

Could you kindly clarify in clear language when you mention this:

"If you call them and say that the liquid is coming out of your LCD screen"

You mentioned:

"You did in your thread on the other forum which I found and posted."

Which forum are you referring to?

You mentioned:
"And will want you to pay for the repair. That is part of your case....."

No, as I have repeatedly been mentioning earlier but then there seems to be serious problems with all you people's English language or your all common sense.

"HP was ready to replace my LCD screen!!!!!!!"

This is b'coz I made them realize the situation, the true reason for this liquid to spread from within the LCD screen, my case was genuine and they realize it that in this case, it is the fault of the product itself and not that of the customer so, they were ready to replace my LCD screen.

However, my culprit, most disgusting, like a wild bad animal computer dealer kicked me off from my back by selling me product belonging from a Grey Market which is the actual reason why HP India decline to replace my LCD screen. This is called as cheating a consumer from both sides. Everybody receive their part of money, the bitter truth is that it’s always a customer who is left behind to suffer.


Regards,
Apoorva.

 

Firstly, you were cheated by the unauthorized retailer, not by HP.

Secondly, HP is not required to post warranty information online. The fact that they put anything online is a bonus to the customer.

Thirdly, I cannot speak for outside the United States, but all HP laptops sold here come with a warranty registration card.

You do realize that out of everyone who has posted on this thread, NOBODY agrees with you right? You are deluded into thinking that you are the one who is correct, when in fact, you're the one misunderstanding the situation. Not often is there a thread in which everyone is against one single person. When that occurs, that single person needs to re-evaluate their position.

So, as I repeat, your situation is that you were cheated by an unauthorized retailer. Your issue is with the retailer, not HP. I suggest you take appropriate actions against the retailer to recoup your losses.

Finally, your English is far from perfect, and filled with grammatical errors that make comprehension tedious for a native speaker.

 

There really isn't much to add and this thread should probably be closed.

But...

HP Warranty would work like this in the event that your machine was not registered in their database:

1. Provide bill of sale. Sale date versus warranty claim must be within warranty period.
2. Provide serial number. Serial number in BIOS must match Serial number on bottom side sticker.

If 1 and 2 are valid, then HP is highly likely to perform according to the terms as stated in the warranty.

If not, then you're SOL. (Shiatsu-out-of-luck).

Gray markets are not the responsibility of any company to police. Ebay is a "gray market" yet HP generally honors the warranties of computers sold on there.

You don't need a warranty card with HP computers. Most do not come with it. They only come with the warranty pamphlet that details the terms. First boot up of a new machine will direct you to fill out warranty registration online.

So likely, if that didn't happen, then your machine is "green market" (i.e. used being sold as new) rather than gray market (new but not sold through official authorized channel).

BTW, Since LCD screens do not arbitrarily crack, but do so because of user error/mishandling, most companies would not cover it under warranty unless you purchased an auxillary accidental damage warranty.

There's nothing that anyone in this forum can do to help you. Your best course of action is to seek legal redress from the dealer that sold you the unit.

Good luck.

 

This is the forum I am talking about
http://www.complaintsboard.com/complaints/ashtech-infotech-pvt-ltd-c226750.html

I will post an excerpt as well.

"XCOM INFOTECH FURTHER FORWARDED THIS HP 530 LAPTOP TO THIS DISGUSTING AND FRAUD HP SERVICE CENTRE “ASHTECH INFOTECH PVT LTD”, MAHALAXMI FOR SCREEN REPLACEMENT. HOWEVER THESE IDIOTS & COMPLETELY UNEDUCATED SERVICE CENTRE DIDN’T ACCEPT THE REPLACEMENT OF MY LCD SCREEN AS THEY CONSIDERED IT AS PHYSICALLY DAMAGE WHEN THEY SHOULD HAVE FIRST CONTACTED ME WHO IS AN END CUSTOMER AND ASK ABOUT THE ACTUAL REASON FOR THE LCD SCREEN ISSUE TO ARISE. NOW ONCE I RECEIVED THIS HP 530 LAPTOP BACK, I FOUND THAT THE FRONT-BOTTOM SIDE OF MY LCD HAD ALL BALL POINT MARKS AT BOTH THE ENDS, THE TOP-LEFT SIDE OF THE COATING HAD CAME OFF THIS MAKING THE FRONT SIDE LOOK UGLY. NEXT, I NOTICED THAT THE DOUBLE-CLICK ON THIS TOUCHPAD IS NOT WORKING??? ONE MORE SHOCKING FACTOR I NOTICED WAS THAT THE FAN SPEED AT THE SIDE OF THE VENTILATION ( FROM WHERE THE AIR ESCAPES) IS NOW RUNNING AT AN EXTREMELY HIGHER SPEED THEN IT USED TO WHEN I SENT THIS LAPTOP TO THEM VIA XCOM INFOTECH"

Also I feel I should add, in my experience, I have never heard of HP actually reversing accidental damage findings except when going through a Case Manager but I will admit that I have never dealt with and do not really know anyone who has dealt with India Support (I mean support for the country of India, a lot of their North American support is located there but I am not really aware of their specific policies/procedures for business/operations conducted in the Indian market)

 

I say let the thread grow and prosper. It has all the makings of a Web Classic.......

And I still don't see scans or screen shots of the original purchase receipt and any written communication with XCOM, Ashtech, or HP/India.

 

like who cares... go tell HP. Unless they send me a new elitebook, this doesn't matter to me

 

You might have better luck just buying another LCD from ebay and installing it yourself. Many times you can get a parts laptop or a used LCD pretty cheaply. I did that when I broke the screen on my 15" Sager - I got an old broken 15" ECS laptop with a good screen for $50, swapped the screens, and the LCD works perfectly now (it's been working for 2 years now).

Just another avenue that may be worth pursuing.

 

Hello There!

I will again repeat the same thing as I mentioned earlier,

" Warranty card is definitely required to make sure customer doesn't get cheated no matter from whichever source HP's product is purchased. B'coz a Proof Of Purchase copy can be made by anybody but not an HP's Warranty Card with a special Rainbow colour authentic sticker on it. This warranty card should also be pre-printed with the Laptop's Serial Number and Product number on it that's being sold along to further enhance and strengthen the authenticity of an HP product.”

Had I knew if HP does provide Warranty card along with its product, I would never be cheated b’coz I could immediately question my computer dealer about this warranty card else, I won’t make the remaining 50% payment thereby he would be left with 2 choices, either to provide the warranty card or to take back this Fraud HP 530 laptop and refund my money. Neither of this could happen resulting in me finally being cheated. When I purchase other electronic products in India such as Washing Machine, Television, Microwaves, etc... Companies like LG, Philips, Sony, Samsung, Videocon, IFB selling such products always make sure that a Warranty Card is provided with the product. Are they fools to include the Warranty card? Kindly explain this to me if that’s what your comment mentioned above: “You don't need a warranty card with HP computers”.

Now I have all the rights to claim the damages from HP directly instead for not fulfilling their basic responsibility.

You also mentioned:
“Gray markets are not the responsibility of any company “

That’s True & I agree with it! But providing Genuine Warranty Card with an HP product becomes an utmost priority & responsibility of Hewlett Packard. I still can’t digest this fact that can such highly well know and highly professional company like Hewlett Packard can sell around its laptop with a Warranty Card accompanied? Very Strange! It is equally the fault of my Indian Government to allow such practice from past long time and is still going on thereby waiting for another customer like me to be cheated by such cheap computer dealers and thereby customer being dissatisfied by HP.

You also mentioned:
“First boot up of a new machine will direct you to fill out warranty registration online.”

I did that as well. I did register my HP 530 Laptop online but as a matter of fact, that didn’t help me in realizing that this product that I have purchased is from a Grey Market product wherein it was supposed to be shipped and sold in Dubai. Online registration merely gives extremely basic information about my product’s Serial Number, Product number and Date of Manufacturing.

Why HP couldn’t upon entering my laptop’s Product & Serial number immediately captured that this product isn’t authorized to be sold in India therefore, HP won’t provide any warranty on it. And I did select India as my country from which HP could have easily made out that this particular HP 530 laptop is of “Grey Market”.


You also mentioned:
“BTW, Since LCD screens do not arbitrarily crack, but do so because of user error/mishandling...”

That’s true but not in my case b’coz as I already explained, a day prior to this LCD incident occurred, I was working on my HP 530 Laptop uptill 2:30 midnight and there was absolutely no issue at all with the LCD screen. Everything was absolutely fine without a single sign of Crack or Liquid spread in any area of the LCD Screen. Then I made sure that Windows has “Shutdown” and that the Laptop is turned off and then closed the LID of the laptop very slowly ( I never make rough use of any product I own...I am highly particular in such matters...After all, it is my product ) and placed in on bed in a safe area wherein it won’t come in between anybody. Next morning, at 8:00am, when I open the LID cover, I got a shock of my life to see this wired issue that I never saw before: “Liquid within LCD screen has been spread”. However, I got much surprised when I moved my fingers gently on the LCD screen just to find that externally, there’s no issue at all but happened was internally. Now in just a span of these few hours (2:30am – 8:00am) when everybody were sleeping, I wonder how could this issue arise in my Laptop’s LCD screen? Also, nobody touches my HP 530 Laptop except me. And the Charging Cord too was disconnected when my laptop was placed on bed safely. So, howcould such wired issue at first place arise all of a sudden?

You mentioned:
“There's nothing that anyone in this forum can do to help you”

That I can already see and understand looking at unpractical and kiddish answers given out here.

And you mentioned:

“1. Provide bill of sale. Sale date versus warranty claim must be within warranty period.
2. Provide serial number. Serial number in BIOS must match Serial number on bottom side sticker.”

For point 1, yes, The Bill of Sale versus Warranty claim was in warranty period at that point of time when this issue arise and that’s the reason why HP India approved to replace the LCD screen.

2. Yes, they both off course match!

Now you all tell me >>> “At how many areas should I start forgiving HP for their mismanagement and irresponsibility?”


Regards,
Apoorva.

 

I think HP refused to provide you service because of your poor attitude. Brush up on your social skills and perhaps you'll get somewhere.

 

Ok, gonna give this one last try, then I am done.

1. "kiddish" is not a word in the English language. If you are going to criticize the posters in this topic about not understanding simple English, then please refrain from using words that do not formally exist in the vocabulary of said language. Also, this sentence is not phrased correctly in English.... "At how many areas should I start forgiving HP for their mismanagement and irresponsibility?". I believe you need a new/better translator. Google has one I believe.

2. You have stated over and over (and over) that HP India (and the majority of businesses in India) are corrupt. We cannot help you with that, since that seems to be the bigger issue here. A forum, no matter how many members, cannot make a change of that scale and/or scope. And speaking of helping...

3. Another reason we cannot help you is that no one here is connected to HP in any way, shape or form that would put them in any position to assist you. In other words..... We do not work for HP. We cannot give you customer service for a company that does not employ us. If you want to get something repaired/refunded from a company, going to another customer will not fix that. Even if you have tried the company and did not achieve the desired result (which is what happened in your case). All we can do is share our experiences, but clearly that is not what you are looking for here. We are on the same side of the equation as you are, the consumer side. We buy HP products just like you. We fill out our warranty cards, register online and have to call them if/when an issue arises, same as you. The only difference is, most of us get our notebooks directly from HP or an authorized seller. While this was not known to you at the time you made your purchase, this was not the case for you. Bottom line, this isn't a consumer issue.

4. The final reason why we cannot help you is that your disposition is negative and everything any of us have said, be it positive or negative, has gotten negative responses from you.

5. In the time you have spent on this forum and others posting about this (doing a google search for your name will show the forum(s) you have posted to about this same issue.), you could have solved your problem through alternate channels, as a lot of the back and forth here (most of it brought on by your negative comments that i touched on earlier) would have been avoided...

~purchased a new/used notebook from a different seller or from HP India directly (or maybe from a different country, as that is possible in some parts of the world. I am not sure if you can do that from India, but it would have been worth looking into).

~Bought a used version of the same one you have and used it for parts to repair your current one (you can do a google search for instructions on how to replace various parts on a notebook.).

~Googled the part number for your notebook's screen, gone to ebay (or a notebook parts site) , purchased the part and repaired it yourself (again, Google can help you to find instructions.)

6. You said that you "see and understand" that no one here can help you. By your stating that, I can only assume that you are still posting here only to incite negative attention from the members of this forum. If that is the case, that is not fair to the people that come here for legitimate help.

7. I agree with 2.0, this topic should be closed, because there is nothing else to be given or learned here. This is truly a matter for HP India, not for us or HP USA. I can understand your frustration and I sincerely do hope you find a real solution to your problem, but you are going about it the wrong way. I know you are going to quote this and pick it apart and say several negative things about it, as you have done with my previous posts and everyone else. If this is what gets you through the day, then have fun. I am not responding to anything you have to say about this post (although I will monitor the topic, just to see you prove my statement correct). I have said and done all I am capable of, so has everyone else who has posted to this topic. The rest is up to you. Take Care.

 

Oy vey ... The trolleth still liveth.

Hey, why not apply to work for HP? ROFLMAO

 

We're done here - there is no longer a point to discussing any of this.