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    Picture folder disappeared from admin documents?

    Discussion in 'HP' started by bspkumar, Feb 2, 2009.

  1. bspkumar

    bspkumar Notebook Enthusiast

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    I am a technical support executive for HP Notebooks.

    Customer is saying that he has transfered some photos to the "Jacob (adminstrator )" folder yester day. And he identified that the Jacob folder has disappeared.


    I think recovering the folder using any recovery software will be the option.

    Could you please suggest me the solution?

    Thanks in advance.
     
    bspkumar, Feb 2, 2009
    #1
  2. Hep!

    Hep! sees beauty in everything

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    Number 1 rule when dealing with customers:
    The customer is stupid, and is going to do stupid things then tell you otherwise.

    If you have the computer on hand, clone the drive and use the clone for your activities so the original is there in the chance you do need to do data recovery.
    Then, whether you've made a clone or not, do a quick search for the files. 9/10 times they've moved the files or the files are still in the recycle bin.
     
    Hep!, Feb 2, 2009
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  3. bspkumar

    bspkumar Notebook Enthusiast

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    Thank you for your answer
     
    bspkumar, Feb 3, 2009
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