Please God in heaven help me

I have a Presario V6000 notebook and am having problems with the speakers. It hasn't properly played music since Saturday when I installed drivers for a webcam. I attribute the failure to that.
But some techy guys I called advised me to to reinstall drivers and I did and it worked for a few days. Now it's back to nothing. The system thinks the speakers are working but there is no sound. Should I just do a full system recovery? Is it the webcam drivers? Also the mute button chirps when I touch it, but it no longer goes orange to indicate mute is on. Onscreen it says it has been muted.
This computer is only two months old and it does have itunes on it, maybe there's a problem there.
If anyone can help I'd be most grateful

Thanks for listening

Garfd

 

Don't do a system recovery or restore.

Try just downloading new audio drivers. Can you attach external speakers and play on them? Search Google for similar problems with the webcam software you installed, too.

 

thanks for your concern, much appreciated.
I plugged in headphones and no sound.
Should I download new audio drivers? I thought the computer did that automatically when I uninstalled the other ones, as I was advised to do.
Thanks

 

I have a speaker issue but headphones work so definitely speakers crapped out...

 

Try this. On the hardware menu, uninstall the sound driver, and also uninstall the web cam driver and reboot. Windows should recognize the hardwares and reinstalls the proper drivers. If not then download the drivers on the HP site. Or choose automatically download and install drivers on the system/hardware menu. Good luck. BTW do you hear the speaker when Windows starts?

 

thanks for the tips I'll try those.
No there's no sound when Windows starts. But the weird thing is when I use Skype the other guy can hear me but I can't hear him.

 

Are you sure that the volume is on ? and no mute ?

 

computer thinks sound is definitely on, as i went to control panel>sound and saw that the volume was up and the indicator bar was going up and down to show sound.
But when i did the sound test, nothing. The sound has definitely been corrupted, by the logitech webcam and old drivers that were on the disk that came with the cam.
So far I've uninstalled the sound drivers and reinstalled them, still not working.

 

maybe try using headphones just to make sure its not your speakers?

 

Did we really need such a dramatic thread title?

 

absolutely not but it got your attention

 

The first lesson of journalism is to draw your readers in. Well, good journalism anyway.

 

Thanks very much everyone. I did what was advised and it almost worked. But the sound died after updating using the Windows drivers.
I think it's a dreaded Vista bug I was lucky enough to suffer.
The webcam was dated 2005, i'll bring it back and just get one for Vista only and maybe do a full recovery. The computer's only two-months-old anyways.
So there's only a few programs that will be lost and can be easily upgraded.
But I must say once again, I was heartened by the response on here.
Thanks.

 

are you using Vista or XP?? Since something similar happened to me a few weeks ago. When I downloaded a new driver for my Dv2000z, I did not realized it was for Vista and not for XP. I every thing you listed happened to me. I tried to do a voice call and people will hear me but I will not hear them.

 

It's Vista. Funny thing is, and I don't know what happened, it's now sorted itself out.
I reinstalled drivers and it failed again, but I think the problem was down to the software which installed with the drivers.
I got rid of them again, then my wife plugged in the webcam and it worked fine.
No problems and the mute button works fine now too. Seems like the bug's been exorcised. Vista is simply baffling.