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    Please Help!!! Hd Dvd Problems

    Discussion in 'HP' started by danb1138, Jan 1, 2008.

  1. danb1138

    danb1138 Newbie

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    I recently purchased a HP9576 with built in HD DVD drive and Transformers on HD DVD to go with it. At first everything was fine, I was prompted to download the latest version of Quickplay and the disc played fine. Then on a second viewing the disc froze half way through and since then it has not worked. The drive wont read the disc and quickplay isn't picking up that there is a disc in the drive.

    I have reinstalled the the drivers for the Toshiba drive (TS-L802A ATA) and reinstalled the latest quicklplay and nothing has changed. The drive still recognises all other disc formats.

    If anyone can offer any help it would be greatly appreciated as HP have been of little help and I have extremely limited computing knowledge!

    ps happy new year all!
     
    danb1138, Jan 1, 2008
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  2. woods3336

    woods3336 Notebook Consultant

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    You are not alone, I am having the same issues as you (HP DV9657). I even did the exact same steps you did.

    I have gotten Transformers to play one time (never again, disc not recognized) and can't get any of the Harry Potter movies to even be recognized in the drive.

    In my research I could only find one thing that seems relevant - seems it has something to do with the keys stored somewhere on the hdd in a folder created by quickplay that need to be deleted and re-downloaded in order to play the movie? Ever heard of this? :confused:

    Hopefully someone in the know will help out....
     
    woods3336, Jan 2, 2008
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  3. SideSwipe

    SideSwipe Notebook Virtuoso

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    same for me! bought TF on HD-DVD and cant play it on that damn drive either! the bourne supremacy dvd works fine all the time but no other HD-DVD does!
     
    SideSwipe, Jan 2, 2008
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  4. tzastrow

    tzastrow Notebook Enthusiast

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    I had the EXACT same thing happen to me with the 300 HD DVD and my drive has never worked since and i have been working to fix it for four months and tried everything suggested to me on several forums, so far nothing has fixed it, honestly your best bet is to call HP and try to return it, sorry
     
    tzastrow, Jan 2, 2008
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  5. woods3336

    woods3336 Notebook Consultant

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    Is this what you did? Did it get resolved? Does HP just send you a new drive or do you have to send in entire lappy?
     
    woods3336, Jan 2, 2008
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  6. tzastrow

    tzastrow Notebook Enthusiast

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    it depends on how much you yell at them, and on what exactly you want. I still don't have anything resolved by HP but my situation is a lil different as i have a few other problems with my laptop as well. Bascially as long as you give them crap they should send you a new drive or they will have you mail them the laptop for repair. However from my experience with this issue is that it will never get fixed as its probably a combo of hardware and software problems so no single thing will ever fix the problem
     
    tzastrow, Jan 3, 2008
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