Policy of returning Hp envy 15

Guys , I wanna know am i able to get a refund of my hp envy in the us? I just got it 3 days and i am very un happy because purplish webcam quality, after full charge my battery and i restart it can boot into window. what policy Hp have in us. Currently im in uk and i bought it from us.

guys please help me? I'm among those lucky to have a hardware issue.

 

You've got 21 days from receiving it to try it out. If you don't like, just send it back and you get a 100% refund.

At least, in the US anyway, I don't see why it would be different there.

 

so you mean i can just call up Hp support center and tell them I want to refund? but im buying from a retailer called HID evolution. Can refund straight to Hp or I need to return back to my retailer?

 

In the US you have 21 day policy to return it (as it was sent) for a full refund. But what are your problems with the Envy?

 

It means I can ask my retailer to refund and i get my full amount back right?

 

bought it from HP Direct? Then yes. But IIRC you had to pay the shipping. That part I can't really recall but yes, full refund.

Albeit, if bought with something like Bing CashBack or any other of those, I suggest contacting them first as it could give problems...

 

No I bought it online with HID evolution and get the send it over to UK. I can pay the shipping fee but HID evolution seems to get a rebate of 15%

http://www.hidevolution.com/index.php?main_page=shippinginfo&zenid=013307ef9b966b323400a90a9fefaead.

It's not my fault, but a factory defect. I dont even OC or anything. I just e-mail them and wait if they can replace for me one or refund me.

 

It is a factory thing as it seems. Replacing it wouldn't be any problem, and AFAIK HP UK does support even the basic warranty (I checked for France and my US Envy is covered here in France).

Contact them, explain your problem and ask for a replacement. If you're not pleased with that, then within the 21 days send it back and ask for a refund.

 

So you mean I can replace and refund my whole system in UK rather than in US?

 

I think you can. You have to contact HP UK and ask, asking is free !

If not, then the US. About replacement sounds more likely than refund from the UK, but as I said, warranty speaking, I'm covered here. I haven't tried to exchange it or get a refund for mine, since I am a quite happy owner.