Possibility of demanding a new HP notebook model?

So I own an HP dv3t that's 2 1/2 years old. It has undergone many problems, most notably overheating of the GPU and CPU. It has been sent in to HP at least 5 times due to this and other issues such as ethernet port failure. I have HP Total Care until February 2012.

When my notebook initially started overheating, I wrote a letter and placed it in the package with my notebook requesting a new model (since I had spent a lot of time on the phone with HP to get a box to send it in). They ended up fixing my notebook and sending the original back. I looked past this and continued to use my notebook for another 10 months or so until today, when temperatures of my CPU have reached past 95 degrees C. The only task I was running tonight was Google Chrome.

So I am here asking you guys if you have any experience with asking for a new model from HP. I am sure if HP looked up my repair history of this notebook, they might consider it. I want to call this Friday. Thanks for your support!

 

I had a custom made HDX 16 that fried after a cup of water fell on it. I sent it back to them and when they got it they coudlnt repair it so they offer me a custom made DV7T Quad Edition.

 

I believe that under the lemon law you should be able to get a new one after having to send it in 3 times. I think it varies by state though.

 

Hi BlackHawk7,

I am sorry to hear about your experience with your dv3t. Have you contacted HP? I work for HP and would like to review your past repairs. Please email me your product and contact information to [email protected]. Please include Attn: Veronica-NBR in the subject line. I look forward to hearing from you.


"The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"

 

Running that hot when only having a browser open seems to me like some background processes need to be killed. What are your processor usage levels? Are your power settings in high performance mode or balanced/battery saver? Without seeing the laptop it is tough to tell but it sure seems like something is loading down the processor and making it run hot.

 

Hope I can help! Besides finding someone who speaks english as their first language so they can understand you. Just call, or chat with them and they should take good care of you.

I never demanded anything from them, but had a DV8 which kept having wireless and shortcut issues. And I only had the standard warranty. But after about the third problem with the same item, I tried to send it in to be repaired. They had a case manager call me back who replaced my old failing laptop with a brand new one!

 

IF it turns out to be a hardware issue, and you have had the machine repaired a number of times already, then I would call tech support and ask that the issue be escalated to a Case Manager.

Any time I've had any type of issue that could not get resolved either through repairs or from dealing with Tech Support, I've asked for a Case Manager, and they have helped me every single time. After a machine has had so many repairs within a certain time period, the Case Manager can authorize a complete replacement with the same or different model, and will usually allow you to choose from a list of comparable models.

(This thread is almost two months old now, but I posted this for anyone else who may be reading this. Not enough people take advantage of the warranty options available to them)

 

Have you tried blowing the dust out of it with compressed air? Just shut down the machine, and use canned air to blow into the heat exhaust port and see if some dust comes flying out.