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    Presario V6065ea - freezing, even after re-install!!!

    Discussion in 'HP' started by SOHOIT, Mar 20, 2009.

  1. SOHOIT

    SOHOIT Newbie

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    Hi Guys,
    I have a client who dropped their laptop and has a damaged screen. the graphics card and backlight seem OK because when its plugged into and external monitor the video output is perfect. the laptop was working perfectly for about a year after they dropped it, but then it suddenly started to lock up with no response from the keyboard or mouse. - meaning they have to power the device off before they can use it again. - it would then work ok and then randomly lock up again. There is no real pattern to it.

    I have ran hardware diagnostics on the mobo, memory and hardrive with nothing showing as faulty.

    I thought it may have been a software issue so I re-installed the OS. but the symptoms are exactly the same.

    I recently ran Hard Drive Regenerator on the drive and it detected the hard drive no problem. - with no defects found on the drive.
    I then tried to use Spinrite on the Hardrive, but Spinrite cannot detect any harddrives. Does this mean a harddrive failure or a mobo hardrive controller problem?

    this is driving me nuts - hope someone can shed some light on this problem. :confused:
    regards

    SoHoIT
     
    SOHOIT, Mar 20, 2009
    #1
  2. brianstretch

    brianstretch Notebook Virtuoso

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    brianstretch, Mar 20, 2009
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  3. SOHOIT

    SOHOIT Newbie

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    Thanks for that. - I cant actually see my symptoms listed. - but the model number is, so I will call HP tomorrow to see what they say. will keep you posted
    regards
     
    SOHOIT, Mar 23, 2009
    #3
  4. SOHOIT

    SOHOIT Newbie

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    HP weren't that interested :mad:
    i called them and because the laptop is not in warranty they gave me a url at Hp's website which doesn't exist. they then gave me an email address to contact which im not hopeful about - haven't heard back yet. and finally they advised i could call a premium rate helpline to get some assistance - ( at 1 USD per minute) - needless to say I haven't called the number.
    not impressed with HP technical support anymore.
    will keep you posted. :eek:
    regards
    SoHo IT
     
    SOHOIT, Mar 24, 2009
    #4