Problem with Recovery DVD and DV 9500t

I just purchased a HP dv9500t from hpshopping a couple weeks ago. Here are the specs:

Vista Home Premium
T7500 Processor
17.0" WXGA+ (Ultra Brightview)
2 GB DDR2 memory
8600M GS Video Card
Webcam, Fingerprint Reader and Microphone
Wireless with Bluetooth
120 GB 7200 rpm HD
Lightscribe DVD Drive
High Capacity 8 Cell Battery
System Recovery DVD with Vista Home Premium


So my problem:

Everyone knows that when you first get a new laptop there are tons of garbage apps installed that you don't need or want. In my previous encounters with HP laptops, all I had to do was insert the Recovery Disk and reinstall everything and it would not install the garbage.

So the first day I had my laptop, I popped in the Recovery DVD that I paid an extra 18$ for and started the reinstall process. About 3 hours into the recovery process, I received an error saying "The recovery attempt has failed. Please select one of the following buttons: (Choice of Retry or Details).

If you click on retry, it goes through the 3 hour process again and fails yet again. If I click on details I receive the following error log:

; PREINCHK.LOG is used to merge all the ISLOGCHK.LOG and the REGDEV.LOG files of all the languages processed during FPP.
; ***NOTE: If there are any errors (FAILED) found and logged below, please include/submit all the files
; under "C:\SYSTEM.SAV\LOGS" directory for investigations.
; -------------------------------------------------------------------------------------------------------------------------

=======================================================================================
SKU Number : 436786-002
Image Revision : 27
Language Processed : US
Model Name : HP Pavilion dv9500 Notebook PC
Brand Type : 2
Brand Description : PAVILION
SKU & Models Region Check: WARNING MISMATCH
=======================================================================================
[ISLogFilesChecked]
LogFile1: C:\SWSETUP\QPW\QPWSETUP.LOG => PASSED
LogFile2: C:\MUVEE.LOG => PASSED
LogFile3: C:\SWSETUP\AUDIO\SETUP.LOG => PASSED
LogFile4: C:\SWSETUP\QLB\DISK1\SETUP.LOG => PASSED

[ISLogCheck]
RESULT=PASSED

[CDCAppsChecked]
CDCApp1: MMFLASH9 => PASSED.
CDCApp2: MS_Works => PASSED.
CDCApp3: HPQUICKLAUNCHBUTTON => PASSED.
CDCApp4: LightScribe => PASSED.

[CDCCheck]
RESULT=PASSED

[TimeOutLinesFound]
TimedOut1:[13:15:33.133] WARNING-=-Timeout with setup.exe

[TimeOutCheck]
RESULT=FAILED

[DMPFileCheck]
RESULT=PASSED

[BadDataLinesFound]

[BadDataCheck]
RESULT=PASSED

[RegistryDevicesCheck]
Result=PASSED




If i try to just restart my computer without the recovery disk in the drive, it takes me to the recovery manager software and all the text is gone next to the options buttons.

So basically as of right now my computer is no longer functioning.

I called HP Support and finally got in touch with a Sr Case Manager yesterday. They overnighted me a new Recovery DVD saying that could be the problem. Well after trying to use the new disk today, I received the same result.

I installed Vista using one of my MSDN copies and used the Vista key on the bottom of my computer. It installed just fine and I was able to load all the drivers. The problem is I don't have any of the software that I need for things like the fingerprint reader. The HP site has the driver for this device but no software to actually use it.

Has anyone else had this problem or have any solutions that can help me out. I would be very appreciative.

 

You could press F10 and see if the laptop will boot the recovery partition.
That would get your laptop back to factory, then you could burn the \SWSETUP folder. That's what you're missing.

We've got all the drivers and software for XP if you wanna go that route. Click the link in my sig or the one that's stickied on this forum.

I don't have the entire \SWSETUP folder on my web site for Vista, but that's basically what you're looking for. It's a little over 2 gigs. Everything you need is in there except the wireless driver. If you can't find the finger print software on the web, I could snail mail you a copy of the \SWSETUP folder, mine would be from a DV6500T, but it's basically the same thing.

 

When I installed my MSDN copy of Vista, I acually deleted all partitions because I thought maybe my recovery partition was corrupt. So I don't have that as an option.

 

Alright, not the end of the world. Midas well go all the way and make it a dual boot system if you have access to XP with SP2 installed. That way you get your laptop up and running with XP in a day after learning how to slipstream the sata drivers, format, partition, install XP, and drivers.

There's a learning curve, and it will take a couple days, but the pay off will be huge when you have XP and Vista running. For now you get XP up and running, then Vista when you get the \SWSETUP folder. I made each partition 30 gigs, which left 80 for the shared E drive. Also have a 10 gig partition for Ubuntu which I'll try again in October when Gutsy Gibbon comes out. You've got a 120 gig drive, so your shared drive would be about 50 gigs if you do the dual boot thing.

PM me your snail mail address and I'll send you the DVD.

 

hi dude, I'm having the exact same problem as yours,my HP notebook is
dv6500t and just bought 3 days, I chatted with HP Total care center,
they said it could be a Recovery DVD data corrupted, and send me a
new one the other day, but I tried to install by the new DVD, still meet
the same problem, even my log file is the same as yours. Did you figure
out the problem yet ? hope you can find a way out, I don't count on HP
people anymore now

 

It looks like whats happening is that HP has a bad batch of Recovery Disks. It sucks that not even the Recovery Partition is working for you guys. If you haven't called HP again after the second set of Recovery Disks I would call and tell them whats going on, especially the part that multiple people are having the problems with the recovery disks and partitions.

For the future guys, don't bother buying their recovery disks, save yourself the money and burn them yourselves.

 

I purchased a dv6500t last week and had the same issue. The recovery disk didn't work, and using F11 (or is it F10) to recover didn't work either. I called HP and they sent me a new recovery disk. It didn't work. So, I purchased an OEM version of Vista and did a clean install. It works fine. (I specifically asked HP to send me a Vista installation disk, but they politely refused. I probably would have purchased Vista and done a clean installation anyway, because the crapware they provide is simply annoying. Death to AOL.)


As far as HP-specific hardware drivers go, simply go to the HP website. There's a link for " Software & Driver Downloads." That will take you to a page that will ask for your product. In your case, that would be "dv9500t." Then select the OS. You'll be taken to a page that has all the various hardware options for your notebook and links to drivers for each option. Before you go there, you should probably write down the various important hardware items you have (video card, sound, wireless card, etc). After I installed all the hardware drivers I could think of, the system works great, and I only have one "Unknown Driver" left to hunt down. And...it took me less time to do all that than the 2-3 hours required to run the recovery disk (which I'd done 3 or 4 times).

Sounds to me like HP has some issues with mismatches between their hardware and their recovery disks.

 

OK, heres how things probably work for HP and their recovery software:

They probably have all the recovery disks and software made for all their configurations, and depending on what configurations they load the correct recovery software which includes the right OS, software, and drivers for your laptop. So by hearing all of your stories, and like I said in my last post, they probably have a bad batch of recovery software.

I recommend that if you guys call again, state that you are part of a forum and many other people are having the exact same problem and request to speak with a supervisor or manager so you can explain the problem to them so they can take the necessary steps to fixing it.

 

The big mistake of everyone here was not burning off the
SWSETUP folder. I could post parts of it in my web space, but it's 2 gigs of stuff and it will take me a few days to upload it. If you've got the SWSETUP folder, then you have all the drivers and programs for Vista.

I dunno, the OP never PMed me, and since many are reporting the same problem, maybe I'll up the stuff to my web space and post a link. Maybe it will be much less if I leave out Norton and the other junk.

I didn't realize the problem was so wide spread, HP definitely needs to figure this one out.

 

Hi, Guys seems it is not that simple, you know how much research I've done with this damn problem:
1. I use the second Recovery DVD which they sent me after original one failed to reinstall,but failed again at same place with same problem.
2. Assuming my HDD is not working good which might have some bad sector maybe, contact HP Total Care again, they told me to go to below website http://killdisk.com/downloadfree.htm to download free version then kill my HDD entirely(1 hour & 15 mins)
3. Reinstalling with 2nd Recovery DVD, same problem again
4. Using Acronis to boot up to see the partitions they're " partition `D` for 24G with 2.6 free of space, partition `C` 400MB active and the rest is unlocated "
5. With Acronis I can explore the partition's folders, clearly I saw SWSETUP folder and many useful softwares inside it
6. Tried to deleted the 400MB partition and set the 24GB partition active, then I get into Vista just for a couple mins it rebooted and back to the screen that suggest me to reinstall by using Recovery DVD
7.Checking with Acronis again the partitions were restored to "24GB & 400MB(active)" again.

Can anyone got a clue how come it like this ? thanks a lot
also today the HP Total Care was updating system, tried many times can't get anyone for help.

 

What you guys could do is find a torrent website that you can download the ISO Image of a OS CD that corresponds to what you have installed on your machine, or see if you know someone that has the OS CD and use it. I know it might not be completely ethical, but you did purchase the OS with the laptop so since you'd be using your own CD Key that comes with your laptop its still legal. Then burn the ISO image to a CD and install the OS with that and then download all the drivers from HP and install them. That will do away with the whole recovery problem and bloatware too.

 

Below is some chat log between me and HP Total Care,they think it
is needed to go onsite diagnose,how do you guys think ?


Bret: In this situation the best option would be to send the Notebook to HP to fix the issue.
zak chen: ok
Bret: Please gothrough the below information :
Bret: You will be receiving a box from HP within Two Business days and you have to pack the Notebook in that box and return it to the FedEx person or can drop it at the nearest FedEx center.

I recommend you to take a Backup of all the Important data in the Notebook before sending it for repairs as the hard drive may be formatted at the repair center.

All expenses will be paid by HP.

The process will take 7-9 business days to complete, depends on the issue.
Bret: If you are comfortable with the process, please provide me the below details below so that I can arrange for repair of your Notebook :


Name:
Organization(Optional):
Mailing Address (No P.O. Boxes):
Apartment/Building/street/Mailstop:
City:
State/Providence:
Zip/Postal Code:
Country:
E mail ID :
Phone Number (including area code):

Bret: The issue needs onsite diagnose.
Bret: As we have have qualified technicians with us I will forward the case details so that the issue would get resolved.

 

Well, if you're in the torrent world, then you can get anything at that point.

The thing is, many on this forum don't use torrents yet, and they've come here looking for help.

I agree, that everyone who has bought the laptop has purchased the OS, but instead we got a bloatware version. The laptop people will say that's to reduce costs, so you actually paid for and received a bloatware version and that's all you get. Unfair, yes.

To help everyone out I'm uploading the SWSETUP folder to my web space. This came from a DV6500T that has the Nvidia graphics. I excluded the Norton, Office, and Muvee folders (junk) and it's about 700 megs. I'm uploading in alphabetical order and it's going to take most of the day. So check back.

http://www.quatraine3.com/tribalwar/SwSetup/

 

Ok, I've finished uploading all the directories.

http://www.quatraine3.com/tribalwar/SwSetup/

For each file, Right click and Save As to your hard drive. It may take you a while to download what you need, but it is there.

Remember, this was from a DV6500T with the Nvidia graphics.

Now everyone can start from scratch and reload Vista.

 

Thank god someone else is having this same problem. I've spend 3 days trying to track this issue down and HP TotalCare wasted an hour of my life yesterday. They are sending me another recovery DVD. Since they were not able to tell me that the root cause of the problem was identified with the recovery script and corrected on the DVD, I have no expectation that it will resolve this issue. Heck, it's the same part number that they are sending me! HP/Compaq usually rev the part number if there is a significant change to the items content.

I refuse to go out an purchase a retail copy of Vista to overcome this issue after spending gobs of money buying HP stuff and it absolutely infuriates me that HP will not send the Visat OEM install disks. If that's the solution, then they need to make it happen. They started telling me about voiding the warrenty and garbage like that yesterday. They obviously can't support what they package with their products, so what's the downside??

Has anyone found a way past this with HP support or by hacking the setup script?? I don't like having a $3000 boat anchor sitting on my desk, especially when I have work to do.

 

I too got exactly the same problem! What is hp doing? Are they selling separate recovery DVDs without quality check and robbing their customers?!!

 

I am now trying with the recovery disks that I created when I first started the machine.

Let us see how this will proceed, if this works, I will try uploading the two DVDs to a torrent site, where others can download it. In all the recovery DVD is around 6 GB, so only torrent is solution.

Meanwhile I am screwing hp support people for making me feel stupid after having bought a recovery DVD which is nothing more than a lemon!

 

I am now able to reinstall from the recovery disks that I created.

I will ask refund from hp for the corrupt recovery DVDs they gave me for my dollars.

 

This actually happened to me as well, HP shipped me a new recovery disk and i was able to install, but i ended up using the anytime upgrade disk to install a fresh unbloated vista onto my notebook. So yeah i think it was just a bad batch of Recovery disks HP had printed up.

And similar to the other person, the recovery disks i created before i reformated wouldn't install either, said taht these disks weren't created with the notebook i was tryin to install it in (funny since every other computer/notebook I got never had partitioned recovery lol)

 

I am getting back my $19 refunded for the bad dvd...

 

To everyone who has had this problem and tried to resolve it with HP....

Please post your case numbers with HP about this issue. I am now awaiting escalation to a case manager and have yet to hear back from anyone. Apparently they can't just transfer the call, you go on a waiting list. It's absolutely infuriating! Everyone I've talked to at HP says they have no knowledge of this being a problem and this is a "special" case. BS!! I'm going to put our local consumer watchdog on the case, contact our department of consumer protection, and the state attorney. If there are other cases like this having those case number will only help embarrass HP.

I could rant for hours about how absolutely unacceptable this all is, but I need to keep my blood pressure down so I don't throw the damn thing in the lake! Oh wait, I have HP coverage for that....hhhhmmm, me thinks I have idea!! Hello HP, ya well I was walking on water across the lake and it just slipped out of my hands. Ya, do you have a recovery boat? It's in 20 feet of water! I am covered for accidental damage with pick up/drop off service! LOL!

 

It's really nothing to get all worked up about. Most people who are reading this message board have enough knowledge to know what torrents are. That leads to getting a clean copy of Vista, which in theory you did paid for.

Copy your SWSETUP folder to another computer and burn it to DVD. If you forgot to burn your SWSETUP folder, I've got it in my web space, click the link in my sig.

After that you install a clean version of Vista and you're happy again. If you really want to do it right, then you make it a dual boot machine, 30 gigs for XP, 30 gigs for Vista, and the rest is a shared Fat32 data drive.

 

Wow. I didn't realize that so many people are having the same problem as me. I just know got an email saying that someone had responded to my post. I would've checked sooner but this entire ordeal really frustrated me and I went a different route.


I ended up calling their Corporate Phone Number and asking to talk to a Sr Case Manager. All you ever get is a message asking you to leave a message and they will call you back. I also talked to their Executive Customer Support Group and they were not able to be much of any help. I did end up finally talking to a Sr Case Manager and they did send me a second disk that had the same problems as the first. So finally I called the returns phone number and did an exchange order for another laptop since it was within the 21 days. It actually worked out better in the end. When I first purchased my laptop the T7700 was not available and the coupon I was using was for $350 off. The day I did the exchange order I used the 30% off coupon (with problems) and also upgraded to the T7700 processor. They were not able to use the coupon over the phone so the superviser gave me a $500 credit. So now I have a laptop that has a faster processor and got $500 dollars back. Not a bad deal.

Here is some information that might help people out when it comes to HP support.

1) First call their normal support phone number: (800) 474-6836 . Make sure you get a Case Number. If at all possible try getting the problem resolved here first. I know there is a problem usually understanding the out-sourced phone support but you must at least get a case number.

2) Once you have the case number call (650) 857-1501. This is HP's Corporate Switchboad. Ask to be transferred to the Sr. Case Manager line for HP Pavillion Notebooks. They will transfer you.

3) When you call the SR Case manager line, more than likely you will get an answer machine after a couple minutes asking you to leave a message and they will call you back. Leave a message with your case number. The normal response time is within 48 hours. (More towards the 48 hours than less).

4) Once you have a Case Manager, they are a pain to get back in touch with even with their direct number so make sure that you get everything resolved on the first call.

5) If all else fails and you don't get a call back from a Sr. Case Manager. Then call the Corporate Switchboard (650) 857-1501 and ask to be transferred to the Executive Support Group. When you talk to someone there, explain what all you have done so far and ask them to assign a Case Manager to your case if your case requires technical assistance because they can't help with technical issues.

6) If that doesn't work and you are within your 21 return period then you still have the option to return or exchange your laptop. This is what I ended up doing. (mainly because I wanted a different config anyways). The number to call to do this is : (888) 999-4747. They can take care of you because it is the Retail Sales Number. Ask for things like free upgraded shipping etc., because they will be able to help you.

Also Here is some additional information.

When I talked to the Sr. Case Manager again after the second disk did not work either, I told them they might want to check this out because I imagine that it is happening to more than just me. He told me that it would be forwarded to their research department.

Here is My Quality ID number and case number. The Quality ID is what is assigned by a Sr. Case Manager and the Case Number is what you get from calling normal support.

Quality ID : (always starts with 63) 6300xxxxxx
Case Number: (always starts with 73) 734xxxxxxx

Thanks again for all the help here and when I get my new laptop I will save off the swsetup folder and also create disc images of the restore discs and post the links here.

If you have any questions please let me know.

 

Well, add me to the list as another person encountering this same exact problem on a DV6500 laptop. The HP Recovery DVD is absolutely worthless and I can't believe that the recovery process has to be so difficult. If I had any idea that the HP Recovery DVD was so WORTHLESS I would have used Acronis to create an image of the drive the first day I received the laptop. It amazes me how long it actually takes for the HP Recovery DVD to perform a restore ~2-3 hours (atleast to the point where it fails). In the past, I've been able to restore complete systems with Acronis in 15 minutes for other laptops.

I'm extremely reluctant to use a torrent file to reload Vista, but it almost seems that we don't have any other solution beyond sending the laptop back to HP.

waterlover112, did you create the backup CD/DVD's once you received the new laptop.

robvia, mad props to you for going thru the effort of posting the SWSETUP folder for others to use !!! However, the biggest hurdle is we'd still have to get Vista installed first prior to being able to use those files.

 

As the saying goes, "Things happen for a reason" !!

I found a way to benefit from the piece of S**T HP Recovery DVD. What I did was popped the DVD in the drive and let it begin the recovery process. The PC will reboot itself several times during the operation, but the key is to manually STOP the process at the right time. During the recovery the PC will boot to the Vista desktop and will actually seem like the process is complete and you will have the ability to use the keyboard and mouse. The first time this happen is when you need to act. You should see a process running called FBISM. Quickly launch Task Manager and kill this process and also run 'msconfig' and disable this process from running on reboot. To be on the save side, I also temporarily renamed this file in C:\System.sav\fbi\ directory to ensure it wouldn't run on reboot.

Now the Vista recovery process will be complete and you can manually install the updated drivers and any program(s) that you want from C:\SwSetup directory.

Once I completed this process, I used Acronis to backup my C: partition to a remote drive and I saved about 8GB of WORTHLESS software that the full recovery process would have installed. Acronis also provides the ability to create a restore partition on your laptop hard drive if you like.

So in the end, I'm glad the HP Recovery DVD did NOT work the way it was designed.

Hope this helps !!!

 

I wish we could put up a big sign in these forums saying DO NOT BUY OR USE RESTORE DISCS FROM HP. They ship the laptop with the exact configuration and a recovery disc creation tool to allow you to make them yourself. It is simply a waste of money to give HP $20 for these discs. In addition, they are generic discs and as many have found are often faulty. Add to that the goal of the OP was for a clean install, however these discs DO NOT GIVE YOU A CLEAN INSTALL. The recovery also includes all of the bloatware.

 

Yes I am now aware that

1) The recent discs from HP contain the bloatware. (they use to give you the option on what to install...not now)

2) That buying the recovery discs is not necessary and a waste of money.


Everything is going good with my most recent laptop. I started by creating my own set of restore discs. Then I copied the entire swsetup folder to disc also. Then I backed up my Windows activation using the backup tool that is mentioned in these forums. Then I installed a retail version of vista that I have from my MSDN license and activated it using the tool. I then went through and installed all the stuff from the SWSetup folder that I had saved to disc. Now everything is perfect and working the way I want it.

If you need the SWSetup folder please let me know and I will upload it somewhere.

 

If you use the method I described above, you get NONE of the bloatware. In this sense, the HP Recovery disk was worth the $20 !!

 

well if you just manually delete the programs you don't want, you won't run into problems like this. seems to me people try and make things more complicated than what they really are.

 

Do you realize how much crap is left behind even after you remove one of these bloatwares ?? Just try to uninstall Norton or the Office Trial that HP installs and see. If you can avoid installing these programs from the get-go, then why not ??

 

I'm having the exact same problem as yours,my HP notebook is
dv9500t

 

I just received another DV9500T, and I ordered the recovery disk (I believe it adds value at resale time). Anyway, I test everything before bringing a machine online, and my disk fails as well.

Mine is the Vista x64 verison (at minimum, they are at least labeled differently).

I have another DV9500T arriving tommorrow, and I bet the disk is bad on that one too.

Joe

 

Are you using a burned disc or the one that you ordered from HP? The burned disc is the preferred method, and I believe more likely to work correctly.

 

Me? Nah, I do not use ether the burned disk or the factory disk, as I start form scratch. I do burn copies of the recovery partition and burn the restore disks, and I do check that the factory pressed recovery disk, the recovery paratition, and the burned disks work, since someday, I will want tol migrate to the next "hot machine", and will be selling the units someday.

Joe

 

Just a quick that the other laptop arrived, I tested the the recovery disk, and it was also bad.

So the score is one good recovery disk from a 9500 I got back in August, and two bad ones from the two I bought this month.

HP is for sure shipping out a bad batch of recovery disks, and they will brick your laptop.

Side Note: The webcam is different on the two new 9500's, and one of the webcams outrightly sucks. The good news is that the new webcams can be connected to a VM running VmWare Workstation 6, and it runs real nice. The one from the older 9500 (a chickory) will not successfullly connect to a VM.

Joe

 

Thank you for getting back to me, and kudos to the folks in the HP executive offices for getting some attention to this matter.

To recap, there are issues with the optional recovery media DVD's that are shipping with the machines form China, as well as the media that is getting shipped out from your US warehouses, in regards to the Pavillion DV9500T laptop series.

I was first alerted to the issue by posts I had read on some internet forums, indicating that several users had purchased recovery DVD's media after taking delivery of Pavillion DV9500T's, and had reported that the use of the recovery DVDs would "brick" the machines (ie: turn the laptop into a useless brick).

I purchased recovery media for a DV9500-T (though the HP-Parts Surfer website), in July, and have tested it, and it performs perfectly.

I purchased two more DV9500-T (cto) earlier this month, and this time, I ordered the recovery media at the time of order (ie: the media shipped from China with the laptops). The recovery DVD media for both machines fails to complete the recovery, leaving the notebook in an inoperatbile state (and in an endless recovery loop).

HP support sent me two more recovery DVD's, and they too are bad.

All where Vista 64 bit recovery DVD's. I have no idea about the recovery disks for the other folks posting on the internet.

Further testing indicates that the recovery media that I received in July works perfectly for all three DV9500T's, and the other four DVD recovery disks fail on all three machines.

I will also mention that by looking at the dates on the internet posts that I read, this situation has been going on for awile now, and some of the posts indicate that customers are spending quite a bit of time going in circles with support over this issue, and are getting pretty upset, since it seems that HP is simply not listening to the obvious problem that there is a bad batch of recovery media in the HP shipping system. I too have spent way too much time and effort in my attempts to alert HP to the problem, not to mention the
time and effort it has taken to test and identify the problem.

Finally, I suspect the problem is much larger than than it seems, as most customers that order recovery media with new laptops do not actually use it untill they sell the laptops some years later.

I am attaching the log file of the error that occurs right before the laptop enters an indefinate recovery loop, in hopes that your engineers can identitfy the problem, identitify the batch of bad recovery media, and identitify all of the customers that need replacement media, and (of course) send them the replacements.

The logfile text also appears below:

; -------------------------------------------------------------------------------------------------------------------------
; PREINCHK.LOG is used to merge all the ISLOGCHK.LOG and the REGDEV.LOG files of all the languages processed during FPP.
; ***NOTE: If there are any errors (FAILED) found and logged below, please include/submit all the files
; under "C:\SYSTEM.SAV\LOGS" directory for investigations.
; -------------------------------------------------------------------------------------------------------------------------

=======================================================================================
SKU Number : 436795-002
Image Revision : 27
Language Processed : US
Model Name : HP Pavilion dv9500 Notebook PC
Brand Type : 2
Brand Description : PAVILION
SKU & Models Region Check: WARNING MISMATCH
=======================================================================================
[ISLogFilesChecked]
LogFile1: C:\SWSETUP\QPW\QPWSETUP.LOG => PASSED
LogFile2: C:\MUVEE.LOG => PASSED
LogFile3: C:\SWSETUP\AUDIO\SETUP.LOG => PASSED
LogFile4: C:\SWSETUP\QLB\DISK1\SETUP.LOG => PASSED

[ISLogCheck]
RESULT=PASSED

[CDCAppsChecked]
CDCApp1: MMFLASH9 => PASSED.
CDCApp2: MS_Works => PASSED.
CDCApp3: HPQUICKLAUNCHBUTTON => PASSED.
CDCApp4: LightScribe => PASSED.

[CDCCheck]
RESULT=PASSED

[TimeOutLinesFound]
TimedOut1:[16:52:40.275] WARNING-=-Timeout with setup.exe

[TimeOutCheck]
RESULT=FAILED

[DMPFileCheck]
RESULT=PASSED

[BadDataLinesFound]

[BadDataCheck]
RESULT=PASSED

[RegistryDevicesCheck]
Result=PASSED

Thanking you in advance,

Joe

 

Hello Guys, I had the same problem and made it a little further than where u guys are stuck.

When you run the recovery, the partition that is being created is not enough for the install to happen (with all that bloatware). So the first time vista logs in(or starts), go into control panel> administrative tools> computer management> disk management> c: partition. Right click on this partition and select expand. give 15GB as value and click finish. Now your c partition grows to 50 GB.

This will let the installation go forward. yo will not get any timeout error.

The problem I have now is, after it installs everyting, the last step s to refresh configuration and install HP update manager. After this step the laptop reboots and never logs back into Vista.

You get an error saying "Err2Err3" if you press any button, you get "Operating System Not Found".

I suppose this is happening because, HP update manager created a new partition for recovery and it screwed it up something on the primary partition.

Maybe its good to kill the FBImgr at this point while installing the HPUpdateManager.

 

Same problem here. I've spent a week trying to reinstall and get the recovery failure.

My third try I was able to Alt-F4 FBI GUI when first seeing Vita desktop. However, to be able to use keyboard after stopping the FBI GUI you must, search C: for FBI and quickly...before FBI GUI loads, change the first folder name.. that way when it tries to load it can't find it.

Seemed to work. Vista was looking good. Got on the internet. Started to load some software...then I saw the hard drive size, 24GB when there is a 120GB drive installed. CRAP!!!!!!

I hope I can find a friend that has a Vista DVD or I'm going to Best Buy and getting my own. Oh ya, tried asking for the Vista discs FROM Microsoft, denied.

Is HP's stock sliding yet..... Macs are looking so much better to me every day.

 

You can get a Vista disc for less than $10 from compusa or microsoft. Check the F-A-Q in my clean install guide in my sig.

 

The damn recovery disc bricked my 9500t as well -I can't even use the recovery partition!

I was able to burn the SwSetup file when I closed the FBI process on the 2nd time around.

Now I have just downloaded a Vista Retail DVD and will continue with Orev's clean install. It really bugs me that the recovery partition is now corrupted - and I have yet to make a copy of it. Now I'm wondering if there's a way to recover my original recovery partition?

P.S. Can anyone upload an image of their recovery partition?

 

Can anybody please upload a working recovery disk for an HP DV 9500t? (a homemade one - from one's recovery partition preferably.)

I wasn't able to burn a back-up before the recovery disc fcked my partition =*(


[pretty pleeeeaaasse] If somebody does, I shall make it a life-mission to seed it for as long as there is life in me!

 

Not having the Recovery Disc is not a huge loss, as you are installing Vista clean anyway. You can get the drivers and most of the software from HP's site. The main things you'll be missing are Roxio, Muvee, vongo and all that stuff. You might be able to get quickplay. Everything else (drivers) are downloadable.

 

Well that's true but I would sleep better at night knowing that I can restore my system to the factory setting (yes, bloatware included)... it would help on resale as well. =/

 

Same problem on a new HP Pavilion dv6500t. ie, "Timeout with setup.exe", similar log contents to what Joe posted. It takes about 2.5 hours of setup time before this occurs, so it's not easy to test. Tried it 4 times. At least it's consistent.

My procedure was to use 'clean all' in diskpart (in a Vista WinPE environment) to clear the disk, then run the recovery DVD (takes maybe 18 minutes), then run the recovery when the DVD ejects. The DVD was ordered with the notebook.

This does 'brick' the notebook, of course. HP Tech support decided I need a new DVD and are shipping one. I'm skeptical. Apparently they haven't had enough calls yet to actually believe they have a problem. And as someone pointed out earlier, most users will either never encounter this problem or will encounter it years after they buy the notebook.

Online chat with HP tech support resulted in a suggestion that I run "Killdisk", a free download. I tried this, but it reports a "memory allocation" error and won't run. Hence I tried the 'clean' approach mentioned above, but of course it didn't work.

My plan is test the new DVD and when it doesn't work, see if I can get to level 2 support. Sooner or later, they will receive enough warranty bricks that they'll realize they have a problem.

I'm actually not dead in the water -- I took the precaution of making a Ghost image of the disk before I booted for the first time. Restoring that does work, but the partition sizes are not quite the same, so it's not exactly "factory" condition.

 

SKU and Regions Mistmatch Error

I have a HP 9500T and have done some extensive diagnostics. I believe the problem is a conflict between the backup CD supplied by HP and the firmware in the computer. The SKU and Region Check looks to see if the software will match that particular laptops firmware number. I have had extensive conversations with HP. Thier is no known solution from them at this time except to send the computer to them. My search of the web has indicates the problem started with units manufactured in Sept. The recovery disks that you can make with the laptop work because they are a copy of the software that matched the firmware at time of the machines production. I am shipping my unit back to the factory for repair. The only 2 solutions I can see at this point are replacement of the motherbord with one that matches thier Recovery Disk CD. I will post more when the unit comes back the only other solution I can find is using an origional Microsoft disk that you would have to purchase since HP will not supply one (legal conflict under their license agreement with Microsoft). However you may not be able to find all the software to run things like the fingerprint reader. UPDATE 9/11/07 - Sent the laptop into repair with a background found on this forum. Also included a backup disk provided from tech support for them to test the unit with. They updated the bios and re-imaged the hard drive. Upon receiving the laptop back I made back up copies. The factory restore disk failed and when I used the restore copies I received a message that the laptop will not accept restore disk. I have returned the machine and ordered another one since the problem appears to be happening with machines manufactured in Sept. and Oct. they may have had a bad "batch" of restore disks or firmware. Both the case manager and the engineer failed to call me about the problem. I have reported the problem to the executive office. I have also notified them that if they do not address the problem it may be considered fraud. Most states have laws that state "all products sold must be fit for the purpose intended" and most states also have laws products sold with hidden defects. This may be a case where upper management does not know how serious the problem is so I am giving them the benefit of the doubt.

 

Hmm, how I spoke to a hp online too and they seem to have no idea that they're sending out bad recovery disks that bricks their laptops. What can we do about this?

Damn them for this, this is the last HP product I'll ever buy.

Can all people who experience the same problem get together and lets inform HP about this problem as a group? Maybe then they'd listen more to us. We need to organize.

 

The problem is that most people probably get them "just in case" but never actually test them out to make sure they work.

 

The only solution after speaking with HP is to send in the unit for repair or use an origional microsoft disk which yo would have to buy. The reason the disks they are sending you do not work is because the software and the firmware in the computer are not matching.

 

Call HP inform them that several people are having this issue. The only known solution from them at this time is to send back the unit for repair. The firmware in the machine is not matching the recovery disks they are sending out. They will either have to update the firmware in the laptop (possible replacement of motherboard) or give you a disk that matches your machines firmaware. From what I can tell this issue started in Sept. 2007 HP tech support technicians are not seeing a lot of this issue probably because people generally do not use their factory recovery disk most of the time. The recovery disk you make with your laptop works because it matches the machines firmware at time of manufacture.

 

Most of us here can get our laptops to work again using Vista discs or other means, but that's because we are power users - we are pretty experienced and resourceful with these kinds of problem.

The problem is that we paid $19.00 for bad recovery disks that bricks our laptop. That's just unacceptable; HP should be proactive about this and do something about it.Fact is they're selling a defective product, and they should known about it by now - it's been more than a month since the first post.

Sending it back to HP would be convenient if I lived in the US. There is an HP support center in Asia true, but they don't fully support my model. They have to wait for HP to ship the parts (a recovery disc in this case which should be broken as well) here before they could start, which could take at least 2 weeks.