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    Problems with my laptop:(

    Discussion in 'HP' started by sarajevo83, May 11, 2005.

  1. sarajevo83

    sarajevo83 Newbie

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    Hey guys i would really appreciate the help in this matter coz im a student and need this computer fixed urgently but i cant seem to get it working so plz help!
    Here is the problem

    I had a virus on my laptop (Compaq Presario 1500) and i decided to clean up my hard drive, sos i used system recovery cd to restore my factory settings. However at the end of it my computer restarted and it starts loading windows xp like b4, but it quickly displays a message"Issas.exe-System Error"and then under that "When trying to update password,this return status indicates that the value provided as the current password is not correct". That message stays on for bout 3 sec and then the computer automatically restarts and it displays the message again.And it keeps doing that 4eva.So i cant actually even start up my computer. I tried everything including to reboot the system again and to run it in safe mode but it doesnt work. please if any1 has any idea please help people.

    Thanx a lot guys!
     
    sarajevo83, May 11, 2005
    #1
  2. miner

    miner Notebook Nobel Laureate

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    Looks like you still have the Sasser worm.
    lsass.exe (small L) is a legitimate Windows program, isass.exe (small I) is a trojan. Somehow you will have to start the PC and remove it.

    This might help
    http://www.microsoft.com/security/incident/sasser.mspx

    Removal Tool
    http://securityresponse.symantec.com/avcenter/venc/data/w32.sasser.removal.tool.html

    I suggest you try to reformat and then install windows again.

    ------------------------
    Compaq Presario R3340US AMD Athlon 64 3200+, 512MB, 80GB 5400rpm
    15.4" Brightview WXGA.
    ------------------------
     
    miner, May 11, 2005
    #2
  3. ZaZ

    ZaZ Super Model Super Moderator

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    If you don't any antivirus software, I'll suggest avast antivirus. It is free for personal use and works well. Make sure you update the virus defintitions casue without them it is worthless.






    I was robbed by a sweet little old lady on a motorized cart and I didn't even see it coming.

    -Lloyd Christmas


    Thinkpad T42:
    * 1.8Ghz Pentium M * 1.5GB Memory * 60GB Hitachi 7200RPM * 15" SXGA+ Flexview * CDRW/DVD Combo *
     
    ZaZ, May 11, 2005
    #3
  4. scottman

    scottman Notebook Guru

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    A good standalone virus remover is "Stinger" from mcafee. It is usually updated with all the latest ones.

    http://vil.nai.com/vil/stinger/
     
    scottman, May 11, 2005
    #4